ComplaintsforChamberlain University

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I became a student on 5/2022 since that time I have paid ***** to date out of pocket and 4000 more planned on 2/22. I began a payment on 6/2023- 9/22/2023 where I would reach 80 credit hours and would quailfy for the in house Credit extension program that required the student and a co-signer to be declined by outside private student loans. Which I turned in 7/2023. On 9/22/2023 I called to set up a payment plan, check on a 2500 dollar scholarship check sent and to start my Credit extension. I spoke with a rep who applied my scholarship to my account set up a payment plan and sent me an email to confirm. A week later o get a withdrawal letter due to account balance. I call and inquire as o just set up a payment plan. I was informed that the person I spoke with on 9/22 was new and made a mistake so I now have to pay ***** per month vs 341 a month because my new balance is now on my account. I was not prepared to pay that amount as I just discussed and set up a plan that worked. I spoke with over 8 people that all told me different stories no aligning or helping my situation. So because of a employee mistake my account remained unpaid while they worked on a resolution as I was not registered and threatened to be kicked out. I finally spoke with someone to start the credit extension program in October and November who took all my info and stated it was in process. As it came closer to register for ******* I became worried as she stated I should take a month to complete. I sent a follow up email to get a reply your balance is ***** over the amount need to process your *** I call family and friends and pay 1000 as im collecting the remaining I call to and speak with a finance representative that the *** program and has been put on a permanent hold as December. Completely confused I contact the president who reaches out to the finance manager who informs me there that the *** ended oct- Nov, and I could not be grandfathered in. I want this honored.

  Business response

  03/01/2024

  March 1, 2024
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***********************
  Case #: 21318680
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 20, 2024, regarding ***********************.
  
  In July 2023,************** first inquired with Chamberlain regarding the Chamberlain Credit Extension Program (***).  At that time,she was advised to contact Chamberlain once she had uploaded the required documents. ************** called Chamberlain on October 24, 2023, to begin the process of applying for the **** which began with a checklist.  While ************** was completing her checklist,Chamberlain Student Finance leaders were reviewing the *** program requirements.  It was determined that students with a past due balance of more that $5,000 would not be eligible for a ***.  Based on the updated requirements,************** was required to set up a payment plan as she had a student account balance of over $5,000. On November 17, 2023, ************** was notified that due to her student account balance and the change in *** requirements, she would not be eligible for a *** until her balance was under $5,000.  At that time, ************** set up a payment plan, and she was informed of the balance that she would need to pay so she could register.
  
  At the beginning of December 2023, the *** program was again reviewed by Chamberlain Student Finance leaders.  It was decided that the *** program would be paused and unfortunately, any ***s that had approved were also paused. Chamberlains records show that there was no communication received from ************** between November 18, 2023, and February 7, 2024, when ************** contacted Chamberlain about the balance on her student account and how she could register.  The Chamberlain Student Finance Advisor explained that ************** would need to pay to get her student account balance under the $8,000 threshold and set up a four-month payment plan for the remaining balance.  At that time,************** stated that she would not have money to pay her balance until the next week and would make a payment plan then.
  
  On February 15,2024, ************** spoke with a Student Finance Manager, who again explained that the *** was no longer an option for any student.  ************** was set up on a payment plan so that she was allowed to register for the March 2024 session.
  
  Best Regards,
  
  Chamberlain University
  Student Affairs
  
  
  

  Customer response

  03/15/2024

   
  Complaint: 21318680
  
  I am rejecting this response because:

   

  Hello,

  
  

  
  

  I aimed to respond to the communication sent by Chamberlain student affairs, as I wish to address several remarks and missed details. The response indicates that my balance caused the rejection of the **** However, it fails to mention that on 9/22/2023 I sent any email to *** asking to set up a payment plan she initially quoted me for 971 x 4 months. I informed her that I received a scholarship that was dispersed in July would this affect my current balance she say yes and after checking my account she told me to call piedmont to verify it was sent. They confirmed and stated it had already been cashed. I called back and spoke with ******** who still had issued finding the check.  I followed up after no response on 10/4/2023 and spoke to ****** who was able to call ******* and they stated the check was in a lock box. ****** then applied my $2500 scholarship to my past due balance, which was then $*******, and arranged a payment plan for the remaining amount which total ****** x 4 months. The plan was to proceed with the *** application when the new balance of my account was due on 10/5. However, this plan was disrupted when the finance department decided to alter the agreement set up by ******. They moved my scholarship to November and December, resulting in my account being past due for $******* and a new balance for September of *******. I was not informed of this change until I received a notice on 10/18/2023, stating that my scholarship has been applied and I have of ******* which was profoundly shocking as my scholarship had already been place and I was on a payment plan as of 10/4/2023.

  Upon inquiry, I discovered that my payment plan was canceled, and the scholarship was redistributed because ******, despite confirming with corporate/*******, was deemed new and mistaken. However, the responsibility for my balance and the subsequent *** decline lies with the finance department. Despite continued efforts to resolve the issue, I received misleading information. ******** from finance transferred me to ******** to start the process for the *** on 10/24/2023.  No one tried to resolve my issue or explain to me why the ****** payment could not be honored, or at least honor the initial payment pay on 9/22 for ****** Nothing was offered for the mistake. 

  I sent an email 11/07/2023, having heard nothing about my ***, in this email she informed me that the *** was denied due to a payment plan and payment needed to be in place I emailed back injury how much need to be paid and the amount of the payment plan. I did not receive a reply so in 11/17/2023, I called to inquire what was needed for my *** and to register for ******* as I didnt want to miss my clinical placement. I was given the wrong information so, I then reached out to my president *********************** for assistance with the errors on my account and guidance on the next steps. She referred me to *************************************, who altered the policy numerous times during our conversation and failed to acknowledge the mistakes made by his staff on multiple occasions. Had the scholarship not been incorrectly applied and the payment plan maintained, I would have been able to make monthly payments on the current balance until the *** was processed. However, due to the finance department's error, my balance increased to *****, leading to the denial of the ****

  This situation jeopardizes my ability to register for my final two sessions, despite having a financial plan in place since registering for the program in May 2022. I had discussed and agreed to this plan, expecting to be able to apply for the *** in my senior year to cover the remaining balance. This opportunity was take away by a staff member mistake and nothing has been done to reconcile the issue it has cause me and the threat it plays on me being able to continue and graduate 8/1/2024. I have always paid my balance and adhered to my payment plans I feel chamberlain at this point should honor a payment plan that extends through July to help me be able to make manageable payment and the ability to register for the remaining 2 session with out any penalty. I have currently paid 1000 on 12/17/2023, and a total of 6500 in Jan and Feb 2024. I have used all of my resources and now I just want my school to support me in this matter and not make me pay for the mistake, miscommunication and poor response time of the finance team. 

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This school fails to provide me the financial aid grant ***** when the VA has guaranteed my tuition be paid in full for my own benefit.

  Business response

  03/01/2024

  March 1, 2024
  
  BBB of ******* & ******** ********
  **********************************************************************
  
  Re: ********************
  Case #: 21306593
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), I am responding to your request dated February 20, 2024, regarding ********************.
  
  **************** began her enrollment at Chamberlain in the September 2023 session. She has also completed enrollment in the November 2023 and January 2024 sessions. She is currently registered for the March 2024 session, which begins on March 4, 2024.
  
  **************** utilizes VA Chapter 31 benefits, along with the Federal Pell ***** and Federal *******************.  Below is a chart of the payments that have been made with the above aid:
  
  Session Date Posted Payment Amount
  September 2023 September 18, 2023 Federal Pell ***** $1,387.00
  September 2023 October 17, 2023 VA Chapter 31 $3,173.93
  September 2023 November 9, 2023 VA Chapter 31 $154.39
  November 2023 November 6, 2023 Federal Pell ***** $1,386.00
  November 2023 January 22, 2024 VA Chapter 31 $4,964.83
  January 2024 January 16, 2024 Federal Pell ***** $1,849.00
  January 2024 February 2, 2024 Federal ******************* $250.00
  January 2024 February 20, 2024 Federal Pell ***** (-$924.00)
  January 2024 February 21, 2024 Federal Pell ***** $924.00
  
  
  **************** has a student account balance of $260.00, which stems from the following:
  
  $60 Proficiency Test Fees PSYC110 and PSYC290 August 24, 2023
  $200 Fingerprint and Drug Background Fees July 28, 2023
  
  All funds that **************** was eligible to receive have been received and applied to her student account.
  
  
  Best Regards,
  
  Chamberlain University
  Student Affairs

  Customer response

  03/01/2024

   
  Complaint: 21306593
  
  I am rejecting this response because: not all funds has been applied. You hold on to the free money until VA pays and they pay 100% which you should not even keep not one cent of my Pell ***** or free money.
  
  Sincerely,
  
  ********************

  Business response

  03/12/2024

  March 12, 2024
  
  BBB of ******* & ******** ********
  **********************************************************************
  
  Re: ********************
  Case #: 21306593
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), I am responding to your request dated March 1, 2024, regarding ********************.
  
  As previously stated in the response from March 1, 2024, all funds that are available to *************** for the January 2024 session have been applied to her student account.  This includes her VA benefits payment of $5,384.66.  Upon the VA benefits payment being applied to her student account, she received a credit balance of $2,099 on February 19, 2024.
  
  As of March 12,2024, a Federal Pell ***** ($1,848.00) and a Federal ******************* (******) have been awarded to **************** for the March 2024 session.  However, after these grants were applied to her student account, she has an account balance of $2,011.83.  The balance stems from tuition, fees, books and the prior charges from Proficiency Test Fees and Fingerprint and Drug Background Fees.
  
  Once a credit is created on Ms. ******* student account, a credit can be issued to her. However,at this time she has a student account balance of $2,011.83.
  
  Best Regards,
  
  Chamberlain University
  Student Affairs

  Customer response

  03/12/2024

   
  Complaint: 21306593
  
  I am rejecting this response because: Chamberlain doesnt send the Va counselor the invoice on time so that I dont have a remaining balance. As the counselor stated that he will pay if they will just send the invoice in on time. He stated that I should never have a balance if they send the invoice.

  Sincerely,
  
  ********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was never contacted by the school and I am making payments of ***** thats all I can afford and whenever I try to contact the school no one answers or returns my calls. I never attended the school so I dont understand why I am getting this bill. And if I am making small payments on it why is it still being sent to collections.

  Business response

  02/12/2024

  February 12,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 8, ****, regarding **************************
  
  *************** registered to begin courses in the September 2023 session, which began on September 4, 2023.  On September 1,2023, **************** contacted Chamberlain, stating she would not be able to attend, and requested that her September 2023 courses be dropped.  Because **************** dropped her courses prior to the start of the September 2023 session, the tuition and related fees were reversed to zero.  However, students in Ms. ******* degree program must obtain a background check, fingerprint screen,and drug screen (***) prior to their enrollment.  The *** is a non-refundable $200 fee for campus-based students. Once a student initiates the ***, the $200 fee cannot be refunded.  **************** had initiated the *** and, therefore, is responsible for the $200 fee associated with it. Further information regarding the *** fee is outlined in Ms. ******* signed Enrollment Agreement and signed ***-related Enrollment Agreement Addendum.
  
  Students are required to purchase textbooks, electronic versions of textbooks (eBooks),lessons and/or supplies, based on the course requirement.  Books and supplies are subject to the return policy established by the vendor.  The books and supplies charges of $60.33, $32.46, and ***** from August 31, 2023, are the responsibility of ****************, as she did not return the materials to the vendor.
  
  Below is a timeline of attempted contact from the Chamberlain ********************** with **************** regarding the $335.66 balance on her student account:
  
  10/20/23 ******* Collections Letter sent to address on file
  10/24/23 Call attempt No answer
  11/7/23 Inbound call from student. Verified date of birth and address.  The student stated she would call back once she could make a payment plan.
  11/17/23 ******* Collections letter sent
  12/15/23 - ******* Collections letter sent
  1/3/24 Payment Made $10
  1/12/24 Payment Made $10
  1/30/24 - Payment Made $10
  1/25/24 ******* Collections letter sent
  2/9/24 Selected Self-********************; Payments Made - $75 and $14.09
  3/9/24 Scheduled payment for $75
  
  **************** is responsible for the student account balance and has selected a payment plan to continue making payments until the full balance has been paid.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

  Customer response

  02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  02/12/2024

   
  Complaint: 21266097
  
  I am rejecting this response because:
  Its funny that whenever I call to ask questions about what the charges were for no one never gave me a answer but when I contacted you guys they said what ever charge was for and when I called they never answered. 
  

  
  

  
  Sincerely,
  
  *************************

  Business response

  02/13/2024

  February 13,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 12, ****, regarding **************************
  
  Chamberlain has no record of speaking to **************** after she requested to drop from Chamberlain on September 1, 2023, until November 7, 2023, when she contacted the Chamberlain **********************.  Additionally,no emails, voicemails, or requests to be contacted at a specific time were received from ***************** 
  
  Please refer to the timeline of attempted contact from the Chamberlain ********************** with **************** regarding the $335.66 balance on her student account in the February 12, ****, response.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The majority of Chamberlain's programs are virtual, yet not one is available to respond virtually. There are no direct emails to people, everything is a generic mailbox/vm and you are lucky to get a response. I have currently been emailing 2 weeks to get information from them that I need to sit for the boards. Its crickets...no response via email. I've been on hold for hours and have yet to receive a response. It is incredibly frustrating. They hold all the power and students are at their mercy, I am unable to sit for my boards until they send the appropriate information. I paid thousands of dollars for this program, graduated, but it is worthless if I cannot sit for boards.

  Business response

  02/02/2024

  February 2,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *******************
  Case #: 21215602
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 29, ****, regarding former Chamberlain student ********************
  
  *********** requested a validation form to be completed for a second time with ********* Services, as the third-party agency had changed their form and declared the original outdated despite being sent in 2023.  ************ submitted the new form to be completed, and she spoke with an Academic Support Advisor (***) on January 29, ****.  The *** explained that the ********* Services team would complete the form and send it within 3-5 business days.
  
  On February 1, ****, ********* Services emailed the completed form to the third party, with a copy sent to ************.
  
  Best Regards,
  
  Chamberlain University Student Affairs

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They charged me for months after I dropped out. Then refused to answer my calls, they either hung up on me or got hostile. Because of this delayment they sent this fraudulent bill to collections where it will affect my credit score.

  Business response

  01/30/2024

  January 30,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 20, ****, regarding former Chamberlain student **************************
  
  ******************* was enrolled in the September 2022 session, which began on August 29,2022.  He was administratively withdrawn from his courses on October 3, 2022, due to non-participation in 14 consecutive calendar days.  He was notified on the following dates regarding the lack of participation in his courses: September 7, 2022, September 26, 2022, September 28, 2022, and October 3, 2022.
  
  His last date of attendance was during week 6 of the September 2022 session.  According to the Chamberlain Tuition Refund Policy, outlined in the Student Handbook, he was not eligible to receive a tuition refund and would be responsible for the $4377.67 balance on his student account.  He was notified on October 3, 2022, by email that due to the withdrawal, he may have financial ramifications and that he would need to speak to a Student Finance Advisor for further information.
  
  On the following dates, the Chamberlain ********************** attempted to contact ******************** regarding his student account balance. 
  
  December 16, 2022 ******* letter sent to address on file
  January 17, 2023 A Chamberlain representative spoke with ********************, who stated that he needed to speak to someone regarding his account balance.
  January 20, 2023 ******* letter sent to address on file
  January 26, 2023 An Academic Support Advisor spoke to ********************, who said he would not return. He was advised to speak to Student Finance regarding his balance.
  January 31, 2023 Outbound call made to ********************, left voicemail
  February 17, 2023 ******* letter sent to address on file
  February 24, 2023 Outbound call made to ********************, left voicemail
  March 16, 2023 Pre-Final Demand letter sent to address on file
  March 30, 2023 Final Demand letter sent to address on file
  April 5, 2023 - A Chamberlain representative spoke with ********************, who stated that he needed to speak to someone regarding his account balance.
  April 28, 2023 Mr. ********* account was transferred to a third-party collection agency.
  
  Mr.********* student account balance is currently with **************************** Inc.  He may contact them at ************ or ********************************** for information regarding the balance on his account.
  
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

  Customer response

  01/30/2024

   
  Complaint: 21168132
  
  I am rejecting this response because: You are falsely stating that I attended on a date that I did not attend. According to ***** law I shouldve been dropped from the course long before you claimed I was still attending. As for the $4000 tuition owed you still charged me $6000. And to top it off your employees have hung up on me when I tried to solve this issue on multiple dates.
  
  Sincerely,
  
  *************************

  Business response

  01/31/2024

  January 31,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to Mr. ********* response from January 31, ****.
  
  ******************* was enrolled in the September 2022 session.  At no time did ******************** request to withdraw or drop from the three courses he was enrolled in during the September 2022 session.  The withdrawal process and Chamberlain Tuition Refund Policy are fully outlined in the Chamberlain Student Handbook and in Mr. ********* signed Enrollment Agreement. 
  
  He was notified on multiple occasions that he may be administratively withdrawn from Chamberlain if he did not participate in his courses.  As stated in the previous response, he was notified on October 3, 2022, that he had been administratively withdrawn.  He is responsible for the balance on his student account.  After multiple attempts by Chamberlain to speak to ******************** regarding the balance on his student account, his account was transferred to **************************** Inc.  He may contact them at ************ or ********************************** for information regarding the balance on his account.
  
  In regard to ************************ allegation that Chamberlain's colleagues hung up on me when I tried to resolve this issue on multiple dates, there is no record that this occurred. Recorded contact with ******************** shows that Chamberlain colleagues spoke to ******************** regarding the November 2022 session, which he was dropped from, and the hold on his student account due to an unpaid balance.  If ******************** has exact dates to show that colleagues did hang up on him, Chamberlain will review further.

  The attached document has additional documentation to support this response. 
  
  
  Best Regards,
  
  ****************************
  Chamberlain University
  Student Affairs
  
  

  
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to appeal my dismissal from Chamberlain University FNP post graduatecertification program. I entered the postgraduate program in January 2023. I failed **** 509 in Sept. 2023 (after a multitude of emails back and forth with my professor related to my acute medical conditions and family tragedy). I was never told I would not be able to increase my GPA regardless of how well I did in the repeat course, enough to get a 3.0. It pains me to post and contact regulatory agencies and federal agencies, but at this point, I am lost, stressed, depressed, and fatigued from the disinformation and misinformation. This is purely a matter of lack of communication and poor consumer service. Very fixable. I have also received an email that I have not logged clinical hours in over a month when, in all actuality, I logged every day up until 12/20. Have emails and screen shots. I also received a notification from ************** that I would need to take an incomplete since I only had 114 hours. This was not accurate, and I screenshot her the email and clinical log from metrics that showed I had 127 hours as of before the deadline. Not to mention, we lost an entire week of class/clinical due to a holiday vacation. That created stress and chaos for the whole cohort. I received a call from vvvvvxxxxx on a Saturday in September to discuss this. She was accommodating, and she was not even working but decided to reach out and help me navigate the situation. She told me if I retake the class **** 509) and successfully pass, it will remove the ** and I will be all set. Unachievable goal. Dismissed without warning. Grades three B's and two C's.Explemary reviews from physician/preceptor and professor. The entire cohort has reported a negative experience.25 years in healthcare three degrees, and a doctorate to be dismissed by an online certification program with hundreds of neg. reviews.

  Business response

  01/09/2024

  January 9, ****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *******************
  Case #: 21103594
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 7, ****, regarding Chamberlain student ********************
  
  On December 28, 2023, ************** was notified that she had not met Chamberlains established standards of academic progress. Specifically, ************** did not meet the minimum cumulative grade point average after the November ************************************************************************* a prior semester. The notification also explained that the student may appeal the action by submitting an Appeal for Reinstatement form, which is available through their academic support advisor.  Chamberlains standards of academic progress and the Appeal for Reinstatement Policy are both fully outlined in the Chamberlain Student Handbook, which is available to all students.
  
  On January 3, ****, ************** was sent an Appeal for Reinstatement Form to complete. ************** completed the form on January 3, ****.  On January 5, ****, ************** contacted Chamberlain by phone and stated that she had submitted cases to the board of education and other state board regulatory bodies because she had difficulties with Chamberlain.  She also indicated in another phone call that she would follow up with her attorney.  All of this was communicated prior to her Appeal for Reinstatement being reviewed. 
  
  On January 5, ****, an Academic Support Advisor (ASA) emailed ************** that the **** would review her Appeal for Reinstatement outside of the **************** and their timeline.  This is an exception to the policy.  She was notified that she would receive the appeal decision the following week.
  
  On January 8, ****, an ASA spoke to ************** by phone and explained that her appeal was approved.  She was also advised that she would need a **** semester GPA (B+ average over Jan 2023 and March 2023 sessions) or that earning two As would raise her cumulative GPA above **** after the March 2023 session. If she can earn a **** semester GPA,she will have two additional sessions to raise her cumulative GPA above ****.   If the cumulative GPA remains below **** at that time, ************** faces dismissal again.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am a student at Chamberlain University, in their MSN-FNP specialty track. I have been dropped from my course NR511 on Wednesday, January 3rd, ****. "due to one or more outstanding items not yet completed for your practicum application; you will be dropped from your upcoming practicum course." The outstanding item is not due to my incompetence or inability to meet the guidelines set by Chamberlain University. It is due to the Chamberlain ELC/legal team needing to work with my clinical site (for which both the site and preceptor have been approved). I have found my preceptor independently and worked out a schedule between working full-time, precepting, and being a full-time mother and wife. Everything has been approved except for the signing of the contract. The agreement between Chamberlain and their students is for students to submit everything in time to ensure enough time for Chamberlain ELC to deal with the formalities required for students to precept. I submitted my practicum requirements long before the 120 days and fulfilled my compliance expectations. I have called weekly for an update on my practicum status, with no updates, except blame placed on my clinical site. Per my clinical site, it has been stated that Chamberlain has not signed the contract set by my site. Of course, none of this has been communicated until after I have been dropped from the course. I need this issue resolved because being forced to sit out for a session is not an option, especially since I have fulfilled all requirements. The extension of registration up till Jan 13th is laughable. The expectation for students to complete an eight-week course in 7 weeks due to Chamberlain's inability to ensure students start courses on time is unacceptable. I am requesting that this concern be addressed as I have done everything asked of me.

  Business response

  01/10/2024

  January 10,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *********************
  Case #: 21102015
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 7, ****, regarding Chamberlain student **********************
  
  On November 15, 2023, ************** was conditionally registered for NR511 for the January **** session.  She was notified regarding the registration by email, which explained the following,
  
  Although your registration is complete, this registration is conditional because you may have outstanding items still needed on your practicum application. All outstanding must be processed and approved to maintain your enrollment statusAll outstanding items must be processed and approved by 1/3/**** before the January **** session begins to maintain enrollment in the above course. If the required outstanding items are not processed and approved by the deadline, students will be dropped from their previously planned course schedule. Conditionally registered students cannot attend the practicum site until all required documentation on the application is complete. An experiential learning coordinator will contact students who are cleared to attend the practicum site.
  
  ************* was provided updates throughout the month of December 2023 regarding the status of her practicum application.  The updates included notification that the contract agreement had not been received from the parent company of her practicum site. On January 3, ****, ************** was notified that the contract was now with the Chamberlain legal department for review. On January 8, ****, it was confirmed that ************** was registered for the January **** session. An Academic Support Advisor sent her an email confirming the registration on the same day.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs

  Customer response

  01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Prior to enrolling at the university, I received information that the post-9/11 ** bill would provide complete coverage for my tuition. The ********* campus, they added, is a yellow ribbon institution. One year after placing my confidence in them, I received a bill for $3,300. Thebest response when I contacted the school in an attempt to resolve the matter was that we were unable to be of assistance. A fractured ankle and busted shoulder sacrifice for the ** bill, and here I just got scammed.

  Business response

  01/08/2024

  January 8, 2024
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***************
  Case #: 21067429
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 28, 2023, regarding Chamberlain student ****************
  
  ********* completed the following sessions while enrolled at Chamberlain: September 2022, November 2022, January 2023, March 2023, May 2023, and July 2023.  He was eligible to receive 100% of his Chapter 33 Post-9/11 ** Bill benefits to pay towards his tuition and fees. ********* received his Chapter 33 benefits for September 2022, November 2022, January 2023, March 2023, and July 2023 sessions.
  
  ********* completed CHEM120 in the May 2023 session at Chamberlain.  A transcript evaluation was completed, showing that ********** completed CHEM120 at ******* University (CHEM202); however, an official transcript from ******* University had not been received at Chamberlain. The VA will not provide the ** Bill to a student if they are taking a course for the second time unless the student failed the course on their first attempt.  Because there was no official transcript from ******* University, Chamberlain could not certify *********** Chapter 33 benefits for the May 2023 session.  On October 6, 2023, a Student Finance Advisor emailed ********** and explained that the VA will not pay for a second attempt at a course, unless he failed it.  He was asked to provide his official transcripts from ******* University.  As of the date of this letter, Chamberlain has not received an official transcript from ******* University for ********** 
  
  An official transcript from ******* University is necessary for Chamberlain to review and determine if ********** failed CHEM120 at ******* University or if he earned a passing grade.  A failing grade would mean that he would be recertified with the VA for payment of the course.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am in the ****Online program and the student finance office has been horrible about issuing my refund check! I filled out a form on the phone and the advisor confirmed it was correct and now over a week later it was apparently incorrect. I've been told so many things that weren't correct so I have to call back and speak to others to get the right information. It's the end of the semester and I still have NO refund. There should not be a 14 day waiting period for literally every single action the school takes. This is ridiculous and I am about to contact an attorney. I can't even call and speak with management, it's another "waiting period" to which they don't even call you.

  Business response

  01/03/2024

  January 3, ****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21008073
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 15, 2023, regarding Chamberlain student **************************
  
  *************** mother applied for a Federal Direct Parent PLUS loan to be disbursed to **************** student account upon approval of the loan.  The Parent PLUS loan was approved, and it was applied to Mr. ****** student account on November 16, 2023, in the amount of $7,571.00. 
  
  The Parent Plus loan created a credit balance of $5,310.00.  On November 16, 2023, the entire credit balance of $5,310.00 was sent via check to the address on file for **************** mother in **********, **.  Per Federal regulations, excess funds from a Federal Direct Parent PLUS loan must be paid to the borrower/parent; in this case, **************** mother would receive the excess credit balance from the Parent PLUS loan.
  
  On November 30, 2023, ************** contacted Chamberlain and explained that his mother had moved from the address on file before the Parent PLUS loan credit was mailed to her.  On December 1, 2023,a Student Finance Advisor (***) explained to ************** that the credit was mailed to his mother, at her address on file. He was instructed to have his mother update her address on the Master Promissory Note, connected to the Parent PLUS loan.  Additionally, a Stop Payment Form would need to be completed by **************** mother after 14 business days. 
  
  On December 14, 2023, ************** sent a Stop Payment Form, signed by him.  He was notified again that the Stop Payment Form would need to be completed and signed by his mother.  Later, on December 14, 2023, ************** called to confirm that the updated Stop Payment Form had been received.  The *** confirmed that the document had been received. The *** also reiterated that a paper check would be sent by mail to **************** mother, per her address on file. She also stated that the date of delivery of the refund would depend on the USPS.
  
  On December 27, 2023, ************** contacted Chamberlain regarding the credit balance payment. A review of his account found that due to the completion of a Stop Payment Form, the funds were put back into his student account before being re-released.Because ************** had a current account balance, the excess credit was applied and re-released. ************** had a balance of $5,005.00, so the refund was applied,and he was sent the remaining $5 left from the voided credit. ************** was advised that he would get the full $10,854.00 credit refunded once his additional financial aid posts during weeks 2-5 of the session.
  
  ************* then requested for the application of the funds to his account to be reversed.  On January 2, ****, an *** explained to ************** that his mother must send a handwritten note requesting the credit because the funds were from a Federal Direct Parent PLUS loan. 
  
  Because the loan in question is a Federal Direct Parent PLUS loan, any excess credit must be sent directly to the parent who borrowed the loan, there are no other exceptions to this.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 19th I submitted an assignment. On Nov 20th, the assignment was rejected due to not meeting the 15-minute minimum requirement. I remediated the assignment an additional 4 times until it fit the grading requirements. The remediation required 1 hour and 6 minutes of my time in addition to the first two attempts. While completing the assignment, I monitored my watch and submitted it after 15 minutes. On Nov 27th, 2023, I received a failing grade. The grade was assigned because the total time I spent on the assignment was short 46 seconds. The website that the assignment was completed on does not have a timer. The only way to confirm the timing is to analyze the screen prompt after assignment completion, which I have provided in the file, CJSim_Redone. On Nov 30th I filed a grade appeal, ensuring I met the 3-day requirement. On Dec 11th, 2023, twelve days later, I received the final decision related to my grade which was ruled as declined for re-grading. It has been extremely difficult to find a party willing to settle this dispute. I have contacted the professor involved in this case, the academic advising office, and several deans to no avail. I believe that these parties have not fully reviewed my case. This is evident because the professor failed to provide the most updated screenshot of my assignment and used false information to quickly dismiss this case (see page 9 of the *** document). This assignment is the only one that has a minimum timing requirement, and it is only 3 questions. *******-math quizzes are ***** questions, and we are allotted 1 minute and 30 seconds for each question. This arbitrary requirement has resulted in my grade dropping a whopping 10% overall. Over a 46 second discrepancy, I am at risk of having to retake this course. I have exhausted all options with Chamberlain University. Because of the financial setback that retaking the course will put me into, I have taken my complaint to the Better Business Bureau.

  Business response

  12/21/2023

  December 20,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *******************
  Case #: 20999339
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 14, 2023, regarding Chamberlain student ********************
  
  *********** was enrolled in NR228 for the November 2023 session.  In this course, students are required to complete a Week 3 CJSim Reflection Assignment. Students must meet two criteria for each CJSim interaction that they complete: score at least 85% AND spend at least 15 minutes on each interaction.   Additionally,students must submit a screenshot of the completed CJSim in the assignment dropbox.  The screenshot needs to include the student's name, CJSim case title, date/time completion, grade received on the CJSim, and total time spent in the CJSim. A screenshot of the example above to submit was included with the CJSim Reflection Guidelines and Grading Rubric that all students in NR228, including ************, had access to.
  
  *********** attempted the CJSim multiple times and at no time met both the 85% minimum score and spent at least 15 minutes on the interaction. Specifically, his last attempt did not meet the 15-minute interaction minimum, and as a result, he did not earn a passing grade on the assignment. 
  
  *********** submitted a Request for Review of a Grade on November 30, 2023, regarding the Week 3 CJSim Reflection Assignment. The findings of the grade review stated that the screenshots that ************ submitted show a minimum score of 85% AND the 15-minute minimum interaction time.  *********** was advised that if he felt that he met both requirements by the assignment due date, he needed to email the CJSim vendor, ***********, and have the results sent to him.  It was also explained that he needed to review the student training and obtain the correct screenshot before he left the simulation.
  
  At this time, ************ has not provided the updated screenshot and his grade will stand.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs
  
  
  

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