Reviews

Review Details

• Review fromLois W

  Date: 01/09/2023

  1 star

  Lois W

  Date: 01/09/2023

  The products are great. The website and customer service, however, are TERRIBLE TERRIBLE TERRIBLE. Tried 3 weeks to order mats. They cancelled the first orderl Ordered again. They cancelled that one. 3 times. Finally ordered by phone. The order never appeared on my account on their website. Only the old "cancelled" orders. I complained about that, they said they'd look into it. Now 3 weeks later the mats arrived. But they sent TWO duplicate orders. Had to call and get a return authorization. Returned the box unopened.Got a notice that ***** had delivered the box back to them. Now, however, 3 weeks later, I still have NEVER GOTTEN A REFUND. Every time I call there's a different story from their phone people who all work at home. They're doing inventory so they can't scan my item as returned. It has been scanned and you should have your refund by now. Bla bla bla.No wonder there are no reviews anywhere, on their site, on ********* nowhere. The owners should be ashamed of their company operating like this.
  

  WeatherTech Automotive Accessories

  Date: 01/12/2023

  We apologize for the the inconvenience. I checked your history and see the 1st order was delivered on 12/27/22. The 2nd order we received an email and canceled and then a 3rd order was made, delivered and received back and fully credited in the amount of ****** on Jan 7, 2023. Refunds do take 2 to 5 business days depending upon your banking institution.

• Review fromKevin S

  Date: 12/15/2022

  1 star
  I would put no starts if I could. I wanted these for my truck for a long time. Then we bought my wife a 2017 *********** and I wanted her to get some before me. So we ordered all but the back mats When they arrived I was SOOOO DISAPPOINTED at the QUALITY and THICKNESS OF THIS GARBAGE. FOR THE ***** ITS HIGH WAY ROBBERY!!!!! We have had them over 2 years now and they have warped and dont fit. Which I might add it didnt take 2 years to happen. It started a month after we bought them. Where the doors close it hits the floor mat and never fits great. I thought of velcro stickys but for the price I paid I shouldnt have to do anything. Save your money this product is trash. Id pay $30.00 for the set not $300.00. TRASH!!!!!!!!!

• Review fromRobert J

  Date: 08/29/2022

  1 star

  Robert J

  Date: 08/29/2022

  The floor mats, etc. are not as advertised. When the weather gets hot they change shape so they do not fit properly. The sides wrinkle and bend with the changes of the weather. Weather tech should be ashamed of advertising "Made in USA" I would not pay this kind of money on Weather Tech products again! I Contacted them and they said fix it yourself. They gave directions to me but did not work for long.My advice to anyone reading my review is Purchase something else.***********************
  

  WeatherTech Automotive Accessories

  Date: 08/31/2022

  Thank you for reaching out. I believe you emailed ** regarding your ***** Equinox mats you just received and the box was damaged. The Email Assistant gave you reshaping instructions and also asked if you would contact her if that did not work. If you need a new front set of Floorliners for the Equinox please let ** know or respond to the Email Assistant that was helping you.