About

Local BBB:

BBB of Chicago & Northern Illinois

BBB File Opened:

7/17/1998

Business Started:

1/1/1985

Business Started Locally:

1/1/1985

Type of Entity:

Sole Proprietorship

Alternate Names:

Castlecraft Marine

Castle Equipment Co.

Castle Group

Business Management:

Mr. Bruce W. Jensen, Owner

Additional Information

Refund and Exchange Policy

 1.     All returns requireauthorization from CastleCraft., Castle Equipment Co

2.     Unauthorized returns willbe refused and become responsibility
         of returnee.

3.     All products must be new, unused, and inoriginal packaging.

4.     Shipping costs are nonrefundable.

5.     All return shipping costs must be prepaid byreturnee.

6.     Returns are subject to a 20% restockingcharge 

7.    Claims for shipping damage must be submittedthrough the
        freight carrier, notCastleCraft.
8.    Any order cancelled after theproduct has shipped will charged 
       for the actual shipping costs.
If the product includes Free Shipping, then you willbe charged the ACTUAL shipping cost, as a cancelled order does NOTqualify for free shipping.  Free Shipping offers are only valid oncompleted orders, accepted by the customer.    

If the product includes a Flat Rate  ShippingFee, then you will be charged the    ACTUAL shippingcost, as a cancelled order does NOT qualify for Flat  Rateshipping.   Flat Rate Shipping offers are only valid oncompleted  orders, accepted by the customer.   Thisis due to the fact that Flat Rate Shipping Fees are discounted from theActual Shipping cost, which is typically much higher than the Flat RateShipping Fee.
9.    No returns will be acceptedafter 30 days.
10.  Any and all warrantee claims must be filedby the customer
       directly through the productmanufacturer's warranty
       department, not throughCastleCraft.
11.   If the product includes FreeBonus Items, the order cancellation
        VOIDS any  FREEOffer.  Any item already delivered as a FREE
         Offer  would either have to be returned, shipping cost prepaid by
         customer, or if thecustomer keeps such item, then the cost of the
         FREE Item would bededucted from the amount refunded, or 
         charged to thecustomer.
12.    FREE Shipping offers are onlyvalid within the 48 contiguous 
          States  of the USA.  FREE Shipping does not apply to Alaska,
          Hawaii, any USPossessions or Canada.
13.    MOTOR FREIGHT  - This isusually  a scheduled delivery:
        Items marked as FREE, FLATRATE or FIXED RATE  
       Motor Freight Shipping may onlyqualify to certain locations  within 
        our carrier's delivery service area.  Additional charges  may or may 
       not apply to remote, residentialand some business locations.

Business Categories

Boat Dealers, Trailer Hitches, Boat Trailers, Boat Supplies