Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had 3 Doors installed by this company. 2 set are wood French doors that were not installed properly. They do not work properly and the installer damaged the doors during the install. The doors are not level or sitting right. One of the doors does not open and close without excessive force and lifting it. I believe the damage to the whole set of doors and the frame is unrepairable. The owner has been out several times and he stands by their workmanship. The owner forced the top of the door closed while the bottom lock was 3" from being closed and told us the door was fine. When we showed him the cracks in the frame from the wrong screws and the force of them being put in, he asked why we would look there. At this time I believe The only way to fix the doors would be to have a new set of doors delivered as the factory usually sends them out, and a professional installation to be done by a professional. We do have pictures and videos of all the damage that has occurred from the beginning of this nightmare until now. I also have video of how the door opens and closes. This had been an ongoing problem with them for 6 months now.
Business Response
Date: 11/23/2022
11/23/2022 -
I am uploading my pdf file which contains a response from Lake Cook Exteriors, Inc. owner, *********************** to complaint 18413840 from **************************
Please confirm that the file loads and is legible with an email to ******************************.
Happy Thanksgiving.
**********************;
************ cell
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