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Business Profile

Medical Doctor

Mercy Health System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent over 2 hours on the phone trying to reach the Mercy Health ************* at **************************************. They REFUSE to answer any calls. I had an appointment and needed to reschedule and NO one would assist. I reached a person and they transferred me to another incorrect location. I had to recall and sit on hold again. I finally got through and the person literally hung up the phone after I said 2 sentences. Then I called the switchboard back and explained what was going on and another rude *** just hung up on me again. After 2 hours of incorrect transfers and hold times I was never able to reach anyone. And my appointment time came and went without me being able to reschedule due to their incompetence of hanging up on customers and transferring customers to incorrect locations. I requested a supervisor to help and cancel appointment. The message system *** said they took the message and would forward to a supervisor. I never heard back from anyone once again. Now they want to try and charge a no call no show fee, when I tried to reach them for HOURS and no one would answer the phone lines. This is very unprofessional and shows the level of their incompetence. I am over 80 years old and should not have to gain high blood pressure worrying trying desperately to reach some one regarding a reschedule and/or cancellation of an appointment. Their conduct is gross and they need to fire the ***s whom keep hanging up on customers. How rude can a company be? I am very disgusted at their behavior and will try to find another company to do business with medically, going forward.

Mercy Health System is NOT a BBB Accredited Business.

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