Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a monthly subscription with Verizon Connect for tracking devices on my trucks.My monthly charge is $192.70 on 3/2/2023 I was charged $683.74 instead of the regular amount.I don't know what that large charge was for, I tried calling and emailing them several times but did not get any response from them. I'd like my money back asap please.My Company Name is Pestoff Exterminating My case id with ******************************************* for this claim is ******** Thank you

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that credit BA#************** was submitted on 10/31/2023 to address the issue and currently reflects as addressed no further action is needed. 

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a relationship with this company, looking for a solution to a couple fleet truck issues my small business was running into. At the start, everything was good. The services seemed to work as they should. However, I soon realized that this service was far too robust that what we actually needed. We realized we were paying a heavy price for services that we were not using. I contacted Verizon Connect to ask about options of restructuring the service to better suite what we were doing, but was told that the systems are in place and there is not a lot of adjustment that can be made. I then stated that it was just too much money for the service, and asked to cancel. I was told that there would be an early termination fee if I canceled at that time, because we were still inside the 1 year contract. I understood all of this, and am definitely not trying to get anything for free. So, I told him I absolutely understand that. So rather than paying the money out to buy the contract out, I told him we would be happy to just run the contract out, then not start new service when it was time to renew. Since then, I have had no luck at all with anyone at the Verizon Connect team. I have had 3 different "Account managers" email me stating that i had to fill out there form, and email it back to them, formally stating that I wanted to discontinue service. I filled out the form and sent it back to each of the different "account managers". From there I get no more response. They are still charging me monthly for the service that I have not only not wanted for the last 2 1/2 years, but I don't even own any of the vehicles anymore! Absolutly HORRIBLE service.

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that the account has been cancelled and currently reflects as ex-customer.

  BA#************** credit has been submitted on 01/04/2025 to clear any fees associated with the account.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales rep name ***************** introducing verizon eld product, i was interesting but i told her i am in the process of leasing onto a company so i wasnt sure if i needed it. She then told me she could still set it up and send it to me and give me a three month grace ****** so that way if i do not use it i can just return it back to verizon. I ask her if there is any charge she said no, all i need to do is just to call and they will send back the label for it to be returned. i told her okay. I did not use the product as i did get the leasing approve, so i called and return it, which it took them almost two months to send me that return label. When i got the label i call back verizon to inform them that i mail it off already and is there anything else to be done, the gentleman said no, they will close my account and everything is fine. now six months after everything closed i got this notice in the mail saying i owe verizon $5161.82, when i called that CME collection the gentleman ***** explaining to me that the bill is for cancellation i said what the h*** that cannot be possible, i told him i have to get verizon to find out whats going on. I been calling verizon since i got this notice and everytime they keep saying a manager will be calling, when i get upset they gave me this manager ***** said she is the one handling my file, i have been calling emailing her no reponse, i call back verizon rep they said okay, no one is assign to my file now, but they will escalated this issue. from june 6, 2023 i have been callng verizon to have this thing resolve but the run around is too much. So this is why i am reaching out to you. How can you get a product same way they sent it, is the same way they got it and now turn around billing someone so much money for something not used, is that fair, that thief and dishonest. Note ****** the lady that set up the account not replying to my email or answering her phone. Please i just need your help to get this resolve, thank you.

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that the account has been cancelled and reflects as ex customer.

  Credit was processed on 08/25/2023 to clear out all balance and fees associated with the account.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I attempted to enroll in connect services. Due to extremely poor customer service, never receiving my equipment I cancelled services within the first month. I never used Verizon connect and again I NEVER received equipment. I have full email documentation of each issue and proof that services were cancelled. I am still receiving daily harassing phone calls and billing statements that are being illegally charged on my behalf. I have an attorney and am prepared to take legal action, talk with media, and make it very publicly know the scam that is Verizon connect. I want ALL charged dropped, the account removed and to never be contacted by Verizon again.

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that the account has been cancelled and reflects as ex customer.

  Credit BA#************** and credit BA#************** were processed on 08/11/2023 to clear out all balance and fees associated with the account.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon provided us with asset based trackers (for use tracking equipment shipped all over the US). These trackers were installed and did not work. They sent out a technician to assist and the technician confirmed they did not work. We were sent 3 more sets of trackers and again they did not work. You could see from their tracking app they did not work. All of the trackers were returned, I have the *** labels and I was told a credit would be given and a refund. I have emails stating this from Verizon. I have been trying to get this issue resolved since February of 2022. Everytime I call they tell you all they can do is issue a case number and someone will respond. After the intial email is sent and they ask for additional information, an out of office response populates and says the email address is no longer monitored. I have hundreds of email with information. They have even sent the account to collections asking me to pay for equipment I have not had in almost 2 years and have emails saying my account would be credited.

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that the account has since been cancelled and reflects ex customer.

  Credit BA#**************, along with credit BA#************** on 10/03/2023 has been submitted to clear out balance on the account.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a Contract with Verizon Connect for a GPS Fleetmatics program. We've had this contract for several years. March of 2022 we had Fleetmatics new equipment installed in our fleet of 10 vehicles. (They only installed 8 of the 10 units, the other 2 were never installed) Since the installation, we had not been able to connect into the system. After several calls between June and October of 2022, there was no resolve, and no communication from Verizon about the dilemma. However, around September of 2022, we received a billing for a past due amount of $3,280.00 dollars. This was due to a change of Owner ship in our Company, and our new accounting department was unaware of this monthly bill of $410.00, so this accumulated of 7 months. However, once this past due amount was brought to my attention, I promptly addressed it , and had it paid in full within a week. While fixing the billing on our end, I was also trying to work with Verizon (thru several phone calls, & emails) so we could utilize the services we were paying for. One month later (after the arrears were paid in full), we received a billing for $9,000.00 dollars for for early termination / breach of contract!!! I once again was in contact with Verizon to resolve this issue as the arrears had already been paid in full and excepted by them. Verizon then expunged the 9k for breach of contract. By now it was well into November of 2022. This left us with the past due amount paid, and current monthly payments being submitted every month on time, but still no resolve to the availability of the usage of the system. Every time I reach out to Verizon, I get a **************** person who I have to explain everything to all over again, then get put on hold, then after a long duration of hold, they come back and tell me they are going to everything is good, and they are going to start a case. Then nothing happens, till I reach out and call again. Then the same thing happens over again. We are now on round 4. One of the last conversations I had with a CSR by the name of ****** on Wednesday May 31st at 9:16am. I thought I was finally going to have some resolved, as he confirmed that our account was in good standings, and had been for months. He told me there was going to be credit to our account for the past 15 months of payment and NOT being able to use the system. He also set up and told me on this call that there would be new / updated GPS units delivered for our fleet, and they would arrive the following week ( 6/5 thru 6/9/2023). He then instructed me to call when these units arrived to set up for installation. We have not yet received these units. When I called back on June 12th, 2023, using again the general ************ number, (because apparently no one on there staff has a direct extension to enable to work one on one with customers), I yet received another customer service person ( Lopis Torus) that did not have a clue about our account even though I gave that person our account #, and wanted to start yet another claim.

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on our research the account has been closed since 2024 and no futher action is needed.

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2021 I Purchased a trailer gps tracker. The device was not functioning correctly they tried to update the firmware and programing to no avail. After several more phone calls and support tickets the decided they need to replace the device on Sept ********. However, they were not shipping any product at that time (assuming they new they had issues but all they would say is they couldn't ship it). After several more calls I finally received the new device around December 31st. I then contacted tech support two or 3 more times to activate the new device on the account but they could not get it to activate. On the 3rd call I requested that they cancel the account if they can't get it to work and the support representative said I would need to talk to management about the cancellation. After another call requesting cancellation and no one responding to my inquiry I gave up on the whole thing. Then in September of 2022 I received a bill for $216.77. So I tried reaching out to the ****************** Sent a request to cancel the account in writing and a complete explanation. ********************* confirmed receiving my email on September 12th 2022 and started the cancellation request. September 20th I replied to email to follow up and provided 8 support tickets to document with the cancellation request. I Followed up again twice in October and again on December 2nd with no responses to any of these emails.I reached out by phone again a couple of more time and I was told I needed to Contact my GSM sent her an email on January 23, 2023 and never received a response. February 2nd the created a support ticket #******** to escalate to CSM Manager and told me I should receive a call within ***** hours. I continue to call and check the status of these tickets and receive the same reply that I should receive a call with in ***** hours. They have created 4 addition support tickets and I still have yet to talk to anyone with the authority to resolve this issue. But they have an auto dialer calling my phone multiple time a week saying my account is past due and I need to call them back, with no way to communicate with anyone. Now they are threatening to turn this over to a 3rd party for collections but they won't respond to any of these inquiries.

  Business Response

  Date: 07/19/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20273694
  
  I am rejecting this response because: I have requested sever tickets for a call back and have never received any response.  Every time I create a new ticket they inform me that someone will call me within ***** hrs.  Not one time have I ever received a call back.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that the account has since been cancelled and BA#************** credit has been submitted to clear out balance on the account.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an extremely bizarre and poor customer experience. As a summary, I have been contacting VZC requesting cancellation for several months, however, I am continuing to be sent a bill. Each time I call into VZC ***************** I am transferred to be cancelled and I am hung up on (i.e. clearly VZC is making it difficult to have this account cancelled). Note: The most recent abandoned call was today around 4pm EST. ******* stated that I needed to send in documentation that I am requesting cancellation, in which I have sent many email over the course of several months requesting cancellation. Business Name: JCB Transport, LLC Contract Account: ************ Account Number: ********** Reasons for Cancellation: 1) Product does not work adequately 2) ******** Services has been poor 3) CSM never responds 4) No longer need the product 5) Billing has never been right. (I have been calling and emailing for months to have this product and service cancelled, with no success)

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see that the issue has been addressed and taken care of back in 2024.

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get any information on the contracts that I am in with this company. They refuse to answer any e-mails about putting ************ off auto-renewal. When I form a case with their company they close the case as resolved even though they have not actual spoken with me. They have me stuck in continuous renewal because they will not accept my notice to be taken off auto-renewal. They require notice for the contracts to be taken off auto-renew (which I understand) but they will not even tell me how to provide that notice. It is a very deceptive practice. My company name is ***********************. Acct number **********

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see that he issue has been addressed. The *** at the time reached out to the client and provided customer with all contract on the account on 07/03/2023 case 07646371.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were in a trial based in 2020. We never used the product. Returned all products and cancelled the service within 7 days. We did not hear from them until Feb 2023 at which time I reiterated we do not want nor have we used your services. They continue to call email and try to debit money from account. I have replied multiple times stating the account is closed. They will not leave us alone. We never received service from them at all!

  Business Response

  Date: 09/09/2025

  We apologize for the delayed response. We are currently working through a back log that has recently been brought to our attention. Based on the complaint we see that the complaint has been addressed. The account currently shows as cancelled and excutomer.