Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2023 I sent $165,000 to McMann Commercial Lending LLC as a deposit for a Business Equity Line of Credit (BELOC), as they called it. The loan did not get funded, which I understand, and my loan officer from McMann told me that I can get a full refund of the deposit. On September 11, 2023 I submitted a notarized Termination Letter via their online platform called Zoomeral (per their instructions). He said it takes 40 days to get the refund.It is now past the 40 day period. I have emailed and called multiple times over the last 40 days to get an update, with no answer or reply.

  

  Business Response

  Date: 11/19/2023

  The originator ***** application from this applicant was taken by McMann Commercial Lending as part of McMann's Capital Provider agreement with *****************.  McMann Activated the ***** account for this client with ***************** and as part of the agreement any funds that were required to initate the ***** loan was between the applicant and *****************. The funds in question were wired to ***************** directly by the applicant to *****************.  McMann Commercial cannot refund funds McMann Commercial did not receive.  McMann Commercial has aided the applicant to help the applicant recieve a refund from *****************.  The obligation to return the funds in question belond to *****************.  McMann Commercial cannot force an independent 3rd party to send a refund this applicant McMann can aid the applicant as it has done however McMann Commercial cannot force ***************** to refund the funds in question. 

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20777309
  
  I am rejecting this response because:

  In your response you stated: "The funds in question were wired to ***************** directly by the applicant to *****************." But the funds were wired to the recipient: "McMann Commercial Activations" (see attached receipts) at address ***********************************************************************. I called *********************** from ***************** and he told me that he never received these funds.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/29/2023

  In response to the complaint ******** McMann Commercial Loan # ****

   

  The funds in question where for an application to be approved for a bridge loan that would allow the applicant to be approved for the $11,000,000 Line of Credit that they applied for. The purpose of the Bridge Loan allowed the applicant to borrow there 15% down payment to qualify for the terms and conditions of the Line of Credit Loan. The funds in question were forwarded to the investor who extended the bridge loan to Legacy Land Developers. The deposit money was paid to the third party for the bridge loan. If the pre-paid interest on the bridge loan was never paid to the bridge lender, then it impossible for McMann Commercial to refund money sent to a 3rd party for a loan that the applicant never completed. The bridge loan was extended to the applicant in good faith and the applicant for whatever unfounded reason failed to comply with the terms of the bridge loan making any refund invalid.  

  Customer Answer

  Date: 12/02/2023

   
  Complaint: 20777309
  
  I am rejecting this response because:

  On June 14, 2023, ************************* (Senior Commercial Loan Officer with McMann Commercial Lending) told me the destination bank for the $165,000 had changed and is different from the destination bank listed on the Bridge Loan Agreement I have with ****************** ************************* instructed me to send the $165,000 to an account owned by ********************** LLC (see attached email and bank account information). 

  On June 20, 2023 I wired $165,000 to the account owned by ********************** per *************************** instructions (see attached bank wire receipt). Why did he ask me to change the destination bank?

  In your 1st response you stated, The funds in question were wired to ***************** directly by the applicant to ****************** McMann Commercial cannot refund funds McMann Commercial did not receive. 
  In your 2nd response you stated, The funds in question were forwarded to the investor who extended the bridge loan to Legacy Land Developers. This contradicts your 1st response. Are you saying that you forwarded my $165,000 to *****************? If so, when? 

  Can you please provide evidence as proof that you forwarded my $165,000 to *****************? ***** wire receipt with date, or email from *********************** confirming the transfer)

  Can you also provide evidence as proof that ***************** extended the bridge loan to Legacy Land Developers?

  On November 2, 2023 I received a letter from ****** *********** LCC on behalf of ***************** (see attached letter), stating that ***************** never received any portion of that amount. Instead, as you know, McMann Commercial Lending received the full $165,000 payment by wire transfer on June 20, 2023. Thus, McMann Commercial Lending is solely responsible for any refund from that amount to which you may be entitled.
  

  On September 8, 2023 ****** Group LLC received the following email from ************************* (see attached email): We were never able to get you a loan yourself for the prepaid interest on the Bridge. We were never able to secure a third party that would finance that cost for you. Hence the *** deposit was never made and your clock never started ticking down to receive funding. If Termination is your choice, then I will have **** help you get the process initiated.
  

  On November 2, 2023 I followed the termination process as described in section **** of BELOC contract: Borrower shall deliver a written notice in the form of a termination letter, a copy of which is attached hereto as Exhibit F (the Termination Letter), to Lender by certified mail. Upon receipt of such notice, Lender shall have forty (40) international business-banking days from the date of receipt (Refund Period) within which to return the *** Payment to the Borrower.
  In our BELOC contract (pg 8) dated May 5, 2023, ****** Group LLC is listed as Borrower, and McMann Commercial Lending is listed as Lender. Thus according to our contract, it is McMann Commercial Lending (not *****************) that is responsible to return my $165,000. ************************* stated the *** deposit was never made, does that mean you still have my money?
  

  You also stated that, the applicant for whatever unfounded reason failed to comply with the terms of the bridge loan making any refund invalid. According to the contract, my responsibility was to fill out the paperwork and wire the money. Can you tell me how I failed to comply?
  

  According to the contract, I am not aware of any conditions which make my refund of $165,000 invalid. Can you show me where it states that in the contract?
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  McMann Commercial Lending, were to provide a ***** and Bridge loan. The ***** loan would be paid out in Tranches-$20% (***** days) followed by an 80% payouthowever, the interest on the Bridge Loan would have to be wired to them to start the ***** and sit in their account which was somewhere around $260k. We sent $7.9k on 5/12/23 which was supposedly for background check and to make sure we are not a fraudulent company or money launderer. We received an email approval of $11.5M on 5/16/23 and received a hard letter on 5/23/23. We later received the agreement forms for the $40k Origination Fee. All documents and a Due Diligence Fee of $40k, were sent to them on 6/6/23. Our agreement documentation for the Bridge and ***** loan was to be received in 5-7 days. Supposedly, the attorneys were changing all of the agreements across the board so they were not ready. I was then advised that they have all NEW attorneys working on it, and it should not be long. Now, we are getting leery about everything, they should have known BEFORE we sent our $40k that the new agreements were not ready, so the documents would not be out in the 5-7 days as expected, there definitely was some misleading here? We received the agreements on 6/27/23, we reviewed them and have concerns about the documents, and we are seeing more bad reviews on BBB and Bigger Pocket reviews. We send change requests for the documents, BUT ultimately, we do not want to risk moving forward with all of the RED FLAGS that we have encountered. So, on 8/8/23, we chose to terminate our loan request. ** acknowledged our request on 8/9/23. On 9/20/23 we got ******************* on the phone; he acted as if he did not know the scenario, although he sent an email stating we could do a call but never followed up on it. **** said to send an email with info but now no response from him. It has been OVER 30 days, and we have not received our $40k Origination Fee, we are not receiving email responses or callbacks.

  

  Business Response

  Date: 11/01/2023

  The complaint from *************************** is regarding funds wired to a 3rd party and not to McMann Commercial.  McMann cannot be held liable to refund money that was never received.  

   

   

  *******************

  Corporate ************

  Direct ************

  Managing Director

  mcmanncapital.com 

  Quick Commercial Loan Approval

  Calander Appointment

  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20639090
  
  I am rejecting this response because:
  CLEARLY, we were granted a loan from McMann and sent funds directly to them, not a 3rd party...
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/29/2023

  Re:  Complaint 20639090
   
  The applicant is asking us to return funds that were wired to a 3rd party with an account at *********** Any request for a refund should be directed to the bank that represents the 3rd party. McMann Commercial initiated the account start up for the applicant any additional funds necessary to complete the transaction were between the applicant and the designated independent 3rd party. The funds in question were wired to the bank account for this 3rd party. McMann Commercial has no financial interest or ownership in this 3rd party transaction.   
  

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 20639090
  
  I am rejecting this response because:  You can clearly see from the attachments that these funds were sent to Old ************************** which was McMann's bank - not anyone else's bank, and this is where were advised to wire the funds and sent them.  I do not know of this 3rd ************* and had NO involvement with them, so please stop fabricating the scenario.  This is evidently acts of fraud and you have no real answers.  The ONLY resolution to this is to refund our funds ASAP.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached to get a loan through this company. I was asked multiple times to wire in the application fee to get the proces started and that I would then be required to wire in a 10% fee after approved. This didnt sound right as it wasnt to go through escrow. I didnt feel comfortable and did not go through with the loan. I ended up doing more research and trying to find out if this company is legitimate, but it seems there are some people who have been ripped off by them. I would highly suggest their rating be looked into as consumers coming to BBB will be led in the wrong direction and the potential to lose money due to bad business practices.

  

  Business Response

  Date: 11/01/2023

  In regards to the Ster, **** Complaint McMann finds that this is not a complaint as Star never applied.  This complaint is in unfounded opinion based of speculation and is telling the BBB how it should review the ratings of McMann Commercial Lending based on his opinion. 

   

  *******************

  Corporate ************

  Direct ************

  Managing Director

  mcmanncapital.com 

  Quick Commercial Loan Approval

  Calander Appointment

  

  
  

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contractual loan agreement with a company by the name of Mcmann commercial lending llc. This group is providing a loan, which is named a Beloc or business expansion line of credit. Early in October of 2022 I applied for and received an approval for a $24,000,000 Loan. I paid in some application fees of $7900 and went through an underwriting process before receiving an approval in writing .All information on the Mcmann loan was entered through a secure portal called Zoomeral, although there were several problems getting information fed into the system I eventually forwarded everything needed to the Mcmann processors and they entered my information and I got a confirmation back by email stating everything was done and in place on the Zoomeral info portal platform.On February 13, 2023. This loan was executed by all parties, Mcmann has what they represented as a sister company & that they would do a bridge loan to fund the interest carry account for all ********************** borrowers for a no out-of-pocket Funding of the *** account .The name of this company is **************** NV, this company provided a $2.4 million (10%) of total loan to Mcmann Commercial Lending to fund the *** account which initially executes the loan. To get the bridge loan from ****************s It is required that we must put up prepaid interest for the 90 day time Or until the Beloc loan funded in my case it was $360,000. That money was wired directly to **************** Nv this was a part of the Mcmann loan bundle of paperwork stated in the loan documents, the note and the security agreement. Contractually The borrowers are supposed to be funded between 14 and 75 days But we are still not funded inside the time period of the loan contract of 75 days for our first tranche of funds. The principal owners of Mcmann commercial lending is *********************** One of four owners of **************** NV is *********************** The principal owner of Zoomeral is also ***********************

  

  Business Response

  Date: 08/03/2023

  Nutra-Acres LLC BELOC (****) - *************************************
  The claim by this applicant is false and without substance.  ******************************* violated the terms of the signed loan agreement.  By intentionally defaulting on the 3 bank loans recorded against the property used to secure the loan with McMann.  In addition, ******************** committed a number of serious attacks against me personally.  More than sufficient reason to cancel the loan and not return any non-refundable deposits.
   
  ************************* 111
  Manager  

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the application process with McMann Commercial Lending for a BELOC loan December 2022. The process was pretty simple aside from some of our paperwork being lost and having to resend it. Our application was accepted. Initially we wired a $7,900 application fee to McMann Commercial Lending. Then we wired a $35,000 non-refundable due diligence fee to ****************** and finally we wired $26,805 to ***************** for bridge loan interest ($21,444) and a Zoomeral origination fee ($5,361) on January 10, 2023. At that point, we were told that McMann had everything they needed from us and that we were awaiting funding. We were verbally guaranteed, as well as guaranteed within our contract, that wed receive the funding of our first tranche (20% of loan) in no later than 75 calendar days and then the funding of our second tranche (80% of loan) in no later than 75 calendar days from the funding date of our first tranche. Around 75 days of waiting, we started asking about our funding. For the next 2 months, anytime we asked about our funding we received either no response or a text message stating something like, As soon as I have any update I will let you know. We received 25+ text messages similar to or exactly like this plus a few e-mail updates. One of the e-mail updates sent on 3/23 stated that the bank had placed a hold on the account due to the size of the deposits coming into and going out of the account and that attorneys were working to get the hold released. Then we received an e-mail on 4/03 stating that the hold had been released. On 5/10 we were told through e-mail that McMann attorneys were handling a compliance issue and that it should be resolved by Friday 5/12 and that the funding should be happening the week of 5/15 to 5/20. We are currently at 149 days of waiting for the funding of our first tranche, just 1 day away from when we should have already received both tranches. We are seeking to be funded both tranches - our loan in full.

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20160800
  
  I am rejecting this response because:

  We did everything McMann asked us to do and were approved for a BELOC loan in spite of accidentally signing the termination form the same day we signed the loan application - as the termination form is included as part of a 53 page loan agreement. I now know many other clients who signed this as well. Many of us were told by ************************* (loan officer) that it was fine and it would not cancel our loan. I now believe this form is a part of an intentional Ponzi scheme/scam. I have many, many texts and e-mails from both ************************* (loan officer) and ******************* (owner of McMann) showing that our loan was very much considered active well past January 11th. I will attach several pieces of proof.
  
  
  When we did decide we wanted to cancel our loan on July 7,2023, I went through emails trying to figure out how to cancel. I read that page 53 of my contract was the cancellation form. That was the day many borrowers, including us, realized we had signed and sent that form months earlier. I did email McMann showing the cancellation form I had unintentionally sent along with our contract months prior and asked for a refund. I also signed a new termination letter and requested a refund by email and registered mail.
  
  
  ************************* (McMann loan officer) had us send money to ****************** We never dealt directly with this third party, only through McMann. We never posted copies of any agreements online or in any form. I left an honest 1 star review stating the factual timeline of our situation and lack of being funded. After first leaving my review in May 2023, I was threatened loan termination or a lawsuit.
  
  
  I am now in contact with many other clients of McMann, not one of these clients have been funded their BELOC loan. Many of us are working with the *** and attorneys. This IS absolutely a Ponzi scheme/scam that will be brought down.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/15/2023

  ************************* 111, response for a refund request.

  The applicant **************************** **** - ******* and *********************** cancelled their loan request of $1,787,000 in January 2023.  McMann Commercial cannot refund any amounts entered into by this applicant with a 3rd party.  McMann cannot refund funds that it never received.  As to the initial due diligence cost sent to McMann by the applicant that obligation was full filled when the applicant was sent loans terms and a subsequently a loan agreement.  McMann cannot be held responsible if the applicant failed to provide the required 10% deposit to maintain the terms of the loan agreement.  It appears the applicant's disagreement is with a 3rd party that is not directly or indirectly connected with McMann Commercial.  Documents supporting this are attached. 

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20160800
  
  I am rejecting this response because:

  This is almost a replica of your last response. We sent $69,705. We were guaranteed 20% funding within 75 calendar days and 80% funding within 150 days. We received nothing.

  We are currently working with the **** the ******** Attorney General and a couple of lawyers. Well just have to settle this in court since you are unwilling to settle it outside of court.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A banker introduced me to McMann Commercial Lending LLC ("McMann") in late July 2022 under the premiss that ****, their CEO, and his team could assist in securing project financing for a resort development I was pursuing in ***********. Throughout multiple phone conversations in August, the McMann team persuaded me that they had the means to be able to support our project. Only after I submitted our fee of $7,750 via wire transfer did I become aware the significant material facts, which directly led to us submitting the payment, were false and misleading.On October 28, 2022, I emailed McMann to bring forth the false and misleading information in a formal request to receive a refund of our fee. On November 1, 2022, McMann replied, stating their documents "clearly state" their documents do not permit refunds of any nature. Before submitting our $7,750, we had never received nor executed any document stating such fact. Furthermore, there was no denial by McMann that my claim of false and misleading information presented was incorrect.***** Fargo, NA my bank is also trying to recall the funds, but have not had any luck to date.

  

  Business Response

  Date: 11/11/2022

  This applicant spent a considerable amount of time misleading us about the financial capability of the company to full fill the commitments necessary to complete that loan being offer.  The applicant was approved for the loan offer and terms were extended in good faith however the applicant chose to attempt to rewrite the loan agreement in their favor ignoring the fact that we are the lender extending the loan terms.  The reference Due Diligence cost of $7,750 has already been spent on loan commitment cost, attorney cost, locking the rate and setting aside the loan amount of $250,000,000.  The applicant has informed us that even though a loan was extended under the terms discussed the applicant did not sign the loan agreement because McMann rejected the applicants demand to change the loan agreement to their terms.  

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18390456
  
  I am rejecting this response because:

   

  This applicant spent a considerable amount of time misleading us about the financial capability of the company to full fill the commitments necessary to complete that loan being offer. 
  <response> Please provide us with what misleading information we provided. Who was the misleading information provided to, and in what form?
  
  
  The applicant was approved for the loan offer and terms were extended in good faith however the applicant chose to attempt to rewrite the loan agreement in their favor ignoring the fact that we are the lender extending the loan terms. 
  <response> McMann informed us that we could submit redlines for review. Only after we incurred the expense of submitting the redlines did McMann inform us that redlines would not be accepted. At no point did we attempt to "rewrite" the loan. All of the submitted redlines were to aid in the clarity of a poorly written agreement. Furthermore, in good faith, any respectable lender would allow the potential client to seek clarity and ensure the contract's language was sufficient to ensure compliance. We were told prior to submitting the fee of $7,750 by ************************* of McMann that we would be able to submit redlines. Attached is an email with McMann accepting some initial redlines. It was only after they accepted these redlines, did they rewrite the playbook on accepting redlines.
  
  
  The reference Due Diligence cost of $7,750 has already been spent on loan commitment cost, attorney cost, locking the rate and setting aside the loan amount of $250,000,000. 
  <response> per their "loan agreement," which was not shared with us in advance of our submission of the $7,750, there is no guarantee to fund or even seek to fund such loan. It is misleading to state the loan amount was set aside. Though we requested multiple times to speak to "lawyers" we were always provided the excuse the ghost lawyers were "too busy."
  
  
  The applicant has informed us that even though a loan was extended under the terms discussed the applicant did not sign the loan agreement because McMann rejected the applicants demand to change the loan agreement to their terms.  
  <response> the loan terms were rejected by us because on October 26, 2022 around 9:00am *************************, on behalf of McMann, called me to inform us that beyond bringing $50,000 to our closing, we also needed to bring $5,000,000. Our loan application was submitted under the pretense of 100% financing outside of the $50,000 closing fee. Marketing that you can do 100% financing is misleading, when it is not true.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/20/2022

  The additional cost that the applicant is referring too was the applicants cost to apply for an additional loan to finance the 10% *** or Interest Credit Account.  In other words the applicant is complaining about 100% financing for a $280 Million loan and the applicant refused or was unable to pay for the additional cost of extending the applicant $28M to qualify for the *** deposit for the $280 M line of credit loan.  We are not aware of any commercial lending or banking instruction in this country that would allow an applicant to apply for a $280M loan with no application cost to review, process and approve the loan.  Much less also provide access to the 10% *** deposit which the applicant advised they needed because they did not have the capacity of the $5M they reported that they had don **** to qualify for the loan. In addition there is not a commercial lender or banking institution in this country that would allow an applicant to totally rewrite the loan agreement on the terms of the applicant as opposed to our agreement to only modify factual parts of the loan agreement that did not property transcribe during the document conversion process. This applicant lied and misrepresented their financial position to qualify for a $280 Line of Credit loan.