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Business Profile

Pet Services

Figo Pet Insurance, LLC
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BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

1

Average of 28 Customer Reviews

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Review Details

  • susan o

    Date: 06/25/2024

    susan o

    Date: 06/25/2024

    Figo pet insurance (underwritten by Independent American Insurance Company, a Delaware Insurance ****************************** **************************************) We were convinced by their sales team, to purchase full insurance 2 policies. One for regular annual exams and vaccines and one for surgical procedures their 'Preferred Policy". We have been paying $298.19 MONTHLY, on time since January 2022 . Annual Coverage is $10,000.Thus far we have been reimbursed a mere $135.00. There is always a reason they cannot pay more than a third of the bill for the separate Wellness Policy. We literally now have 23 pdf insurance plan documents explaining the insurance. We have been sent 11 emails with VCA documents beginning on May 8 through June 25th. The customer service person changes almost every email stating they have not received the adobe pdf documents with the SOAP notes, which have been repeatedly sent. The lag time is absurd and out dog is worse. This is inhumane. Period.

    Figo Pet Insurance, LLC

    Date: 06/28/2024

    Hi *****, we are so sorry to hear this. We understand that you've been in touch with our customer service team, but wed love to speak further and get more information. We are here to answer any questions you may have about your policy or any specific claims. Please reach out to us via email at ********************************** or call us at ************** so we can discuss your account and any additional questions you may have in greater detail.

  • Lisa B

    Date: 05/24/2024

    Lisa B

    Date: 05/24/2024

    I would give less than one star if I could. This company is totally deceptive and never told me exams w ere not included in the policy. ****** took my money and then didn't. Over anything. On top of that they had an infant answering the phone robfieks quwariona. She had no power to make any changes or do anything to help the situation.

    Figo Pet Insurance, LLC

    Date: 05/29/2024

    Hi ****, we are so sorry to hear about this. Wed love to speak further and get more information and answer any questions you may have about your policy or any specific claims. We understand that you have talked to our customer service team. Please reach out to us via email ************************************ or at ************** so we can discuss your account and any additional questions you may have in greater detail.

  • Meg T

    Date: 05/09/2024

    Meg T

    Date: 05/09/2024

    This company is horrible, deceptive, and non-responsive. It takes forever to hear from their team, and sometimes they dont answer at all. (Dont even bother trying to text their text line, Ive never gotten a reply there.) They do not actually want to help you, and instead will do everything they can to tell you that whatever youre filing for is a pre-existing condition. They tried to tell me my dog had a condition that he literally was never diagnosed with and when I asked them to show me where it says this in his paperwork, they didnt. Run in the other direction from this shady company and its careless staff. I really regret ever wasting money (for multiple years) on a company that treats its customers this way, and preys on the love we have for our pets for their own greed.

    Figo Pet Insurance, LLC

    Date: 05/14/2024

    Hi ***, we are so sorry to hear about this. Wed love to speak further and get more information and answer any questions you may have about your specific claims. We understand that you have talked to our customer service team. Please reach out to us via email ************************************ or at ************** so we can discuss your account and any additional questions you may have in greater detail.

  • Ben G

    Date: 04/12/2024

    Ben G

    Date: 04/12/2024

    Wasnt transparent about what was covered and wouldnt respond to my emails to cancel. I tried to call and cancel but they said I need to Email, but they wouldnt respond.so I had to spend $30 just to block them from Charging me again. Stay far away. I got it through ****** and thought Id be protected. Sadly mistaken.

    Figo Pet Insurance, LLC

    Date: 05/03/2024

    Hi, thank you for taking the time to share your feedback with us. We're sorry that your experience didn't meet your expectations. We're disappointed to see you go and want to wish you and your pet the very best moving forward.

  • Michelle J

    Date: 04/02/2024

    Michelle J

    Date: 04/02/2024

    DO NOT BOTHER! I bought in. Had a policy that had a $500 deductible and 70% reimbursement. What a lie. On a $1,000 vet emergency, not due to preexisting condition, they reimbursed $100.

    Figo Pet Insurance, LLC

    Date: 05/03/2024

    Hi, we are so sorry to hear about this. Wed love to speak further and get more information and answer any questions you may have about your specific claims. If you havent already, please reach out to us via email ************************************ or at ************** so we can discuss your account in greater detail.

  • Jennifer Z.

    Date: 03/25/2024

    Jennifer Z.

    Date: 03/25/2024

    Dont waste your time. Lack of transparency in pricing which will increase 30% every year unless you reduce your coverage. Impossible to get any claim approved even when extremely valid - using denial reasons like preexisting conditions when they do not apply and are not related. It's all smoke and mirrors and bad communication.

    Figo Pet Insurance, LLC

    Date: 05/03/2024

    Hi, thanks for reaching out and we hear your frustration. We want to do our best to answer any questions you might have! We remain committed to transparency, so if you still have questions about your specific policy, our licensed agents would be happy to assist further. Please contact us via email ************************************ or at **************.

  • Noah C

    Date: 02/20/2024

    Noah C

    Date: 02/20/2024

    RUN! Run of the puppy mill PHYSCOPATHIC insurance company. They smile as they take your money and make you jump through hoops of abuse.Unfortunately, my experience with this company has been far from satisfactory. Despite my initial enthusiasm and hope, they have proven to be unreliable and untrustworthy as an insurance provider. Here's a rundown of the issues I've encountered:1. After filing a claim, it was closed without explanation, leaving me waiting for payment for 14 days.2. Upon contacting them, I was kept on hold for 27 minutes only to be told they needed more information, which they allegedly already communicated to my vet. However, my vet confirmed they received no such notification.3. When I followed up with ****, I was informed their app was down and that they would now process the claim.4. Despite their assurances, I was then bombarded with paperwork and additional tasks for my vet.5. After more back-and-forth, I received a claim closed email with a broken link and no information in ******** app.6. Upon calling again, I was told my plan didn't cover the incident because it fell outside a 14-day grace ****** for illnesses, even though it was an injury, not an illness. They then cited a bizarre 6-month grace ****** for skeletal injuries, leaving me baffled and frustrated.I had signed up for their highest-tiered plan at $57 a month for my beloved rescue Chihuahua, only to be met with disappointment and a sense of being *******. This experience has left me questioning the legitimacy of their services and I am requesting, at the very least, a refund of my initial premium payment.

    Figo Pet Insurance, LLC

    Date: 05/03/2024

    Hi, we are so sorry to hear about this. Wed love to speak further and get more information and answer any questions you may have about your specific claims. If you havent already, please reach out to us via email ************************************ or at ************** so we can discuss your account in greater detail.

  • Kristen B

    Date: 01/30/2024

    Kristen B

    Date: 01/30/2024

    Like most insurance companies, Figo is also a ****. Youll feel good going into an emergency with your 8 month old puppy after having coverage since you brought him home and they still wont cover any incident. Save your money.

    Figo Pet Insurance, LLC

    Date: 05/03/2024

    Hi, we are so sorry to hear about this. Wed love to speak further and get more information and answer any questions you may have about your specific claims. If you havent already, please reach out to us via email ************************************ or at ************** so we can discuss your account in greater detail.

  • Michelle K

    Date: 01/30/2024

    Michelle K

    Date: 01/30/2024

    The nice thing is that premiums are low.. but that's about it. They asked me to submit an orthopedic knee waiver that could retroactively apply to a claim, and are now dragging their heels. It's been a month, i've called multiple times and it's stuck in the approval process. If you want quick, easy claims, don't go with Figo. I honestly wish I went with Nationwide instead.

    Figo Pet Insurance, LLC

    Date: 05/03/2024

    Hi, we are so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so wed love to speak further and get more information. If you havent already, please reach out to us via email ************************************ or at ************** so we can better assist you.

  • Olivier N

    Date: 01/24/2024

    **************** Scammers and fraudsters, We bought the higher policy and never late on payment. We filed a claim close to 2K and they denied it all for a time limit that was not disclosed when we purchased the policy. We are canceling our Figo policy and going back to Healthy Paws. Not only is their app not even named Figo. Their app is impossible to use, they ask a lot of questions that have to be typed instead of just taking a snapshot of the invoice and they process it in a few days. They claim to be proud to be able to help pet parents but really the only thing they are proud of is the thieving they are getting away with. THIS IS A SCAM, FALSE ADVERTISING, AND CRIMINAL.     

Figo Pet Insurance, LLC is BBB Accredited.

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