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Business Profile

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Kelly Car Buyer, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to get a quote on a collector car. He offered $250. I said I was offered over 10k. He said that I was full of shit! Very unprofessional and vulgar language. Never again will I use this company.

    Business Response

    Date: 05/05/2025

    Dear Ms. *********

    Thank you for bringing this matter to our attention. We take all customer feedback seriously and have thoroughly investigated your complaint. Based on our records, while you did contact Kelly Car Buyer, our notes indicate that we never provided a quote for your vehicle as it was determined to be incomplete. Our company has been in business for 17 years with a strong reputation built on professional customer service, and we have strict policies against the type of behavior you described. Our small family team consists of only myself, my mother, and my husband - we are the only representatives who speak with customers. We can assure you that none of us would ever use inappropriate language with a potential client. It appears there may have been confusion between our company and another car buying service you contacted. This unfortunately happens in our industry as customers often reach out to multiple companies in succession. We sincerely regret your negative experience and would be happy to discuss this matter further if you'd like clarity. Please feel free to contact me directly at ********************************************************   

    Respectfully,

    ********

    Kelly Car Buyer

    Customer Answer

    Date: 05/06/2025

     
    Complaint: 23207852

    I am rejecting this response because: 

    The man that I talked to told me I was full of shit! ******** responded that it was her husband. Very nasty man! I will never support this company because of the way he talked to me. He shouldnt be answering the phone and disrespecting customers when he doesnt know what I was offering. I attached the pic of the car. 
    Sincerely,
    ***** ********

Kelly Car Buyer, Inc. is BBB Accredited.

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