Important information
- Customer Complaint:Cleverbridge has requested that any refund requests be sent to them directly before filing a BBB complaint. Please call 1-866-522-6855 for any refund requests.
Complaints
Customer Complaints Summary
- 124 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered CorelDraw Graphics Suite through this company. Received an order number, and download instructions. Product will not load. The charge is pending on the company card. I attempted to contact them through every way provided with no response. The website does not let you cancel/****************. The company gives hours they are open, but do not answer. I can not open the receipt/order document in order to attach it to this. I believe this company to be a scam and my company has requested an investigation into this matter.
Business Response
Date: 02/02/2023
************** Made Three separate purchases for CorelDraw Graphics Suite REF# ********* on 1/13/2023, REF# ********* on 1/14/2023 ************** was able to contact us, and was refunded for both orders. REF# ********* on 1/15/2023, REF# ********* was refunded on 1/25/2023. ************** made a third purchase on 1/25/2023 which we assume is installed and working correctly as she has not reached out to us again, and the complaint was prior to the final purchase and refund of the original orders.
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