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Business Profile

Auto Services

Spring Masters Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Spring Masters Auto Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spring Masters Auto Repair has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/21-7-5/24 I took my car to spring master auto only to fix my air conditioning and they fixed it but my car started running hot after they fixed it after taking it back to them to diagnose the problem the said it was the water pump cause the car to over heat when the car was not overheating when I took it too them .what I paid them and the 3 times I went to them now my car is not working when I took it to them I did not have any lights on my dashboard they messed up my car it was driving when I took it to them and no check engine lights on just the car need the air fixed but unfortunately the car is not drivable from them not properly doing the work correctly

      Business Response

      Date: 09/16/2024

      Customer came in on 6-19-24 stating a/c not blowing cold air, tech found damaged a/c compressor. Customer approved of a/c compressor replacement.

      On 6-26-24 customer

      comes in stating vehicle is over heating, tech finds water pump leaking and thermostat seized customer approved for water pump and thermostat replacement.

      On 7-2-24 customer comes to shop stating vehicle is still over heating, tech found head gasket damaged due to over heating and engine burning excessive oil causing vehicle to smoke, customer was advice to replace engine but declined stating he was aware of the smoke and engine had warranty from place were he had purchased the vehicle. 

      Customer Answer

      Date: 09/16/2024

       
      Complaint: 22222382

      I am rejecting this response because:
      When I bring my car to you the car was not over heating and due to not properly working on the car it has damaged my car, from Spring Auto working on my car. I dont understand how I bring a car for the ** and leave and the car is overheating from A/C and its they problem to correct they should not let me drive  2 more times with the car over heating  which the shop is the reason is is over heating not starting with out a jump engine light on. I want my car fixed
      Sincerely,


      *************************

      Business Response

      Date: 09/17/2024

      Tell us why here...That's correct Your vehicle wasn't leaking antifreeze when we serviced the air conditioner nor was the antifreeze leaking when we delivered the vehicle That's correct but it doesn't mean the water pump failed because of us, the water pump started leaking after the a/c service. It is not unusual for the pump to fail after ******* miles in your case your vehicle had around ******* miles. Due to the failure of the water pump the vehicle overheated, our process for this type of failure is to repair any antifreeze leak and then check for any other damage due to overheating, unfortunately the overheating of your vehicle caused damage to the cylinder heads gaskets and as your vehicle also had excessive oil consumption, we decided to recommend the total replacement of the engine. We are very sorry for any misunderstanding; we are here to help our customers as much as possible we know that *********************** can be very expensive and for that reason, we work with companies that offer financing and, on our part, we are willing to offer you some discounts please call us to see how else we can help you.

      Customer Answer

      Date: 09/19/2024

       
      Complaint: 22222382

      I am rejecting this response because:
      The water pump was just replaced on that car a year ago I have receipts from another shop to prove that so that have nothing to do with it. So Im not sure the water pump had anything to do with the car over heating the first time u saying buring oil when I had your shop  change the oil on the car but the problem should have been totally resolved when I bring the car back the second time if the gasket were broken the first time the car was not properly diagnosed 
      Sincerely,

      *************************

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for suspension work to be done. I had a warranty from the shop that I exercise on four occasions to no avail. I reported to them that my vehicle was bouncy and was not stabilized as a result of the faulty suspension work that they did. I went to a Chrysler dealership to have a full inspection done. I have the report which states that the vehicle still had suspension problems and the suspension parts needed to be replaced the struts and springs. Springmaster actually replaced one of the back struts with a faulty replacement strut. I was only able to become aware of this when another shop raise my vehicle and showed me. I took the vehicle back and asked for the owner. The owner informed me that that would be replaced. This issue has caused me considerable amount of gas to be utilized because of the bad trucks and springs the auto shop in the vehicle. They did bad work to my vehicle. They did not use brand new parts. They replace one strut with a used strut. This only came to my knowledge because I went to another shop. Please help me resolve this matter. It has been very costly for me.

    • Initial Complaint

      Date:04/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** spent **** dollars within three months and two separate visits with springmasters, Ive taken my car in with concerns because of an oil leak, which was never fixed and is still currently leaking. They recommended repairs and I allowed them to make repairs on the vehicle, my first visit I drove my car for two days and I had to have it towed back because the car stopped while driving and produce a fire under the hood due to the engine being hot. After that repair they recommended getting my engine replaced with a rebuilt engine I agreed. I drove the car for a week and maybe two days, it still leaked oil and my transmission went out as well. I demand for this business to refund me for my money and time without my vehicle and to be fined for not disclosing other repairs needed or recommending unnecessary repairs no one that has to put their trust in a mechanic should have to deal with these discrepancies.

    Spring Masters Auto Repair is NOT a BBB Accredited Business.

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