If I could give 0 stars I would. First, they lied to us before we signed a lease about something the landlord agreed to clean and repair, and basically used that to get us to sign the lease faster. After being incredibly rude about us filling out our condo paperwork and fees out on time, we moved in to find out that they had not sent any of our checks or fees to the condo - so literally took our money. I would NOT recommend this company to anyone - they will do anything to get a lease signed including lying.

I am so sorry to hear about this. Internally we take detailed notes on every transaction through the process when anyone who uses our service to find an apartment that a landlord listed with us to find a tenant. Once an apartment is chosen, the agent and their client (in this case Francesca is the client) will make detailed notes of what needs to be done to the apartment prior to move in such as any repairs that need to be completed, painting, cleaning etc. that will get passed along to the landlord to review with your application. The landlord should have had plenty of time to take care of everything before your move in. I will review everything to make certain that was completed. Being that we do not own or manage the properties that we list I do not have cleaning crews on staff or handy men to turn over units for landlords. In this case, out of customer service alone I would like to offer you a $100 discount to help with whatever cleaning costs that you must have incurred upon move in and or frustration the process may have caused. As for the condo fees, I am a bit unclear on what happened there so I will review that as well. A lot of condo's have a process and require more efforts mostly on us to coordinate lease, paperwork that both you and the landlord need to complete, as well as execution of the lease. Date of application, date the landlord gave the final approval, date you and landlord executed the lease with our processing department as well as when we received all of the completed fees so we can get it all over to the condo board to review. I appreciate both you informing of the problem Frencesca and out of customer service please accept my gift of $100 discount and you are welcome to send me any other details in regards to your experience that you think may help us improve the process. My email is eric@apartmentpeople.com and if you send me a copy of your executed lease I will make certain processing has a check prepared for you so you do not have to wait. If you left a credit card I may even be able to credit it to your account. Thank you for the business, and thank you BBB for informing me of the customers experience so I can make sure that we continue providing the best service we can as we have for over 35 years. As we all know their can always be room for improvement so it is important that all business owners understand the value and importance of your platform unlike some of the other less credible review sites. Eric Scholl, President Apartment People eric@apartmentpeople.com