Complaints

This profile includes complaints for Brown & Joseph, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Brown & Joseph, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Brown & Joseph, LLC

  1 Pierce Pl Ste 1225W Itasca, IL 60143-1218

• 

  Brown & Joseph, LLC

  1 Pierce Pl Ste 700W Itasca, IL 60143

• 

  Brown & Joseph, LLC

  2550 Golf Rd STE 300 Rolling Meadows, IL 60008-4033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been contracted by ******************. They claim that I did not pay a billing in February. Hartford and I had a parting of the ways in January when I cancelled my account. Hartford then sent me a refund. In February I received a bill. I went in to check the insurance website and my account no longer existed anymore. So, I figured maybe it just hadn't got to the right places. I ignored it since I no longer had an account with them. I have sent papers to show my paper trail included the email giving me the refund. They have been ignored. I do pay my bills, but I will not pay one that I never should have been billed for since my account was closed for a month. 

  Business Response

  Date: 08/19/2025

  This is in response to complaint number ******** filed with your office by ***** ***** (complainant).
  On June 11, 2025, we received an account for collection from our client, ************************, in the amount of $105.00 against ***** *****.
  After speaking with ***** *****, **************************** closed this account on July 17, 2025 and referred back to client.
  As a third-party debt collector, we are unable to delete debts.  However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed and signed a contract. On the first day of coverage, we received a notice that they needed to complete and audit and that we would not be able to dispute the amount of the audit for *****. We got a random bill that had a charge for an "endorsement". When we reached out to biBerk we were never given a straight answer to what this charge was, we got a notice that showed they were increasing the monthly cost. We canceled the insurance. They waited until a year later to send us their final bill. It had the "endorsement" charge and an ETF. I questioned both because when we started the *** was 20% of the policy which was also the amount of the down payment. I also asked how they calculated this new down payment and was met with an answer of this is an internal process and calculation and I am not allowed to see or know that info. I requested to speak with someone higher up. I was told I would get a call. I never did. Instead, I got an email that said it was not going to be moved higher up and that I need to just pay the bill. I continued to dispute and make requests to speak with someone else and those went on deaf ears. I then started getting calls from a collection agency demanding that I pay the balance or I will face legal charges and will be deemed uninsurable going forward. I advised them I was disputing this with the company directly. This again went on deaf ears. Now the collection agency has been calling and threating me that my coverage will be terminated and that I will be taken to court to recoup the money. The *** has been very rude and disrespectful. The Tone and snarky / sarcastic remarks are unwarranted. I have notified them there is a dispute with the ************************** and they responded yet again with sarcastic remarks. 

  Business Response

  Date: 07/25/2025

  This is in response to complaint number ******** filed with your office by Wade  *******, (complainant).
  On June 2, 2025, we received an account for collection from our client, ************************** in the amount of $1,968.81against ********************************************
  After review of the complaint, we contacted the client.  This account was under audit and after the audit the amount due is above.  In reference to the collector, the initial call the complainant hung up on her as soon as she said who she was with. All calls afterward went to voicemail. All calls were professional. Now that the account has been audited, ******************************************* can contact us or the client to make payment.
  As a third-party debt collector, we are unable to delete debts.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a demand from payment from this company on 4/10/2025. The demand was for an insurance premium that I had for an accident involving me and another driver in which the paint was scraped on their vehicle by my vehicle. This accident occurred on 03/24/2025. The demanded amount of payment from Brown & Joseph LLC is $1930.68. The information about the accident wasn't on the demand letter, just that their client is ***************************************. I called because I was confused, and they told me it was for the accident. I said I have insurance, and "*****" told me that my insurance had denied the claim, and that I would need to pay the balance out of pocket. I told her I had insurance and there was no reason I should have to pay that amount for a paint scrape, so I would call my insurance. She got very rude and told me they had already denied it. The call ended. She called me back today and asked if I had filed the claim with my insurance. I told her I called them and no such claim had ever been filed with them. She told me I was supposed to file it, and I reminded her that she was very rude with me when I said I was going to call them telling me it had already been denied. She said she never said that and proceeded to tell me I already told her I would be paying out of pocket, to which I responded "you are lying". I asked if their phone calls are recorded and she said yes so I said then I need to speak to your supervisor. She kept arguing with me about me needing to file a claim with my insurance. I asked several times to speak to her supervisor and she finally told me she would send a message to her supervisor to call me. The whole thing appears to be a scam as I can't imagine this "debt" being sent to collections less than 3 weeks after the accident with no contact from the insurance company or to my insurance. I have also seen many other reports of them trying to collect false debts from people and am not sure how they are still a company.

  Business Response

  Date: 05/14/2025

  This is in response to complaint number ******** filed with your office by ****** ***** (complainant). 
  We would like to first clarify that the underlying claim at issue here is for the recovery of a claim subrogated by our client, ****************** resulting from an automobile accident involving one of their insured and complainant, and not from any type of transaction between our client and complainant.
  Our clients retained our services for the recovery of a claim in the amount of $1,930.68, on behalf of ***************************************. Our clients records reflect that the date of the loss that gave rise to the claim was March 24, 2025. The loss occurred at ************************************************ when Claimant vehicle backed into the insured vehicle.
  We reviewed the calls and found the employee followed protocol and was well within the guidelines. Progressive could not locate any coverage and that is why they referred the file to us for collections.
  Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
  We sincerely hope that you find our response satisfactory.Should you have any questions, please do not hesitate to contact us at the following:
  ****** ****** ************;******************************************************************************
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23247370
  
  I am rejecting this response because:

  I was never contacted by a supervisor as requested. The first phone call consisted of your representative telling me my insurance denied the claim rudely when I said I would be calling my insurance. And I stated Im not paying this out of pocket. The second phone call consisted of your same agent stating that she had advised me to call my insurance and that I had told her I was paying out of pocket. So to tell me you reviewed the calls and she followed protocol is a lie. If isnt a lie, go ahead and send the transcription from the calls. I wont accept being lied to on this platform as well. And will continue with this matter.

  
  Unapologetically,
  
  ****** *****

  Business Response

  Date: 05/15/2025

  Ms. *****,

  We are unable to release recorded phone calls.  Per your request, a supervisor will be contacting you to resolve.

   

  Thank you,

  ***************************************************************

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recovery Partners rep ******* called me multiple times claiming I had an accident a year ago and was trying to scam me to give her personal information and collect money. I have never had an accident in my life. Apparently these scam tactics are quite prominent and no one is putting a stop to it. I request you shut down these scammers and/or prosecute for scamming hardworking citizens given these difficult and scary times where everyone wants a piece of the working class. I request a formal detailed response on the actions to be taken in response to this matter.

  Business Response

  Date: 05/01/2025

  Since your name is not on the client information, I can not release any information regarding the case.  Could you please email me the number where you were contacted?  I will get your number removed from the file.

  Thank you,

  ***************************************************************

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid over ***** dollars to this company who told me they would suspend my license for an accident I was never even taken to court for and was not my fault. I need to know if this is even a legitimate business or a scam because according to online this is not even a real business.

  Business Response

  Date: 04/25/2025

  This is in response to complaint number 23185018 filed with your office by ******* ******** (complainant). 
  

  We would like to first clarify that the underlying claim at issue here is for the recovery of a claim subrogated by our client, Home *************************************, resulting from an automobile accident involving one of their insured and complainant, and not from any type of transaction between our client and complainant.
  

  Our clients retained our services for the recovery of a claim in the original amount of $5,509.28 with $3,289.65 paid, and balance remaining of $2,219.6, on behalf of ******************************************. Our clients records reflect that the date of the loss that gave rise to the claim was April 15, 2023. The loss occurred at ************. ******, ** when Claimant ran red light & hit insured.
  

  Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
  

  We sincerely hope that you find our response satisfactory.Should you have any questions, please do not hesitate to contact us at the following:
  ******* ********** **************************************************************************************** ************. 

  
  

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the collection agency more than 4 times and no one has responded back to me. ****** accounting team kept me waiting for a payment plan and than sent me to collection with out my knowledge, and now this company is not answering any of my emails. I been trying to contact them for over a month.

  Business Response

  Date: 04/08/2025

  Since this complaint was filed, the complainant has made contact and started payment.

  If you need additional assistance, please contact us at ***************************************************************

  Thank you,

  ***** *******

  Compliance Specialist

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint (#********) with the Better Business Bureau in regards to my ******************* held with "Three by ******************." They attempted to charge me for items not covered in my contract AFTER my policy was closed with them. They have now sent the amount of $142.00 to the collections agency: Brown and Joseph, LLC to continue to harass me about this illegitimate charge. I provided all information requested by Three by ****************** at the conclusion of my policy period that was required by the contract. This collections attempt is not valid and needs to be closed.

  Business Response

  Date: 03/14/2025

  This is in response to complaint number ******** filed by ******* *****.
  On February 18, 2025,we received an account for collection from our client, THREE BY ******************, in the amount of $142.00 against *******************.
  In the complaint, Mr. ***** explains that he does not owe the debt and would like no further contact.  We did review the account and have closed the account and returned the case back to the client.
  As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  
  Thank you,
  ***************************************************************
  

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from Brown & joseph LLC claiming a debt owed to THE ************************************** although I, at one time, had auto insurance through "the Hartford ", that is as far as ANY of my dealings with the Hartford companies has gone. I HAVE NEVER DONE ANY BUSINESS WITH THE *************************************. I have contacted Experian, Equifax & trans union & none of them show ANY information regarding any debt or collection proceedings from either the Hartford or Brown & Joseph. this is a mass mail scam attempt & I'll be reporting it, not only here, but to the **** as well as the WA state attorney general. 

  Business Response

  Date: 03/10/2025

  I am unable to find anything with this name, address, email, or phone.  Could you please provide a copy of document you received?

  Thank you,

  ***************************************************************

  Customer Answer

  Date: 03/12/2025

  scan of the front of the lettr (actually, one of 2 identical letters) received from the company by me

  Business Response

  Date: 03/13/2025

  This is in response to complaint number ******** filed by ******* ******.
  On February 18, 2025,we received an account for collection from our client, The Hartford Financial Services, in the amount of $166.00 against ******* ******.
  In the complaint, Mr. ****** explains that he does not owe the debt and would like no further contact.  We did review the account and have closed the account and returned the case back to the client.
  As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
  Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
  We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
  
  Thank you,
  ***************************************************************
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called me and my father to demand payments form an accident that has already been handled by my insurance agency. 

  Business Response

  Date: 12/18/2024

  This is in response to complaint number ******** filed with your office by ********* ****** (complainant).
  

  We would like to clarify that the underlying claim at issue here is for the recovery of a claim subrogated by our client, Farmers Property & *************** resulting from an automobile accident involving ********* ****** / Registered owner -******* ********, complainant, and not from any type of transaction between our client and complainant.
  

  Our client retained our services for the recovery of a claim in the amount of $2,792.30. Our clients records reflect that the date of the loss that gave rise to the claim was June 28, 2024. The loss occurred at *******, ** when complainant pulled from his/her turning lane and into insured's lane causing collision.
  

  State Farm already denied claim, denial attached, putting the responsibility for repayment back on ********* ****** & ******* ******** since he is listed as a registered owner for the vehicle on the attached police report.
  

  Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
  

  We sincerely hope that you find our response satisfactory.Should you have any questions, please do not hesitate to contact us.
  

  
  

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive not paid anything out to this company. I had a very minor fender ****** in the parking lot of my complex earlier this year and was notified around August/Sept of my license being suspended for not providing proper insurance info. The total at the time of the letter was $900+. I just received a 2nd letter Oct 24 stating the same thing only the amount is $51000. In no way shape or form did this minor accident cause that much damage to the other parties car. The damage to my car was worse yet the frame was still in tact. This smells like a scam and they are not getting a dime out of me.

  Business Response

  Date: 11/15/2024

  This is in response to complaint number ******** filed with your office by ******* ****** (complainant).
  

  We would like to first clarify that the underlying claim at issue here is for the recovery of a claim subrogated by our client, ******************************** resulting from an automobile accident involving one of their insured and complainant, and not from any type of transaction between our client and complainant.
  

  Our client retained our services for the recovery of a claim in the amount of $51,000.00. Our clients records reflect that the date of the loss that gave rise to the claim was February 17, 2024. The loss occurred at Parking lot of ******************************************************** when complainant ACCIDENT | BACKING | Claimant PULLED OUT OF PARK & STRUCK Insured. ******* originally received a payment demand for $921.00 & was in talks of paying with a settlement offer. We went to confirm the balance with the client before accepting & they had finalized their billing in the amount of $51,000.
  

  Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
  

  We sincerely hope that you find our response satisfactory. Should you have any questions, please do not hesitate to contact Serenity ******, our subrogation specialist, at ************ or by email at **************************************************************************.
  
  

  
  

  Customer Answer

  Date: 11/16/2024

   
  Complaint: 22487017
  
  I am rejecting this response because: The total to fix my bumper. Where this $51,000 bill is coming from is beyond my comprehension. Not to mention the fact prior to the original letter I heard nothing from this person except a phone call around the time of the incident with no follow-up! I do not trust this entity.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/19/2024

  We respectfully stand behind our previous response.  Additionally, we have reached out to claimant in regards to the amount change.  The amount change is due to medical expenses.

  If you have additional questions, please contact Serenity ******, ******************************************* ************.

   

  Best regards,

  ***** *******

  ***************************************************************

   

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22487017
  Ive already stated my position!
  
  Sincerely,
  
  ******* ******