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          Net Retailers, LLC has 1 locations, listed below.

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            Business ProfileforNet Retailers, LLC

            Furniture Stores
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.46/5stars

            Average of 46 Customer Reviews

            Customer Complaints

            77 complaints closed in last 3 years

            23 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/2009

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Net Retailers, Inc., is an online retailer of mid- to high-end home & outdoor furnishings and decor. We carry over 300 top brands, catering to both the residential and commercial sectors of interior and exterior design. We ship our wide selection of luxury furnishings to locations throughout the United States and Canada.

            Business Details

            BBB File Opened:
            11/23/2009
            Years in Business:
            15
            Business Started:
            10/1/2008
            Business Started Locally:
            10/1/2008
            Date of New Ownership:
            1/26/2023
            Business Incorporated:
            8/7/2009
            Accredited Since:
            12/1/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • CommercialOutdoor
            • LuxeDecor
            • PatioLiving
            • PatioContract
            • TopModern
            Business Management
            • Yury Rachitsky, President/Owner
            • Ms. Amanda Balmes, Customer Service Manager
            Contact Information

            Principal

            • Ms. Amanda Balmes, Customer Service Manager

            Customer Contact

            • Ms. Amanda Balmes, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (847) 919-4390
              Primary Fax

            Customer Complaints

            77 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased an area from this online retailer. I received the rug two days ago and the colors are completely different than what is pictured on the website. The rug has not even been unwrapped all the way and still retains original stickers and bar codes on the packaging. They have a 30 day return policy, yet they are refusing to cooperate with my refund request. I have sent them photos of the rug and compared them to what is pictured on their website, and they have taken no accountability and say that they are not responsible for color variations. Regardless, I am still well within their return policy window even if this was an issue that I didnt feel should be their responsibility. I want to send the rug back for a full refund. I also feel that they should cover the shipping cost as Im returning it due to misleading photos they provided. Its ridiculous that they will not take responsibility for posting photos that are clearly not the actual color of the item. The rug is untouched but useless to me because it doesnt match my furniture. I have a photo but its not letting me upload.
            Read More

            Customer Reviews

            46 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sandee P

            1 star

            12/10/2023

            Buyer be warned. I purchased a wood table from Luxedecor.com and if I had been home the items were delivered I would have refused the order. The items I purchase both called out the table material as wood but when the items arrived there was a very cheap laminate covering with a culture marble that looks nothing like the photos on the site. When purchasing a dining table and counsel table costing a combined $3600, there is no way I would expect laminate.Because I did not have the original packaging, the items were unable to be returned. The website is falsely advertising the tables as wood had I known they were laminate, I would have never made the purchase.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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