Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this ring in 2022. Over time, it completely warped, and I was able to get a replacement in 2023. I am having the same issue again. I also have a friend who has the same ring, and the same issue happened to her. When I contacted Mejuri, they said: We're sorry to hear of your bent piece! While our pieces are designed for everyday wear, some designs or materials may be more delicate in nature and require extra care to prevent bending or damage. We recommend wearing your pieces with extra care if additional pressures are likely going to be applied throughout the day. Our Warranty Policy is designed to cover issues stemming from craftsmanship or material flaws, and does not extend to damage caused by external factors. Additionally, our Warranty Policy is in place to cover eligible issues reported within two years of purchase, and your claim does fall outside of this period. We regret that were unable to assist further in this case, but please know were here to help with any other questions or concerns you may ******** they are not responding to my emails. This is a poorly designed ring and I would like either a refund or store credit.

  Customer Answer

  Date: 03/27/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a necklace for my wifes birthday from **************************. I selected 2-day shipping. Yesterday I learned fro them that 2 Day Shipping is how long it takes ***** once they deliver it to them - which was 2 days after I ordered it from them. And today is four days later, and the shipment is in ********* (were in **************). So despite ordering it five days early and selecting 2-day shipping, it didnt arrive in time. I think saying 2 day shipping if its five days is deceptive.

  Business Response

  Date: 02/25/2025

  Thank you for reaching out. We understand your frustration and apologize for any confusion.
  Regarding your order, you selected 2-day shipping, which means that once the item leaves our warehouse, ***** will take 2 business days for delivery. In your case, the processing and packaging time, which occurs before shipment, is factored into the "Ships By" date you see at checkoutthis was February 18th.
  Since your order was placed on Friday evening, it couldnt be processed until the following business day, which was Monday. Additionally, please note that Monday was a holiday at our warehouse location, which also contributed to the delay. Therefore, your item was shipped on the next available business day, and ***** completed the 2-day delivery from there. This was the original ship date shown at checkout.
  Nonetheless, we sincerely apologize that the necklace did not arrive in time for your wifes birthday. To make up for the inconvenience, we have refunded you the $15 you paid for express shipping.
  Again, we apologize for any confusion or disappointment this caused, and we appreciate your understanding.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 17th 2024 I ordered two *********** from a company called Mejuri. The necklaces were two different sizes, 18 inche 14 caret gold and 20 inche 14 carpet gold, order # M76639726NZ for t $1739.64. Mejuri has a two year warrenty, full refund if returned within 30 days in the original package. I ordered two necklaces because even though they state the size everyones neck is different and I wanted which ever necklace I purchased to be long enough. I placed the shorter necklace around my neck without using the clasp and could clearly see is was way too short. The second necklace ( the longer one) I did clasp that chain around my neck. I took it on and off a couple of times and determined it was also too short. August 28th I received an email that my order was out for delivery. On September 9th 2024 I send by ***** the two necklaces back to Mejuri. 9/21/2024 11:03 AM I received an email stating that Mejuri had received the two Rolo necklaces in their warehouse RMA#X0BYQ76H. Mejuri asked that I allow up to 7 business days to fully process my return. At 11:05 9/21/2024 I received an email stating my request had been updated.Update Edit reason: Both the items received had scratches on it. 9/21/2024 @ 11:05 they sent me a store credit for the full amount. I contacted Mejuri and said that I wanted a full refund to the original credit card. Mejuri emailed me back and said that they received my email, Mejuri had a high volume of inquires and would get back to me in two days , this was on 10/2/2024. They also stated if I sent additional emails I would be sent back in the queue. On 10/8/2024 3:21 I received an email stating that the necklaces arrived scratched an a store credit was all I would be receiving. This makes no sense to me since I handled these items with care !Please help me get a credit back to my original source of payment, I do not want to do business with this company.Thank You,****

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three items at the Mejuri location on ******************************* on Friday August 9th. The order included two items that were in stock and one item that was not. On August 26th, after still not receiving the third item which had been promised to me within 2-3 business days of purchase, I attempted to return the full order in store on August 26th. I was told that I could not complete the return because the third item had still not shipped. I emailed customer service on August 26, 27, and 29th before receiving an email on Aug 30 saying that I would receive a return. After emailing again on September 3 and 4, I had still not received confirmation of my full return. Then finally on Sept 5, ***** emailed saying that my return would be initiated within 5-10 business days and that I had 30 days to ship the return. I shipped the two items in my possession September 23. Still not having received the refund for one of the items, I then received an email saying that I was being given store credit, NOT THE RETURN. I then emailed saying that I needed a response confirming my return and have not heard back.Attempted attaching email chain but file size would not fit. 

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from **************************, including a ring totaling $104.13. I tried that ring on and it did not fit, so I returned it. There was another ring that I also returned that was an identical style but different material. I did not wear either ring other than to try it on. I received a refund to my original payment method for one of the rings, but was denied a refund and offered store credit for the other due to "visible damages". Mejuri's customer service offered "photo proof" of the visible damages. I included the photo they provided. The damage is not clear at all in the photo, and when an agent offered to point out the visible damage, I agreed. However, a different agent was assigned to the case and the damages have still not been pointed out to me. When I look at the photo, the ring seems to be in the exact same condition in which I received it. An ideal resolution would be that I receive the credit to my original payment method for the ring, at $104.13.

  Business Response

  Date: 10/28/2024

  Customer purchased two rings but returned them both. Our returns team noticed scratches on one of the rings, so we issued store credit for that item. Unfortunately, when returns come back scratched or damaged, we can no longer restock them and must place them in our damaged inventory.
  
  After discussing with the customer, we understand she only had the ring for about three days. Given that it didnt fit her and scratches shouldnt arise in such a short time, weve decided to issue a full refund for the original payment, as we believe the damage likely occurred during transit. Please attachment for proof of refund!
  

• Initial Complaint

  Date:06/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 12/24/23 My kids bought me a $300 delicate bracelet at the Abbot ****** store and it broke and I could find the tiny piece. I went in and spoke with ********* the manager and she said contact customer service which I did and they gave me the "boilerplate" message of we can't do anything if it's broken. I have the receipt and find this so frustrating. After reading other reviews, I see that it's not just me.It's sad that my kids were duped into buying me this piece of jewelry that just broke in like two weeks. Also, sad that the sales person didn't inform them thay these pieces are not sturdy at all. Never buy from them. Terrible how they treat their customers and dupe little kids.

  Business Response

  Date: 07/09/2024

  We are truly sorry to hear about your bracelet breaking, especially knowing how much it means to you as a gift from your kids.

  Based on our previous conversation, you mentioned that the bracelet had gone missing. Our warranty is only applicable if the piece is physically present to determine if it is defective or not, which is why this claim was originally declined. If this information is incorrect and you do have the bracelet, we would be more than happy to reassess your claim.

  Our pieces are designed for everyday wear, and you should feel confident while wearing them. If you still have the bracelet, please let us know, and we'll do everything we can to assist you.

  Best,

  Mejuri Team

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21814315
  
  I am rejecting this response because I have looked all over for the piece that we found. This bracelet was so small and I was very upset that it broke in the first place. I have seen on yelp that many customers have had this happen to them. How is a customer supposed to find a small piece of a bracelet if its broken. These bracelets are so small.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased earrings from Mejuri and returned them in the original packaging. They confirmed that they received them but they could not refund my purchase since they claim the earrings are scratched. I never wore the earrings and immediately returned them since I could not wear them. They are giving false advertising stating that they would provide a refund. The quality was not as advertised. This company is a scam.

  Business Response

  Date: 08/07/2024

  Hi ****, 

   

  We are sorry to hear of your experience and would love to look into this further for you. If you could kindly share some further details with us so we can locate the correspondence: 

  -  the order number in which you were denied the refund
  -  the item in question
  -  the email address in which we communicated through

   

  Once we have these details, we will review this further. 

   

  We look forward to hearing from you, 

   

  Mejuri Team

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered a bracelet from MEJURI on 8/4/23 on 8/8/23 I got an email from DHL that a signature was required and to authorize delivery without signature to click which I did not. i knew I would miss this delivery being that I left to ********** that morning and nobody was home. i have proof that I left at 6 am and nobody was home !!! when my son got home from work at 9 pm there was nothing there. i have proof he got home at that time. when I asked for proof DHL sent me a picture and signature that was not mine they even spelled my name wrong. the driver signed for my package and left it outside my door. i notified MEJURI and they said since DHL had a picture that I am responsible first off the driver did not comply with the regulations of needing a signature he was not suppose to leave it at my door and sign for the package. i want MEJURI to send me a replacement for the item DHL was not authorized by me to release the package without a signature.

  Business Response

  Date: 08/31/2023

  Hello,
  
  Thank you for sharing your feedback

  We apologize for the delay and acknowledge your disappointment as the package was misdelivered by the courier. We reviewed the existing email communication and we're happy to see that you were able to reach a resolution while in contact with our Customer Experience team previously. That said, should you have any additional questions or concerns please reach out to ********************************.
  
  Warmly,
  
  The Mejuri Team