Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  multiple spam/sales phone calls from this company after repeatedly asking to not call again. i have never done business with this company and never provided them my phone number or address

  

  Business Response

  Date: 07/24/2024

  We are writing in response to the complaint submitted by **************** regarding alleged multiple spam/sales phone calls from our company. After a thorough review and investigation of our records and communication logs, we have found no evidence to support the claim that our company has contacted ***************** at any time.
  
  Our findings are as follows:
  
  1. **Contact Database Review**: We have carefully reviewed our contact database and confirmed that ***************** not listed in our records. We have no history of any interactions or communications with this individual.
  
  2. **Preventing Fraudulent Claims**: We take complaints very seriously and are committed to addressing valid concerns. However, in this instance, it appears that the complaint *** be unfounded or based on a misunderstanding. We are committed to protecting our company's reputation and ensuring that our communication practices are transparent and respectful.
  

  To help us further investigate this matter and address any potential issues, we kindly request that ***************** provide any available proof of the alleged phone calls. This could include call recordings, phone records, or any other evidence indicating that our company was the source of these calls. 
  
  While we regret any distress that ***************** *** have experienced, we respectfully assert that our company is not responsible for the alleged phone calls. We are always available to discuss this matter further and provide any additional information that *** help clarify the situation.
  
  Should you have any further concerns or require additional information, please do not hesitate to contact us directly at ************. 

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21997158
  
  I am rejecting this response because:
  I have 6 phone calls from this company, calling from an unlisted phone number.
  
  1/26/24 called from ********** at 2:23pm cst
  1/30/24 called from ********** at 5:21pm cst
  2/20/24 called from ********** at 1:18pm cst
  4/3/24 called from ********** at 6:12pm cst
  7/15/24 called from ********** at 5:19pm cst
  7/16/24 called from ********** at 10:42am cst
  
  All called saying they were from Meridian Restoration, asking if I still owned an address I haven't owned in a year plus.
  
  I asked them each time to remove me from their list.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/06/2024

   
  Dear BBB, 
   
  Unfortunately, we did not see ********************* message therefore we did not submit our response. 
   
  Please see below and share it with *****************. 
   
  Dear **************** and Better Business Bureau,
  
  Thank you for your response and for providing the specific phone numbers associated with the alleged calls. We have thoroughly investigated the matter by reviewing our internal records and databases.
  
  After careful examination, we can confirm the following:
  
  1. Your name does not appear in our database. We have no record of your information or any interactions that would have prompted our company to contact you.
  
  2. The phone numbers you mentioned in your complaint are not affiliated with Meridian Restoration. We do not recognize these numbers as belonging to our company, nor are they used by us for any outbound calls.
  
  Given these findings, we are unable to trace the source of the calls you received or verify that they came from Meridian Restoration. Without more detailed information or evidence, we regrettably cannot assist further in resolving this issue.
  
  We want to emphasize that if we had identified your name or phone number in our system, we would have promptly removed it, respecting your request for no further contact. However, as it stands, we have no record of your details in our system.
  
  We understand this situation is frustrating and want to assure you that our company strives to uphold the highest standards of customer service and respect for privacy. If you have any additional information or concerns that could help us investigate further, please do not hesitate to contact us directly at ************
  
  Thank you for bringing this matter to our attention, and we apologize for any distress this situation may have caused.
  
  Sincerely,
  *******************;