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Headquarters Location

The Warranty Group, Inc.

Auto Service Contract Companies

The Warranty Group is a service contract/warranty company that provides service contract/warranty solutions for commercial businesses. 

175 W Jackson Blvd Fl 11

Chicago, IL 60604-2709

http://www.thewarrantygroup.com

(312) 356-2510
175 W Jackson Blvd Fl 11, Chicago, IL 60604-2709
http://www.thewarrantygroup.com
(312) 356-2510
Accreditation

Accredited Since: 10/1/2015

Years in Business: 55

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Ratings

Customer Reviews
★★★★★
★★★★★

Average of 62 Customer Reviews

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Overview

The Warranty Group is a service contract/warranty company that provides service contract/warranty solutions for commercial businesses. 

Products & Services

Warranty Plans for Electronics & Appliances, Warranty Plans for Vehicles, Providing Underwriting for Business' Products & Equipment, Integration on Warranty Plans, Administration Services on Warranty Plans Covering Business Product & Equipment, Extended Service Plans, Product Warranties

Business Details

Headquarters
175 W Jackson Blvd Fl 11, Chicago, IL 60604-2709

BBB File Opened:2/1/1988
Years in Business:55
Business Started:8/1/1964
Business Started Locally:8/1/1964
Business Incorporated:9/28/2009 in DE
Accredited Since:10/1/2015
Type of Entity:Corporation
Alternate Business Name
  • United Country Home Protection Plan
  • North American Warranty
  • Portfolio Warranty
Read More
Business Management
  • Mr. John Laudenslager, President
  • Ms. Jeannie Amy Aragon-Cruz, Corporate Secretary
Contact Information

    Principal

  • Mr. John Laudenslager, President
  • Ms. Jeannie Amy Aragon-Cruz, Corporate Secretary

    Customer Contact

  • The Warranty Group
Additional Contact Information

Fax Numbers

  • (312) 356-7649
  • (312) 395-9679
  • (312) 395-9862
  • (312) 395-9509

Addresses

Read More Business Details

Customer Complaints

379 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

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Most Recent Customer Complaint
Complaint Type: Guarantee/Warranty Issues
Status: Answered

08/09/2019

Purchased warranty on ******** **** ********* golf gloves. Have worn through the palm of the gloves. Made a claim to *******, whom the warranty is issued through, and nowhere was there anything saying that the items may need to be returned. Received and email from ******* saying now the items need to be returned in order to be issued new gloves. I am a professional golfer and go through gloves quickly when playing daily: 8 to 10 hours/day. Claim was put in before going on a golf tournament trip, there was nothing about keeping the glove to be returned, so opened a new glove for the tournament and the old gloves were thrown away. Now ******* is saying they will not uphold the warranty. Talked to Trish, manager at *******, ID ******* whom informed me that there's nothing they can do and I am out the money for the warranty and/or receiving the gift cards for the two new gloves. I am hoping you can help me with this situation since money is tight because I have to pay for al
… Read More
The Warranty Group, Inc. Response

08/12/2019

 Please have Mr. H***** provide a copy of his service contract, since ******** ****** Company, Inc. does not insure all of ********* business.

Thank you.

 Terry ******

… Read More
Read 378 More Complaints

Customer Reviews

62 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

Brent S

★★★★★
★★★★★

08/08/2019

This is by far the worst warranty company I have ever dealt with. If you get a customer service agent on the phone named Jose hang up and call back he has probably the worst customer service I have ever dealt with.
...

Read 61 More Customer Reviews

Products & Services

Warranty Plans for Electronics & Appliances, Warranty Plans for Vehicles, Providing Underwriting for Business' Products & Equipment, Integration on Warranty Plans, Administration Services on Warranty Plans Covering Business Product & Equipment, Extended Service Plans, Product Warranties

Business Details

Headquarters
175 W Jackson Blvd Fl 11, Chicago, IL 60604-2709

BBB File Opened:2/1/1988
Years in Business:55
Business Started:8/1/1964
Business Started Locally:8/1/1964
Business Incorporated:9/28/2009 in DE
Accredited Since:10/1/2015
Type of Entity:Corporation
Alternate Business Name
  • United Country Home Protection Plan
  • North American Warranty
  • Portfolio Warranty
Read More
Business Management
  • Mr. John Laudenslager, President
  • Ms. Jeannie Amy Aragon-Cruz, Corporate Secretary
Contact Information

    Principal

  • Mr. John Laudenslager, President
  • Ms. Jeannie Amy Aragon-Cruz, Corporate Secretary

    Customer Contact

  • The Warranty Group
Additional Contact Information

Fax Numbers

  • (312) 356-7649
  • (312) 395-9679
  • (312) 395-9862
  • (312) 395-9509

Addresses

Read More Business Details

Business Categories

Auto Service Contract Companies
Home Warranty Plans
Auto Warranty Plans
Extended Warranty Contract Service Companies
Auto Warranty Services
Auto Warranty Processing

Local BBB

BBB of Chicago & Northern Illinois

More Info on Local BBB

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.