Reviews
This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 413 Customer Reviews
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Review fromJohn C
Date: 11/29/2025
1 starMy girlfriend spent over $1,700 in the Ulta store in Surprise, AZ on 11/19/25. One of the boxes she purchased had items missing, so she brought that box back on 11/20/25 for replacement. Long story short: They accused her of theft without valid cause, kicked her out of the store, alone, into the parking lot after dark, without immediate transportation. Fortunately, I was close by. I called Ulta corporate that night and asked for a follow-up. Its 11/28/25 and Ive yet to hear back
ULTA Beauty
Date: 12/01/2025
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We'd like to connect and discuss this further with you, and we will be reaching out via email. Thank you.?Review fromSkilar D
Date: 11/28/2025
5 starsThey replaced everything that I ordered and this order is from October 22nd they replaced everything for the most part that I ordered and they also gave me a gift card which is amazing I didn't ask for any of that I just asked for a replacement self ****** and they went above and beyond and I appreciate that so much because it's really hard to find a company that caresULTA Beauty
Date: 11/30/2025
Thank you for sharing your experience, Skilar. We love hearing this, and we're glad we could make things right!Review fromJoAnna M
Date: 11/27/2025
1 starUlta sent me a package. They said they sent all of my items in one box but I only received two. They reship the rest of my items and I never get them. I escalated the situation and contacted Ontrac - nothing could be found. I live by homeless camps and I also never seen the box on my ring camera. So twice I didnt get my items and now I cant get a refund when I spent over 100$ULTA Beauty
Date: 11/29/2025
Hi ******, we understand how upsetting this must be, and we'd like to look into your order further. We appreciate your honest feedback, and we will follow up with you via email. Thank you.Review fromKatrina T
Date: 11/24/2025
1 starUsually I have great experiences with Ulta but this recent situation upset me. I had $148.50 in Ulta rewards points. Tried to place a buy online, pick up in store order in the app and also attached my ****** debit card to cover the rest. Clicked place order but it didnt seem to finalize because I never received the confirmation page and my items were back in my cart. Card was charged and all the points I had are gone and theres absolutely no order info or proof of order other than the charge on my ****** account. To top it off, Im told that I cant get it resolved for over 3 weeks. This is absolutely ridiculous and according to others, a common issue I hadnt known about until it happened to me. This should either be fixed or a mass message to every member so we at least are aware to proceed with caution. I spend my hard earned money only to be faced with this? Absolutely not.ULTA Beauty
Date: 11/28/2025
Hi *******, thank you for reaching out to us with your concerns regarding your recent order attempt that did not process. We understand this would be inconvenient and we'll be following up with you via email shortly. We look forward to providing a better online ordering experience for you in the future.Review fromOmara Q
Date: 11/24/2025
1 starOrdered my daughter a perfume for her birthday. We never received it, I reached out via phone and email. No resolution that was 11/4/25. They continue to give me the run around and I wish I would have read reviews before purchasing from them. They are scammers and not honest. Not good business at all I would not recommendULTA Beauty
Date: 11/27/2025
Hi, *****! We're sorry to hear this was your order experience as we understand how important it is to receive your items. Our team has reached out via email with details about the delivery being successful. Therefore, we are unable to process a reshipment or refund at this time. Please know we appreciate your feedback as it allows us to improve our processes going forward. Thank you!Review fromMiranda F
Date: 11/24/2025
1 starI worked at this store for approximately two weeks before resigning due to overscheduling (I already work a full-time job & provided my limited availability), lack of management support, & an overall unwelcoming environment. To date, I have not received any compensation for the hours I worked. The ** assured me I would receive a live ********* am still waiting for it to come through. Also, my banking information was never collected, nor was the pay process explained, which raises concerns that my payroll was never properly set up. I do not believe Ulta has the proper information to even pay me, which is completely unacceptable. The worse part of the whole situation is I was very excited to work with makeup & the pubic again. I was very disappointed with my experience working at this store. Women of color would come in looking for shade matches & most associates were not helpful, or comforting. One associate made a guest feel so bad about her skin, she left noticeably upset. This was just one of the instances that was a deciding factor for me to part ways. Management is non-existent and the store is a disaster. The staff was un-friendly and unwelcoming as well.ULTA Beauty
Date: 11/26/2025
Hi *******. We appreciate your bringing this to our attention. We will be following up with you via email to have this issue resolved. Have a great rest of the day.?Review fromLatrese J
Date: 11/21/2025
1 starDisgusting overseas customer service I'll never spend a dollar here againULTA Beauty
Date: 11/23/2025
Were really sorry to hear this was your experience, *******. We can see how upsetting it must feel, and we dont want you to walk away feeling this frustrated. Wed like the chance to make things right and understand what happened. Well follow up with you by email so we can look into this further and support you directly.Review fromJodi C
Date: 11/20/2025
1 starThe employee would not accept my coupon and was totally disrespectful with that said she was a nun so more shocking at the way I was treated.ULTA Beauty
Date: 11/23/2025
Thank you for sharing your experience, ****. The satisfaction of our guests is a top priority for us, and we will continue to make improvements to our services based on your feedback.?Review fromMaria M
Date: 11/17/2025
1 starI have a gift card that I got for my birthday and I guess the gift card only has a six digit pin when its supposed to be eight I called Ulta. Theyve been giving me the runaround for almost a week already. Theyve said that I should be receiving a new gift card within 24 to 48 hours but theyve been giving me the runaround and I have not received any gift card replacement.ULTA Beauty
Date: 11/19/2025
Hi *****. We understand how frustrating it must be to find missing digits in your gift card PIN, and were sorry youre dealing with that. Well follow up with you by email to help get this sorted out. We hope the rest of your day goes smoothly.Review fromJonelle H
Date: 11/17/2025
1 starI purchased a flat iron September 17 I reviewed there policy and it states you can exchange within 60 days but I could not at the store very misleading policyULTA Beauty
Date: 11/19/2025
Thank you for sharing your experience with us, *******! Any guest can return or exchange any item they are not satisfied with, provided it is returned or exchanged within 30 days of the original purchase date for a refund to the original form of payment, subject to our refund restrictions outlined in our policy. Please note that returns made ***** days after the original purchase date are eligible for a merchandise credit, and all returns must include all original components. To receive a full refund, the guest must bring the unwanted item, the original receipt or proof of purchase, and the original form of payment. To read more about our return policy, click here: ?****************************************************************. We hope your next shopping experience is much better.
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