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Business Profile

Bathroom Remodel

Century City Baths & Remodels
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.67

Average of 3 Customer Reviews

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Review Details

  • Elizabeth J.

    Date: 09/16/2025

    Great quality and craftsmanship. Would highly recommend to anyone looking for a serious professional crew to get the job done. 

  • Arianna F

    Date: 04/14/2024

    Worked with ***** on a tub replacement. He was great - really quick, was honest about what needed to be done & got the crew out here 3 days later. The crew we had on site was amazing too - they were so fast (4 days total) and left the space cleaner than when they got there. I'm thrilled with the results!    

  • Mark E

    Date: 07/08/2023

    My main complaint isn't really about the work, but the owner's response to is***s with the work. We had them renovate 2.5 baths - pretty big job. We had one tub converted into a shower with a glass partition. I foolishly signed off on the final paperwork before closely inspecting the work. What I did not notice is that when they replaced the tub with the shower, the shower comes out about 6" farther than the old tub did. I think maybe they did not account for the size of the curb? Anyway, the center of my toilet drain is now ****" from the shower partition, which if you were installing a new toilet, from what I've read would not even be up to code. So I think, bummer, I am going to need to get this toilet moved over a few inches. I text the owner with a picture and explain the is*** and he replies saying that it is "...impossible to move the toilet." Okay... So his offer to fix this is to put in a smaller toilet, which does not even make sense. If my shoulder is smashed against the shower partition on a regular sized toilet, it will still be smashed against the partition if I am sitting on a smaller toilet. All around odd suggestion. Then he says he can remove the partition. Obviously that would look awful and then I would just have a shower curtain draped over my shoulder when using the toilet. Also a bad suggestion. So I ask again why they cannot move the toilet and he basically said that it is too much work and they won't do it. So I am pretty agitated at this point and say if he doesn't offer a reasonable resolution I will post complaints about the work (which I didn't really want to do). He threatens to *** me for that! Is it even legal for him to say that? Anyway I figure the last thing I want to do is let this guy in my house again so I hired a plumber come out and move the toilet. It took two hours and cost less than 2% of the cost of the remodeling job. Lawsuits are not a substitute for customer service!

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