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          Soji Cleaners has 1 locations, listed below.

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            Business ProfileforSoji Cleaners

            Janitor Service
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/21/2023

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Soji Cleaners is a home cleaning and laundry business for families and businesses. Services include home cleaning, deep cleaning, commercial cleaning, laundry, dry cleaning, move-in & move-out, home organization

            Business Details

            BBB File Opened:
            7/28/2020
            Years in Business:
            4
            Business Started:
            1/1/2020
            Accredited Since:
            4/21/2023
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • THE SPOTLESS TECHNOLOGY CORP.
            Business Management
            • Mr. Elvis Babila, Owner
            Contact Information

            Principal

            • Mr. Elvis Babila, Owner

            Customer Contact

            • Mr. Elvis Babila, Owner

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            I established a service with Soji cleaners at a quoted rate for 40$/hr with a 10% discount for weekly service. On 2.1.2024, the cleaning service charged a rate of 40$/hr, however, declined to ***** the previously agreed upon 10% discount for weekly service. Additionally, they added a *****% service charge which was not previously discussed nor agreed upon. When I called to ask about the failed discount application and the new addition of a service charge I was told these were new changes and that my rate moving forward was to be 45$/hr and that discounts were to no longer be given. I was also informed of the addition of a regular service charge. I express my concern with a company that changes their billing practices without informing their customers. I was not given a discount when this was previously agreed upon and I was not informed of the addition of a service charge. If a company is changing their billing practices they should inform their customers prior to providing the service. The bill that was previously agreed upon should have been $168, however, due to these new unannounced changes we were charged $199.03.Thank you for your time, ***********************
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marie H

            1 star

            09/14/2023

            2 girls arrived,could not speak or understand English. Third girl did so I explained that I wanted top to bottom whole house cleaning. Showed her the areas that needed extra attention. After they left, I noticed the shower didn't look cleaned, the bathroom cabinets were not cleaned. Smears on the kitchen window; something was sprayed in my oven and not wiped clean. The oven rack still had baked-on stains, as did the microwave. The ceiling in the living room still had cobwebs, none of the furniture was moved to vacuum and the baseboards were not dusted. I must say, this is WORST $405.00 I've ever spent. I do not believe they should be recommended by ****. I not trust ****'s referrals anymore.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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