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Business Profile

Garage Doors

B and B Garage Door Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was called for a door opener diagnosis and repair. They installed a replacement pushbutton. The next day it was failing again. Company at first said they would come back and then cancelled appointment. I called another company and they came out and diagnosed a wiring issue and it then worked normally.I called this company and told them I wanted my non-faulty push bottun switch back and a refund. They told me I could keep the new button and refused to return mine or refund the service charge.

    Business Response

    Date: 08/22/2022

    We have received the following complaint, however, we have no records of the customer name, address, or phone number.

    Unfortunately, there is another company with a similar name as ours that serves this location more frequently, we have only a few previous customers in ********* and we are more local to our area so we do not travel there very often.

    I will also reach out to the customer listed to make sure he finds the correct company, as we do not do business this way.

    Customer Answer

    Date: 08/23/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

B and B Garage Door Company is NOT a BBB Accredited Business.

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