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Business Profile

General Contractor

EDP Construction
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roof payment made in Fall 2023, promised week prior to Thanksgiving 2023. No one contacted me to say it would not be done. Office was then closed for winter and did not respond to e-mails. Roof completed finally April 22, 2024. Crew damaged patio screen and glass door.Since then the owner Ector and ******* (daughter) **************** continually make promises and excuses as to replacing my door.I would not recommend them for roof replacement ever.

    Business Response

    Date: 05/31/2024

    Dear *********,

    I am sorry you feel that way. I have been trying to work with you and I am waiting for you to choose the two options I gave you for the patio door. 

    Please see attached some of the conversation with the Homeowner.

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EDP Construction replaced our roof and installed new gutters. I have been calling them for months to ask about the gutters not draining and flowing over the sides. The gutters are clean the service that cleaned the gutters said they are not level. The faulty installed gutters are causing damage to the roof and my paver patio also the sidewalk leading to the front door. I have left messages with no call back. I find this irresponsible and the insurance company is troubled to see the potential damage to the structure.

    Business Response

    Date: 06/15/2023

    ******,

    I am sorry to hear that. But I don't know where are you calling because I have not receive any call from you and also I don't have any messages from you as well, also I checked my email and I don't have any emails from you. I Also contacted the sales rep. and he does not have receive any call from and he does not have any messages as well. ******, your work was completed in 2021 it has been more than a year and as I said it before we don't have any missing calls, voice messages, or any emails. In regards to this matter. I will be more than happy to send someone to take a look the gutters, you can contact ** via email at ******************************** or by phone at ************ so we can coordinate to stop by a take a look your gutters.

    Customer Answer

    Date: 06/28/2023

    I reject the business had not contacted me within the time frame you gave me to reply.

    I have been in contact with them since.  The issue has been explained and I am waiting on them

    The matter has not concluded.  

    *******

    Business Response

    Date: 07/12/2023

    We went to her house and explain what was creating the problem and send her an email with her options. Please see attached copy of the email.

    Customer Answer

    Date: 07/13/2023

     
    Complaint: 20132289

    I am rejecting this response because:  The company EDP neither answered the inquiry as to WHY since they replaced my gutters when it rains I have waterfalls coming over the edge.  That was not the case with the old gutters.  Then they said they would get back to menever have.  

    I have absolutely nothing good to say about this company. 

    Sincerely,

    ******* Del *******

EDP Construction is BBB Accredited.

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