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      Country
          Country

          Find a Location

          Insurance Navy Brokers has 27 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforInsurance Navy Brokers

            Auto Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.43/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/3/2019

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Insurance Navy is an Insurance Company

            Insurance Navy is a provider of non-standard auto insurance, selling products in over 30 storefronts, a call center, and online (www.insurancenavy.com) in Illinois, Indiana, Wisconsin, Texas, and California. In addition to auto insurance, the company sells other financial products and services, including homeowners insurance, renters insurance, and roadside assistance.

            Products and Services: Insurance Navy provides non-standard car insurance to drivers for liability coverage that meets their state’s minimum limits. Insurance Navy specializes in providing SR22 insurance, which is a certificate of financial responsibility for high-risk drivers. They also offer homeowners insurance, renters insurance, and roadside assistance to complement their auto insurance offerings.

            History: Insurance Navy was founded in 2005. The company is based in Palos Hills, Illinois, United States, and serves customers Nationwide.

            Key People: The CEO is Fadi Sneineh

            Partners: Progressive Corporation, Direct Auto Insurance, The Hartford, and Next Insurance

            More about Insurance Navy: Insurance Navy is dedicated to helping our customers connect with trusted companies to find the best and most cost-effective insurance policy. Regardless of your level of risk, Insurance Navy provides options for auto, home, and life policies that make being covered easy and affordable. Above all, Insurance Navy prides itself on high-tier customer service.
            Insurance Navy serves customers throughout the United States in three ways, in person at one of our retail locations, over the phone at 888-949-6289, and online at insurancenavy.com.

            Products & Services

            Provide customers help with insurance for Auto, Home, Rental, Travel and Marine. Staff is multi-lingual (English, Spanish, Hebrew, Arabic, Polish.) 

             

            Business Details

            This is a multi-location business.

            Find a Location

            Insurance Navy Brokers has 27 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/15/2008
              Years in Business:
              19
              Business Started:
              1/1/2005
              Business Started Locally:
              1/15/2008
              Business Incorporated:
              1/26/2012
              Accredited Since:
              10/3/2019
              Type of Entity:
              Corporation
              Number of Employees:
              75
              Hours of Operation

              Primary

              M:
              8:00 AM - 9:00 PM
              T:
              8:00 AM - 9:00 PM
              W:
              8:00 AM - 9:00 PM
              Th:
              8:00 AM - 9:00 PM
              F:
              8:00 AM - 9:00 PM
              Sa:
              8:00 AM - 9:00 PM
              Su:
              10:00 AM - 6:30 PM
              Business Management
              • Mr. Rami Abuisneineh, Co-Owner
              • Ms. Brenda Pelayo, General Manager
              Contact Information

              Customer Contact

              • Ms. Brenda Pelayo, General Manager
              • Ms. Agnes Zabawa, Marketing Manager
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Auto insurance

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/11/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Ive been with insurance navy for close to 4 years now. Ive loved working with this company. Until the last year Ive had nothing but issues. I always report these issues to the broker or agent and nothing changes. Ive had more than a handful of times where I never get a update that my insurance is due on a certain date I only get a notice when the bill is past due maybe 3 days so I get changed way more than my insurance amount. Another issue Ive had is getting in contact with someone to make the payment. Ive been trying to contact them for 2 weeks to make a change to my policy and make a payment but I am on hold for a long period of time. I only have ************************************ to stay on hold for longer than that. I also try calling when I get off work but by that time they are closed. And today I finally get a hold of a agent after calling 3 different numbers and they say they cant do anything about this because they have the online payment method. *** tried that method and it never lets me finish the process online so thats why I always call. I just want these issues resolved because ** getting over charged every month.
              Read More

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Guadalupe D

              08/11/2022

              Insurance Navy was great in getting our new home insurance set up and was even able to offer better rates on auto if we moved it to them as well. They made the process so easy by reviewing both our home and auto policies. I look forward to working with Insurance Navy and if our initial interactions are any indication, we'll be well taken care of!

              Local BBB

              BBB of Chicago & Northern Illinois

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