Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our service with this company and were told we would be billed $88 for it. However, we were charged $1237.68. This was back in June. I have called several times to get updates on the reimbursement that was supposedly awaiting approval. No one at customer service seems to be able to help us on this matter. I was given 3 different people's contacts that were supposedly in charge of my case. None of them have responded to my emails. All they keep telling me is that they will escalate it so we get our money back ASAP.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we see that the issue has been resolved.

  Credit BA#************** was submitted on 12/27/2023 to offset the incorrect bill and only leave the $88 that was agreed upon.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee at Verizon Connect deleted my active vehicle tracker from my account. I have been contacting them for three weeks to get this issue resolved. I just need them to add the vehicle and tracker back to my account. I have been unable to get any assistance from their customer service. They constantly transfer my calls and state they can not help me or say someone will call my back and I dont receive a call back. I have paid for their service and they are not providing me with the ability to use my vehicle tracker.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we see the issue has been resolved.

  Verizon Connect submitted a credit BA#************** on 11/09/2023 for the poor experience and to offset the bill.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE LETTER THAT I HAVE ATTACHED AS IT GIVES SPECIFIC DETAILS AND EVENTS ON MY VERIZION CONNECT ACCOUNT. I HAVE SENT THE ATTACHED EMAIL ON SEPT 25TH AS PER THEIR REQUEST AND HAVE HEARD NOTHING BACK.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research the issue has been resolved.

  The account currently reflects as cancelled and ex-customer.

  In addition, we had submitted a credit BA#************** on 11/15/2023 to the account for the non-reporting units mentioned in the complaint.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon upgraded to 4g approx. November of 2022. First we were with Fleetmatics and they became Verizon. Ever since the upgrade our tracking and our vehicle tracking has not worked properly. We signed the contract shortly after the above date we wanted dash cams and our current contract was up. We needed to sign to continue on. Almost a year has gone by and we still don't have 2 dash cams in stalled and we have 2 skid steers, 1 roller, 3 trailers , 1 grinder, and 1 paving machine and 1 crew truck the tracking doesn't work on or have not been upgraded. One of our trucks went in the shop it shorted out because the tracking was not installed correctly the invoice was over $1,600 we should have a credit. Now they cancelled our contract and they charging us ****** for early termination. We want our GPS and our Dash cams installed and working properly and we will pay our invoice for the monthly contract charges. I have spent hours and hours and email after email trying to get resolved. ********************* is our rep who if I am lucky answers maybe 1 of 6 emails acts like he is gonna handle it and drops the ball. You can't reach him by phone. there is no phone number. We need the tracking we are a construction company and that is how we figure out alot of our payroll. If the equipment is stolen or taken out when it shouldn't be out we need to know. That is why we have it. I sent **** a list of vehicles on the 1st of September and I am still waiting for a response. Half of our break room is filled with boxes from Verizon that just sit they every time you call they send more parts I have no idea what they are. I We would like a technician to come out and get everything working correctly. We would like to be charged on the equipment and vehicles that are working until everything is fixed.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research the issue has been resolved.

  The account currently reflects as cancelled and ex-customer since 2023.

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  our contract ended 03-30-2023 we tryed months prior to make sure the contract end this company keeps on monthly will not release ** from contract even thou after months try paid cancel fee we still under tgheir so called contract and dont even have the ***** or equipment for over year and half and we have several cases started no one talk to us once we get case started no one can autorize anything , so we are goning to have bad credit due to this company keeps sending bills and saying we are still under contract when we tole them we did not want to continue once our 3 years up we sold all trucks equipment o in 2021 WE try to do the right thing by what they told us and we are now in Oct 2023 and they still want to keep us under contract when we told them prior to our conttract end date we wasnt renewing we paid for 6 months with no service from them caus etrucks osld and one wreck

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on the complaint we see that the issue has been resolved.

  Account is currently cancelled and reflects as ex-customer.

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed and agreed to the contract on 3.21.23. Verizon Connect was hired to provide a GPS tracking system for our company vehicles. On several attempts we expressed the importance of the functionality and how imparative it was for the system to work properly. Arok paid each month in full per our contract for a system that did not ever function correctly. Furthermore, we received very little help in our requests for assistance to rectify. Each VC employee openly admitted it is a new program that had not been vetted prior to implamentation. They also openly expressed there were many other custmers that were disatisifed.When we made inquirys to have the nemerous issues rectified we got nothing but the run around to include the assignment a new case manager. This compounded our frustrations and lead to an extreme exhastion of our resources financially. Furthermore, this resulted in haveing to again explain our troubles which we did not care for. Their response was always that they were in a transitional period and were attempting to resolve internal issues hence leading to so many troubles getting results. .After several months with no resolution we have made the decision to cancel our contract.At this point and time, Verizon Connect refuses to cancel our contract without an **** termination fee and are holding us to a cost of $4,600.00. We feel we do not owe them any of these costs as they still to this date have not been able to get their own system fully operational. The most frustrating part about all of this is that the decision makers on their team are to cowardly to speak to the customers. Instead they leave the diryy work to low level employees that are not able to make any formal decisions.We highly reccomend that all other business terminate and or avoid contracting this service as it does not work as advertised. Verizon Connect does not care about their customers needs, and clearly does not have a product that works.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on the research done we see the issue has been resolved.

  The account is currently cancelled and reflects as ex customer.

  Our contract does outline that an early termination fee will be applied if the contract is cancelled prematurely.

  Due to the poor experience, we offered a discounted early termination fee from $16,000 to $4600.

  *** submitted a credit on 03/27/2024 BA#************** to confirm the discounted buy out was the only balance left on the account.

• Initial Complaint

  Date:10/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company ended the subscription to Verizon connect. Customer support was never available. I have over five cases that have not been resolved. I am still being charged for a product. That is no longer in service. I have contacted customer service five times based on this. I have supporting emails.

  Business Response

  Date: 10/10/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Connect account #************; order date: 8/30/23; items ordered: 13 Dual Facing AI Dashcam's. We have been a loyal customer for years with **********************. For our tour company vehicle's, we wanted to purchase vehicle tracking, fleet logbook, and Dual facing AI Dashcam. When the shipment arrived, we received the wrong dashcam; the Road Facing AI Dashcam. I called Verizon **************** on Monday 9/18/23 to resolve the issue, but was told that someone was going to get back to us within 24 - 48 hours. No one did (case #********). I called back on Thursday, 9/28/23 and was told that Verizon ******************* had the case, and they was going to call me back within a couple of hours. As of Tuesday, 10/03/23 there was no call back, or were issued any Dual Facing AI Dashcam's. Nothing has been installed into any of our van's. All Verizon items are sitting in the box, awaiting instruction from Verizon. We did receive a bill! Our credit card will be charged $88.23 on 11/01/23. A monthly payment for the wrong items (invoice #************). It seems that once they make a "sale", they don't care to resolve any issues. We just want the correct items (Dual facing AI Dashcam) to be in our vehicles ASAP.

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that the issue has been resolved, and no further action is needed.

  In December of 2023 case ******** reflects that a technician was sent out and replacement equipment was sent as a good measure.

  Account is currently in good standing.

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 7-18-23 i ordered two vehicle cameras and a tracking system to be put on two trucks form them. As of 9-27-23 they are still not working properly. When I call in for help nobody on their help team knows anything and they can't solve anything, the help people don't even know how their products work (meaning the camera and the tracker communicate wireless). Every time you call in you're on the phone for over an hour as they keep switching you from person to person. They've tried to send a technician out but they give the tech one time and us a different time. I told them I'm done with their product and will send everything back to them, but they want to charge me a cancelation fee of $1,200 for products they can not support. So far they have credited me back the first two months of service, but will not let me out of the contract.

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that we credited the account for every inconvenience and downtime brought to our attention.

  BA#**************, BA#**************, BA#**************, BA#**************, BA#**************, BA#**************, BA#************** resulting in over 1500 worth of credits.

  The account has subsequently been cancelled and currently reflects as ex-customer.

• Initial Complaint

  Date:09/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of April 20,2020 --- we sign a contract for gps tracking system on 5 of vehicles for 39 months. which we completed the 39 months. We we unaware of there is a termination fee of $1700.00 - Which we dont understand and no one explain to us there was fee. There is a automate renewal each year for the monthly of $187.05. My company is downsizing and we dont own the vehicles anymore. We Just want to GET out of the CONTRACT with NO fee. Please Help us. A & R **** Services LLC

  Business Response

  Date: 09/16/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we've found that the account is currently cancelled and reflects as ex-customer.

  On November 03, 2023, we offered a *****% discount on the early termination fee for a $356 buyout amount.

  There was no response after 3 attempts.