Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After writing my complaints to the BBB, I was called by someone at Verizon Connect along with someone from the BBB. I explained what happened and why I went to the BBB, the person on the phone asked me if I wanted to keep the service. I told him yes, but I did not feel that I owed the amount of money they told me I did. He told me that if I signed a new contract for 3 years that Verizon Connect would clear the balance. I agreed. He told me that it would take some time to get the account cleared.I did not hear from Verizon Connect again May 2023 stating that my credit card information was nearing expiration. I called to ask about this and was informed that I still had an outstanding balance of over $2000 and that it had been turned over to collections.

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see the issue has been resolved. Credit BA#************** was approved on 2023. The reflects any associated fees connected to the account have been waived and cleared.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first opened an account with Verizon Connect in November 2021, I ordered one ELD device for my truck, that never came. After a lot of back and forth with customer service they sent out another. In Feb 2022, I ordered a second device for my other truck plus a tracking device for the trailer. The process to have the first one installed took extremely long and the device was not what we expected, so on March 9 2022, we requested to cancel the second device and trailer tracker. They agreed and cancelled installation. In April 2022, Verizon Connect began charging our account for 2 ELD devices and a trailer tracker. Even though we only have ONE ELD Device. From March 9 2022 to May 31 2023, we have opened 10 cases with reveal support by phone to have this resolved, while they continued to charge our account $92 every month ($52 overpayment). I also sent several emails to reveal support and was directed to escalate the issue to our 'account manager'. I sent her 3 emails but never received a response back. The final email to her in May 2023 came back that her email was now disabled. On March 2 2023, I filed a claim with my financial institution but they where only able to resolve the most recent debit from our account and credit us the ***** overpayment for the month of February. Verizon Connect began billing us for the $52 on March 15, 2023, while still debiting our account for 2 devices and 1 trailer tracker, $92 total each month. On April 19 2023, we where sent a notice of suspension for non-payment of the $52 that was credited to us by the bank. They still took out a $92 payment from our account on May 2 and May 31, 2023. We have now been over charged a total of $641.35 from April 2022 to May 2023 and are being completely ignored by Verizon Connect to resolve this issue. On June 13 2023 they sent us a notice of termination of agreement for not paying the $52 that was credited to us by the bank and disabled our service.

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see that the issue has been resolved and a credit had been submitted  BA#************** approved on 08/15/2023. 

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 2 yr. contract dec 2019- dec 2022 for vehicle tracking the invoice was paid in full on Dec 2019. I can attach receipts. They sent me another bill December 2022 for a 2 yr renewal line items included charges for Jan 2020- December 2022, in addition to the additional 2 years Jan 2023- ****. i have contacted their support team spending over 15 hours on the phone with no resolution. I have emailed re. I have opened numerous cases and they all say they do not have the authority to correct the invoice. The invoice is due and they shut down my account for 2 other monthly trackers that are up to date on billing. They are saying its going to collections due to it being unpaid. i have the receipts and the invoice they sent me saying ''Paid in full". How is it after speaking with 20+ people they cannot give me a manager or someone to resolve this. They say they don't have any direct number internal employees. The sales team that sold the contract says they don't know who can help either. 6 months has gone by and I have tried to resolve this. They have taken my money and now want to send me to collections if I don't pay them when I don't owe them anything. How is this legal?

  Business Response

  Date: 06/09/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 06/19/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  Complaint: ******** *********** did not resolve or try to resolve this issue. When I spoke to the company they told me they had to escalate the matter to another department. Which is what I have been told for 6 months and still no resolution. No person from Verizon that I spoke to can assist me. They say they will take not and pass it on. Please reopen this I have all the email communication
  Sincerely,
  
  *******************

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see that the issue has been resolved. We submitted a credit back in BA#************** decemeber of 2024 for the inconvenience.

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM ANOTHER CUSTOMER ADDED TO THE LIST OF UN SATIFIED CUSTOMERS UNABLE TO CANCEL MY CONTRACT SINCE LAST YEAR(22). VERY WILLING TO TAKE YOUR MONEY TO GET YOU LOCKED INTO A BINDING CONTRACT BUT HAVE A HARD TIME FINDING THE COMPUTER WHEN TIME TO CANCEL CONTRACT. WOULD NOT RECOMMEND THEM OR GO BACK TO THEM. IN A TIME WHERE MONEY IS TIGHT IN THE ECONOMY. THIS BILLION DOLLAR ORGANIZATION IS GOBBLING UP THE LITTLE MANS PROFITS. SOMETHING NEEDS TO BE DONE. I RECOMMEND ALOT PEOPLE LOSE THEIR JOBS AND COMPENSATE THOSE TAKEN ADVANTAGE OF MONTH AFTER MONTH EVEN AFTER REQUESTING PAPERWORK FOR CANCELLATION. BUT WHO AM I. AND IF I FAIL TO PAY MY BILL THEN IT GOES TO COLLECTIONS AND MY CREDIT REPORT.

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see that the issue has been resolved we see that the account is cancelled and reflects as ex-customer.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot begin to express my absolute disappointment with Verizon Connect. I signed a contract with Fleetmatics in 2019 at which time Verizon bought them out and turned it into Verizon Connect. During the transition nothing worked as promised, alerts were very delayed etc. I cancelled the service and was not charged a cancellation fee.Fast forward a year and I decided to give it another try in Nov 2020 due to the sales rep ******************************** that assured me all the issues had been resolved. I had to send the VIN's for all my equipment 6-7 times before someone was actually sent out at the beginning of Jan 2021 to install the equipment. When they showed up, they did not have the correct equipment with them. Subsequently, equipment was not installed in multiple units. This was over half of my fleet. The receivers installed in the remainder of my fleet did not work properly again just like previously in 2019. In fact the system is even worse now than before. Alerting up to an hour late. Etc etc My sales rep does not respond to any communications to rectify the situation, since then numerous sales reps have taken the position and still no resolution. We have created numerous cases 50 + over the last 3 years in an attempt to release us of this unbelievable debacle. Weve written numerous letters. With no response. Due to all these issues, lack of customer service, inability to make systems work correctly. We have never even logged in one time to our account to try and set up and make it work. Obviously waiting for the installation of equipment and vehicles to be completed. At this point there is no other option but to release me from your system and contract in writing and remove the units that are currently in place and feel that I should not be charged in fact I should be reimbursed. Verizon has failed to comply with its own contract and One of A Kind Environmental should be released Still waiting on Micro Manager to call back. Over 3 years with no equipment and service.

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint the issue has since been resolved. The account is currently cancelled and reflects as ex-customer. Credit BA#************** was submitted back on 09/2023 to clear out any fees or balances associated with the account.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022, *************** of *********, LC contracted with Verizon Connect to install GPS trackers in our vehicles. When the installer came, several were unable to be installed due to the type or age of vehicles. The unused trackers were returned as instructed using mailing labels provided by Verizon Connect. Over a year later, and we are still being billed for the unused, never installed trackers. I have been on numerous calls with customer service, several contacts with **************** all have failed to produce resolution. They now wish to charge $3000 to remove them from my account.I Have attached the invoice and the tracker list which highlights the ones I have and the ones I am still being charged for.

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see that the issue has been resolved we see that the account is cancelled and reflects as ex-customer. We have also submitted credit BA#************** that clears out fees left on the account.

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement with verizon connect in ******* for logistics technology - gps in our trucking company.We since have contacted them several times to cancel our contract starting last may-june of 2022. They keep avoiding our request for cancellation. Started documenting on 09.29.2022 documented at 4:49:52pm cancellation requested, 12.14.2022 cancellation requested, 03.02.2023 cancellation requested and case opened ********, today again after many harassing calls i stayed on the phone with them for 64minutes48seconds and they hung up the call. Case number ******** *****************************. **** wont cancel the account and has to send it over to billing for an early cancellation fee of $7617.86. My bill for time spent trying to cancel this is worth $8000. I told them should they call ** one more time I will send it over to our police department for harassment. We owe them nothing. All the hours we have spent trying to manage our account properly has been voided by them.From: ***************************** <*************************************************************************************> Sent: Thursday, June 1, 2023 10:24 AM To: Accounts Payable - ******************* <********************>Subject: Cancellation Request Case ******** ****** ************************* ref:_00D3013lQ._5007V2OMQkk:ref ]Hello,******************* I am so sorry that this experience wasnt what you expected it to be. We can go ahead with your cancellation process. Please understand this can take up to a couple of days or even a week to finalize this whole process . In the meantime, if you have any questions you can email me anytime Monday-Friday.06.1.2023 communication:Sent: Thursday, June 1, 2023 10:09 AM To: Accounts Payable - ******************* <********************>Subject: Case Created : ******** Finance / Contractual - Account Cancellation Request ref:_00D3013lQ._5007V2OMQkk:ref A new Service Case has been created by ******************* on behalf of ****** ****************** Inc.Should you like to follow up on this support ticket, you will need to reference Case # ******** The details as follows Case Open Date: 06/01/2023 Subject: Finance / Contractual - Account Cancellation Request Ticket Original Comment : Account Cancellation Request You may also contact our Support Team at ************ or ************************************************************* for assistance. Thanks,VerizonConnect Support Team Please respond to this email with your name, your company's name and the reason for cancellation.If you have any questions, please let me know.Thank ********** a Great Day! Best regards *************************** Verizon Connect Customer Success Manager *********************************************************************************** ASSISTANCE: Reveal Support:************

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint the issue has since been resolved. We see that the account is cancelled and currently reflects as ex-customer.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 20130193
  
  I am rejecting this response because:

  Our account was sold to a collection service:  Diversified Adjustment Service.  We recently received a statement in July 11, 2025 still showing a balance of $9,158.61.  Unless we receive an apology and a closeout of the collection notice I doubt our account has been fixed.  Thank you for your attention to this matter.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 09/10/2025

  Hi *****,
  
  
  We understand your frustration and we're sorry. Please understand our contracts state that an early termination fee will be applied if a cancellation is made prematurely and the full contract term is not completed.
  ***** ***** was advised of this during his calls to our support team on September 29, 2022 (case ********), December 2, 2022 (case ********), and March 23, 2023 (case 07340584).
  Regarding case ********, you informed our representatives that you did not wish to receive calls from Verizon Connect. We were attempting to offer a discounted buyout due to your experience. The email you provided in your initial complaint is attached.
  To clarify, **** needed you to respond to his email so he could send you the necessary cancellation paperwork. Internally, we are required to attach an acknowledgment of cancellation to this paperwork. Once we receive that acknowledgment, we send out the cancellation contract for your signature. The contract  is officially canceled once it's signed. This process was never completed. Subsequently, the contract was canceled due to non payment. According to our terms and conditions, when an account is canceled for non payment, the entire buyout amount is billed without any discount.  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 20130193
  
  I am rejecting this response because:

  Your response is not accurate or true. 

  The contract was reviewed and discredited by the first collections service you sold us to:  ********* ******************************************************** 

  We will not be paying the bill of $9158.61 and it is not worthy of our time to fight against what is not right.  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Verizon Connect,I believe we resigned a contract with you. What happens if we no longer want to use your company and we break the contract? Ever since Verizon took over fleetmatics - the customer service is horrible. You made it mandatory to update the equipment back in January. Ever since two of our trucks were not working. 807 wouldn't start due to your equipment and we could not use it for at least 3 days. Our guys spent 2 days trying to find the problem and it turned out to be from your equipment. I have put endless amounts of phone calls into your company over the last 5 months due to the same issue. We have had 3 technicians out for our 803 truck and it's still not fixed. I spent 3 hours waiting on hold and troubleshooting yesterday - just to make a 4th appointment. At this point - for all of our time and our trouble I feel like we should have no penalty for wanting to leave your company's services. I just tried to call in now to find out about our contract and the woman could not find our company. We are a functioning business that does not have the time for your company to figure your company out. Your services are supposed to make us run more efficiently. I have hours and multiple employees invested in this issue. You have cost us time and money. Please resolve our contract with you ASAP or forward this email to someone who has that ability. Thanks,******

  Business Response

  Date: 06/12/2023

  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20125320
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/09/2025

  Thanks for reaching out. We apologize for the experience and completely understand the frustration.We recognize that this is a long overdue response. We see that there was a recent conversation on March 11 2025 with your account manager ****** ***** and based on the notes the equipment issues have since been resolved. The notes reflect everything is currently in good standing. We value our clients and continue to make strides to improve our business based on feedback provided.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent written cancelation notice to Verizon Connect in December 2022. I canceled due to Verizon Connect lack of customer support, customer account staff turnover, faulty equipment, and delays to business. Verizon Connect still has not canceled our account. ******************************************* failed to send a representative to remove the Dash Cameras/GPS units. I've contacted Verizon Connect multiple times through email and phone to discuss the cancellation and pending charges, but have been unsuccessful at reaching a customer service manager. I would like to resolve the issue, but cannot reach the customer service manager at ******************************************* to discuss. It is clear that Verizon Connect has no customer support staff and is avoiding canceling our account. ******************************************* will not respond. Verizon Connect leaves an automated voicemail on my phone each month to call them to make payment. I call them back each month and spend roughly 1 hour on the phone with customer service in ***** trying to reach a customer support agent that can help. **************** in ***** continues to provide phone numbers and extensions that are invalid. It has been a significant disruption to our business and extremely frustrating.

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see that the issue has been resolved as the account is currently cancelled and reflects as ex-customer we apologize for the inconvenience.

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Verizon Connect with a sales representative and was promised that it would be mailed within 305 business days and that once the device arrived, they would set up a technician to install in the vehicle. This all took place last year (2022). I have been calling, I've sent emails to the business reps on my account to cancel as I never received this so-called device to my place of business. No one has responded to my emails. I've made numerous attempts to contact the number provided on my emails ************** and all they say is that only a manager can cancel, and someone would call me back. I initially paid $29 to sign up and I've been getting invoices to pay for a service I cancelled and again never received devices for or a technician was never scheduled to install. I want a refund for what I initially paid AND i want confirmation that this has been cancelled and nothing will be reported the credit bureaus. How dare the customer service representative tell me to make a payment on an account that is not even supposed to be active or was never used to begin with. This is a complete SCAM! If the above is not done, I will be contacting every social media, news cast I know to make sure everyone knows the scam that is being run with this Verizon Connect. Below is the information that was forwarded to my mail:Verizon Connect Account: ************ Wallet ID / UMR: ************

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we can confirm that the account has been cancelled. We have also submitted a credit BA#************** to clear out the balance sitting on the account and reached out to our 3rd party collections to advise that balance is cleared.