Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to AutoNation Toyota Libertyvilles failure to provide the registration card or registration ID for the *************************** Sienna I purchased on April 18, 2025.Despite multiple follow-ups via text message with dealership representativesspecifically ****** ****** and ******* AlmadadhehI have not received the registration details necessary for recordkeeping, insurance, and future DMV renewals.First, I initially inquired with Mr. ****** shortly after purchase and was assured by Mr. ****** in a text dated April 24, 2025, that he would contact the finance department and provide a copy. I followed up multiple times after that (see messages on April 28 and May 2) but received no further responses. Additionally, a phone call with ******* Almadadheh on July 5, 2025, left the issue unresolved again, as he remained noncommittal about his help on this issue. This issue remains unresolved as of July 15, 2025, nearly three months after the purchase. I made every effort to communicate respectfully and cooperatively. However, the dealership has failed to meet even the most basic post-sale obligations. 

  Business Response

  Date: 07/16/2025

  Thank you for bringing this concern to our attention. We are currently reviewing this matter. We will respond within ***** business hours.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23600962
  
  I am rejecting this response because ***** hours have gone by and the business has not provided a resolution. 
  

  Business Response

  Date: 07/23/2025

  This complaint is still under review. We will need additional time to provide an update regarding this matter. 

  Business Response

  Date: 07/28/2025

  Following up on your inquiry regarding ******** ***********, the dealership was unable to locate a deal under his name. However, a deal dated April 18, 2025, was found under the name ******** ****, who may be his wife. The vehicle involved in that transaction is a 2025 Toyota Sienna, VIN: ****************** To ensure secure delivery, a copy of the registration was emailed to the address on file for Mrs. ***** Additionally, the manager at the dealership attempted to contact both Mr. *********** and Mrs. **** several times this morning at the phone number listed for Mrs. ***** ************** and Mr. *********** number which is listed on BBB. If there is a preferred method of contact or if further assistance is needed, please let the us know.

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2024, I financed a Toyota RAV4 XLE Hybrid from Autonation Toyota Libertyville just as I began medical externships out of state. During the sale, I encountered high-pressure tactics from sales and finance staff who wanted me to pay more than the agreed $32,000 MSRP. I finalized the purchase with Mr. **** ******** (manager of the customer financial service) during which he presented extended warranty plans (vehicle protection plans). I declined. However, he insisted I could not buy the car without selecting at least one, claiming the fine print only allowed choice among tiers, not complete opt-out. As a "favor," he offered to customize a tier for me. Exhausted from a full day at the dealership, I agreed and signed a document listing the plans I had selected. I insisted on receiving copies of all documents related to the sale and paid a $5,000 down ********** July and September 2024, I visited Toyota dealerships in ************ and ******** for maintenance. There I was informed that I only had the standard Toyota plan, with no additional coverage. Because I had been traveling frequently for externships, I didnt have the document copies. Upon my return to ******* and finding the document copies, I discovered the dealership had added and altered protection plans I never agreed to. I now believe I was deliberately misled and scammed.Since October 2024, *** tried repeatedly to contact the dealership for documentation, assistance activating the plans (which require a code), and eventually cancellation. I also filed a complaint with the *********************************** (2025), but the dealership never responded. An attorney informs me that requiring purchase of a protection plan violates the Truth in Lending ****** this point, Im seeking either a refund or a formal investigation into Autonation Toyota Libertyvilles conduct. Ive attached highlighted documents showing discrepancies.

  Business Response

  Date: 07/16/2025

  Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

  Thank you.

  
  

  Customer Answer

  Date: 07/20/2025

   
  Complaint: 23543160
  
  I am rejecting this response because no action has been taken by the business. Below is the response I received on July 16, 2025. 

  "Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.
  Thank you"

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/24/2025

  The management team has attempted to contact the customer to discuss their concerns without success. However, after further investigation, it was determined that the customer signed the appropriate paperwork agreeing to the add-ons, please see attached. 

  Thank you. 

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23543160
  
  I am rejecting this response because: 

  AutoNation Libertyville has engaged in conduct that raises serious concerns about transparency and fair dealing with consumers. The documents they provided in response to my complaint were identical to the ones I had submitted as evidence. These documents, in my view, support my concerns about misrepresentation during the sale.
  
  
  Despite repeated efforts to get clarification, there has been no meaningful response and no offer to cancel or refund the protection plans I was pressured into purchasing by the finance manager. I later discovered that these plans are dealership-specific, not recognized by other Toyota dealerships, and appear to be non-cancellable despite multiple attempts to contact AutoNation directly.
  
  None of the documents AutoNation provided addressed or refuted my core concern: that I was misled into believing these add-ons were mandatory or part of a Toyota-backed package. In fact, I was explicitly told that Toyota Care was required in order to purchase the vehicle. I now know that this is false. Toyota Care is entirely separate from dealership-specific products, which are not required to complete a vehicle purchase.
  
  Any dealership or salesperson suggesting otherwise is, at a minimum, engaging in misrepresentation.
  
  

   

  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new truck from this dealership as as I was in transit to our new military base. I paid the registration and tag fees to the dealership for it to be registered in my home of record *******. It has been months and they have yet to register my vehicle with the state and even the 3 months temporary tag has expired. I have a hard time making phone contact with anyone. They don't return phone calls and via email they just say they will contact the title service they use. I have been emailing the following individuals without any resolution: ************************************ Almadadheh, ****** ************************************** **** ******, Yaxeni ************************************** Vehicle details for reference:Name on Purchase: ************ ***** Vehicle Make/Model: [2025 Toyota Tacoma Limited]VIN # : ***************** Date of Purchase: 13 March 2025 We would like the vehicle registered and plates provided.

  Business Response

  Date: 06/25/2025

  Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

  Thank you. 

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Toyota Rav4 at AutoNation Toyota Libertyville on October 23, 2023. While setting up a loan for this car purchase, I was pressured into signing up for extra warranties. I was assured that the extra warranties had a 30 day cancellation policy so I could cancel after I purchased the car. I tried to cancel the extra warranties by both going to the dealer and emailing the financial person more than 5 times. I finally could submit a cancellation form on November 9th. I was told it would take 7 to 8 weeks to process the cancelation form but nothing happened. I emailed the financial person for an update but because he was transferred to a different location he could not check. He said he forwarded my email to the new manager at the original location but I never heard from them. I submitted a complaint through **** and received a response from Toyota Financial. According to Toyota Financial, AutoNation Libertyville denied their acknowledgement of my cancellation form and therefore never submitted it. Toyota Financial was able to get AutoNation Libertyville to cancel the extra warranties as of November 9th when I submitted the cancellation form, but not the full amount. I believe I should have received the full amount, not the prorated amount since I submitted within the 30 day cancellation period.AutoNation Toyota Libertyville should have processed my cancellation the first time I returned and told them to cancel the extra warranties. Eventually the finance manager provided a form to me, thereby acknowledging implicitly that I requested cancellation.The extra warranty costs increased the interest charges on my loan, and removal of the warranties charge should be accompanied by the removal of the additional interest as well. Toyota Financial should have explained their justification for the insufficient refund.The inconsistencies in the conduct of the dealership should appear clear to any agency that looks at the matter, and the remedy should be clear too. 

  Business Response

  Date: 09/26/2024

  Good morning, please see attached.

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22336141
  
  I am rejecting this response because: as shown in the attached documents, there is not a $50 fee for cancelling within 30 day, only when canceling after 30 days.

  Also, the total that they stated is incorrect; they owe me $176.38.

  The Tire and Wheel warranty, the full amount was $655, but I only received $579.36. Where is the remaining $75.64? For the PPM/TAC warranty, the full amount was $989, but I only received $943.23. Where is the remaining $45.77? For the Dent Protection, the full amount was $639, but I only received $584.03. Where is the remaining $54.97? This totals $176.38.

  Also, they never addressed the interest I paid on the extra warranties. Since they should have canceled the extra warranties within 30 days, I made 4 car loan payments that included the extra warranties because they failed to cancel within 30 days. Please address this.

  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 09/30/2024

  Thank you for the response, we are looking into the alleged discrepancies and will update you as soon as we have additional data.

  Thanks,

  AutoNation Toyota Libertyville

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22336141
  
  I am rejecting this response because: I'll wait for an update. But I still believe I am owed full refunds since all the contracts said full refund if cancelled within 30days. I attached additional documents (All pages of contract and the **** of amount what I actually got refund), I hope you find them well.
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 10/17/2024

  Good afternoon,

  I'm happy to announce we will refund the difference in the cancellation of the products in the amount of $176.38 that will be mailed to the lienholder as the previous cancellations were.  The credit should appear within the next two auto billing cycles.  We are unable to assist with any interest reimbursement, however the products purchased and cancelled again will be refunded in total.

  Kindly,

  AutoNation Toyota Libertyville.

   

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22336141
  
  I am rejecting this response because:
  
  I would like to keep this case open until I see the refund. Could you please accept this request.

  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 11/01/2024

  Good afternoon,

  We have submitted as previously noted and are simply waiting for the cancellations to materialize, and then refund the lienholder.

  Wanted to give an update.

  Thanks,

  AutoNation Toyota Libertyville

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22336141
  
  I am rejecting this response because: I would like to keep this complaint until I actually see the refund. So far I havent received it yet.
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 11/19/2024

  Please see the attached copy of the check sent for the difference of the refunded amount. 

  Thank you. 

• Initial Complaint

  Date:08/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this location on 8/6/2024. Their pricing paperwork dated 7/8/2024 indicated Appearance Protection - 5 Yrs was an optional add-on for $899. I put a deposit on the vehicle while it was in transit from the factory to the dealership. I asked for the Appearance Protection add on to be removed PRIOR to delivery of the vehicle to the dealership. I was told that it couldn't be removed as it's applied to all AutoNation vehicles. Per the 8/5/2024 service paperwork from AutoNation, the appearance protection was applied on delivery to the dealership. It was within their control to honor my request not to apply the Appearance Protection. If it is not an optional add on, their paperwork should not state that.

  Business Response

  Date: 09/03/2024

  PLEASE SEE ATTACHED DOCUMENT FOR RESPONSE.  THANKS.

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22164090
  
  I am rejecting this response because:

  Still have not received where it is disclosed that new car purchases are disqualified from the optional appearance protection.  All my paperwork indicates it is an optional add on and yet I was not allowed to remove it.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/09/2024

  Dear Sir/ *************** will be refunding the $899 for the appearance protection product.  This money will be refunded to the loan ********************* used to purchase the vehicle.

  Our goal is to make our Customers completely satisfied.  

  Thank you for your patience, and this should close and conclude this matter.

  Kindly,

  AutoNation Libertyville Toyota.

  Customer Answer

  Date: 09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22164090
  
  I am rejecting this response because: Can this be reopened or should I open a new complaint?  They will not send me proof of refund and it hasnt been received yet.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/01/2024

  Good afternoon,

  We are simply waiting for the cancellation to materialize.  Thank you for being patient.

  Kindly,

  AutoNation Toyota Libertyville

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22164090
  
  I am rejecting this response because:  The refund that was to be sent in September has not yet cleared my account.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/06/2024

  Thanks for getting back to us.  These cancellations, and ultimate refund can take in excess of 8-12 weeks, plus whatever time is taken by the lender to credit.  There is nothing to reject.  
  Thanks,

  AutoNation Toyota Libertyville.

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22164090
  
  I am rejecting this response because: the refund has not been received.  I will close it when it has been.

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from this business on January 27, 2024. After numerous inquires from me, my wife and our lending agency (***** Fargo) and a formal request from our lending agency this business has been unable to provide a title for our vehicle. Without the title I have been unable to register the vehicle and I am unable to obtain a permanent license plate for the vehicle.

  Business Response

  Date: 07/15/2024

  Dear Sir/ *****,

  Thank you for reaching out via the Better Business Bureau.  We have already been in communication with our Customer and have explained the reason for delay.

  We will have additional information in the next several days, and will update upon receipt of additional information.

  Kindly,

  AutoNation Libertyville Toyota

   

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21985169
  
  I am rejecting this response because:

  it has been 6 months since I purchased the vehicle and I still dont have a title or registration.

  I received the following notification from this business:

   

  The previous owner lists BCU as the lienholder, however, the state lists ***** Fargo as the lienholder.  ****** is trying to obtain a lien release from ***** Fargo, she is going to try to contact them again, she has tried numerous times.  This has been ongoing for months now.
  
  
  We will stay on top of it, please explain to the customer, we are doing everything we can to get this straightened out.

   

  I contacted the original owner of the vehicle  they indicated that their loan was through ****** ************ and not through ***** Fargo. My current loan is through ***** Fargo. I have provided this information to this business.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/22/2024

  UPDATE: We are in communication with ***** Fargo reference this Lien Release.

  As soon as ***** Fargo provides information as to the location of the lien release, we will update.  Our hope is this week will provide details and further documentation.

  Kindly,

  AutoNation Toyota Libertyville

• Initial Complaint

  Date:05/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a 2019 ******* Navigator vehicle from Libertyville Toyota and it's been close to 5 months and I have not received my title nor can I register the vehicle. I live in the state of ******** and purchased the vehicle from IL from this dealership. I have tried contacting everyone from the sales person to the general manager and no one returns my calls or emails. I believe they have sold me a stolen vehicle which I paid close to $50k cash for and now unable to register it nor drive it.

  Business Response

  Date: 05/06/2024

  Please see attached.

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21668705
  
  I am rejecting this response because:

  I have not been able to drive my vehicle for close to a month now and still have new ETA of when the title will arrive.

  As a result of this unforeseen circumstance, my business has suffered significant financial losses. The inability to utilize a my vehicle has impeded my ability to meet client demands, fulfill contractual obligations, and conduct essential business activities effectively.
  
  I firmly believe that Libertyville Toyota has a responsibility to rectify this situation. I respectfully request that you provide compensation for the financial losses incurred and ensure that my title is provided me to ASAP. 
  
  Please consider this letter as a formal request for resolution. I am open to discussing this matter further and finding an amicable solution that satisfies both parties.
  
  I look forward to your prompt response and a favorable resolution to this matter.

  Sincerely,
  
  Sanur ******

  Business Response

  Date: 05/18/2024

  Thank you for reaching out again reference this unfortunate situation regarding the license of title for this vehicle. We have been in frequent contact with our customer, and have provided an explanation on more than one occasion as to the situation currently. 
  As soon as we have any additional information, and or have made progress with this transaction we will immediately reach out and update. 
  we have provided temp plate extension letter to facilitate the customers use of their vehicle until the hard license plate are completed.

  Thanks,

  AN Toyota Libertyville

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my mother and i bought a used ***** from autonation toyota in libertyville for $10,500. we waited 2 weeks to receive the car because it was being repaired. within a month of having the car it became evident that the car had leaks. i contacted the dealership and they inspected the car and confirmed there were leaks. they would not tell me where the leaks are and repeatedly told me it doesnt matter the leaks were there before i bought the car, they said they are not responsible because they did not inspect the car themselves and they said they will not be paying to fix it. they said as long as i keep fluids topped off the car is fine for now i argued they shouldnt have sold a car that had issues and they proceeded to say that all that matters is the car is drivable. i asked them how am i supposed to know what fluids to keep topped off if they dont tell me what is leaking. they said we chose not to pay the $10,000 warranty and that they will not be helping. i explained there is no way these issues occurred within the one month ive had the vehicle and they continued to say cars are sold as is. he said if i want the leaks patched up to go to a ***** dealership but they will not pay for it.

  Business Response

  Date: 05/01/2024

  Please see attached.

• Initial Complaint

  Date:03/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/16/2024 i was happy dealing with Toyota and bought a car from them. Price was accepted, $29k for the sale of Toyota Corolla Cross, 5yrs. I signed promised document. At the time of closing the deal, they gave me a total of $40,249, 6yrs, and better rate. The told me that the bank will gave lower rate with the condition of adding 3 extra charges: gap $1500, protection plan 4317 & auto care protection $1625. They told me that I will be able to remove them in future. The put my registration in my car, I didn't have an opportunity to review it. Well this week, I contacted ********* to ask them about the conditions of the loan, they told me that there are not conditions attach to my loan, and Toyota can remove those charges asap. I tried to contact Toyota to request those changes and nobody can help me. they promised to call back and nothing happen. Called them 6 times, left messages and they just told me that somebody will contact me. Please help me adjust my contract (removed $7442 extra charge) and get a copy of my car registration with my legal name.

  Business Response

  Date: 04/24/2024

  Please see attached.

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21476402
  
  I am rejecting this response because:
  Please reopen my complaint. The dealership never processed my creditors. 
  Sincerely,
  
  ********************* *****

  Business Response

  Date: 05/29/2024

  Please see attached as customer recently brought the singed cancellation request to us to process.  This normally take anywhere from 8 weeks to 12 weeks.  The registration was provided to the customer within a week of them taking delivery of the vehicle.

  Please let us know if you have questions.

  Thanks,

  AN Toyota Libertyville 

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* *****

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in to be serviced last week and the wheel cap on my wheels were missing. I messaged the person I had contact with ******** Who was in service and no response. I messaged him several times and still no answer so I messaged and left a voicemail for the ** and I also in contact with our finance guy named **** and so far no response. I told all of them and I have text messages to prove that I want to be reimbursed for the caps or I want them to find them, I also let them know that I will be filing a complaint with Bureau because we are always getting horrible service when it comes to them and no communication is ever communicated back

  Business Response

  Date: 04/16/2024

  Please see attached for ******.  

   

  ****************************, General Manager

  AutoNation Toyota Libertyville

  ************ 

  *********************************