Business ProfileforMr. Duct, Inc.

On 10/16/23 an air duct cleaning was performed by technician of Mr. Duct, Inc. Throughout the cleaning the technician displayed images of the air ducts room by room. I specially asked if those images would be shared with us at the conclusion, to which he confirmed they would. At the conclusion, I reiterated our request for the images. He explained that he would ensure they were sent to us by email the very next day. After a couple of days, by email and by phone I followed up and spoke with various assistants who assured me they would get them to us. I have a list of names, if needed and evidence of my email communications. My latest contact was on 10/24/23, where I was reassured that she would reach out to the technician and call me back by days ends with the information. To the date of filing this complaint, I have heard and received nothing. The receipt we received at the conclusion of the service, is clearly marked, "Yes" to the question for having the discussion for the images and for them to be furnished. At this point, the company's credibility is in question with us. Prior to contracting Mr. Duct, we thoroughly vetted them through the BBB and a recommendation by a family member who shared their duct images with us. While the service was completed, the after service has been not there. Setting an expectation that was not fulfilled is the reason for this complaint.