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Business Profile

Pet Services

Figo Pet Insurance, LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

1

Average of 28 Customer Reviews

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Review Details

  • Ronald L

    Date: 01/19/2024

    Original policy was issued 12/20/2022 and automatically renewed on 12/20/2023.My dog had tooth extraction on 12/20/2023. Claim denied on 1/9/**** based on tooth extraction was within waiting period.However, waiting period only applies to original policy not renewal policies, Policy definitions #** and Benefits section #5.Appeal promptly on 1/10/****. Received only computer generated receipt stating I would be contacted. As of 1/18/****, no response and no status indication in Pet Cloud.Called customer number simply to make sure the Appeal had been received. Customer support wanted all my credit card info including 16 digit number and date of expiration - THIS WAS NOT A BILLING ISSUE AND THIS WAS NOT THE ACCOUNTS DEPARTMENT. FIGO automatically bills my credit card every month with no issues.I declined giving such personal credit card identification to some customer support person who had absolutely no need for it simply to find out if my Appeal had been docketed.Date of experience: January 18, ****

  • Lori H

    Date: 01/04/2024

    There is a lot of vague language within the policy that will allow them to deny most claims. Its not worth the money and I would agree that it is a scam. Learn from my mistake and just dont do it. Save money monthly to take care of your pets and dont waste your time or money with this nonsense.

  • loretta w

    Date: 12/12/2023

    Figo pet insurance false marketed their company, I paid $64.63 in Nov. and $49.63 in Dec. for nothing, filed a claim thru my vet and did not hear from Figo, called finally again today after a week and was told after canelling I would be issued $39.43 after receiving nothing from this company, I would not recommend this insurance for anyone looking for pet insurance!!!!!!

  • Neil E

    Date: 10/11/2023

    The absolute worst scam. Never had one accepted claim!! My dog got sick twice and the policy disregarded both claims , and lately , she was attacked by another dog and also got that claim rejected ! Thanks but no thanks!

  • Douglas A

    Date: 09/21/2023

    The worst experience I ever had. Do not waste your money with these thieves. They are nice when you are signing up and will change completely as soon as you filled a claim. They will make you wait forever on the phone sometimes even hang up on your face and will NOT pay you a ***** back. Look up for the reviews on this garbage company. Stay away from this dishonest, liars and professional schemers. I do not understand why BBB do not let the customers leave a negative or even a zero star, otherwise I would have. Do NOT make business with Figo pet insurance they are not worth your stress.

  • Sonia C

    Date: 03/23/2023

    I have 3 pets included with this insurance. I had 9 claims for my 2 pets wherein all were denied. One of my pets just had a vet visit due to an ear infection and I tried claiming again for $245. Now, the insurance said it was approved but since I had a $250 deductible, I wouldn't be reimbursed. A follow-up was then needed and I paid $129. Again I filed for a claim. It was approved since it was the same illness, BUT only $ **** was reimbursed. I was so mad. This insurance company is only good in getting your money but when it comes to claims, they look at all the loopholes they can find for you not to get reimbursed. The only reason why this company exist is for them to make money and not help pet owners on expenses. If I can give 0 starts, I would!!!! Do not be scammed!!!!

  • Mary Q

    Date: 09/17/2022

    My dog ***** had ****** cough when we adopted him. He saw the vet 5 times for treatment. During that time the vet made notes on observations unrelated to the treatment. When ***** had surgery for a French bulldog hereditary issue the company said pre existing. The insurance is useless unless your pet is involved in an accident and even then given their track record they would probably try to find a way to reject the claim. Dont insure your pet with them

  • Lisa R

    Date: 08/17/2022

    Id give no stars if I could. They pay for nothing and require all medical notes etc from the vet even tho other companies dont. Didnt seem to care I was unhappy would never recommend them

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