Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25th 2023 I traded in my 2018 ***** Malibu that had warranty money owed to me on a 2021 Kia ********* I never received a check for the money owed back to me. Then May of 2025 my ***************** receive paperwork in the mail being sued ****** and then another ****** for court costs. I went to the financial institution that my vehicle is financed through & asked them about these charges and they showed no records of me owing this money they said it should have been on my loan if owing it. The day I bought my vehicle I had 2 witnesses with me to a test to this even though the salesman kept telling them to leave. In the state of ***** you do not have to have a down payment on a used car. My cosigner was not present at the dealership when I bought the vehicle and HD a courier come to *********** the following day. My cosigner is now being garnished. The men working there are crooks and screwed a woman over. I had to put new tires and windshield in my vehicle for it to be safe.

  Business Response

  Date: 05/20/2025

  We appreciate the opportunity to respond to this matter and provide clarification.
  
  On October 25, 2023, the customer traded in their 2018 ***** Malibu and purchased a 2021 Kia ********* At the time of the transaction, the customer had a GAP contract and extended warranty on the traded vehicle. The prorated refund from the cancellation of those products was applied, at the customers direction, as a down payment toward the new purchase.
  

  In addition to the applied refund, the customer agreed to an additional $400 down payment. This amount was clearly disclosed and documented in the signed paperwork, including a separate We Owe/You Owe form that outlined the obligation. No paperwork was signed until the termsincluding the $400 balancewere fully discussed and agreed upon.
  
  Unfortunately, after multiple attempts to collect the outstanding $400 balance and receiving no payment or resolution from the customer, a final notice was issued on January 9, 2024, stating our intent to submit the matter to a collections agency if unresolved.
  
  Despite allowing over six months for the customer to settle the balance, no payment was received. As a result, the unpaid balance was submitted to a third-party collections agency on April 3, 2024. Once the debt is transferred to collections, Premier AutoGroup has no control over the agencys handling of the account or any additional fees they may apply.
  
  It is important to note that while the State of Idaho does not require a down payment on used vehicles, any down payment agreed upon as part of the loan structure and contract becomes the customers financial responsibility. This was fully disclosed and agreed to before any documents were signed.
  
  Lastly, we are genuinely sorry to hear that the customer feels they were mistreated. We strive to treat every customer with respect and transparency. Our goal is always to resolve matters without escalation, which is why we made repeated efforts over several months to work directly with the customer before involving a third party.
  
  We hope this response provides a clear and accurate understanding of the situation.
  
  Sincerely,
  Premier AutoGroup
  **********, *****

• Initial Complaint

  Date:09/27/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is using illegal sales calls tactics. I have called twice to have them remove me from their calls list which they will not do. I have asked to speak with a manager on both occasion and they would not give me managers number. The sales calls they are placing are outside the bounds of the law. They are calling outside of normal business hours. I am also receiving calls on nights, Saturday's and Sundays. At the point of my first phone to call them I had received 12 calls in 5 days. Again including Saturday and Sunday.Trying to contact the operating manager has resulted in nothing and the person who answered the phone became increasingly rude and dismissive.

  Business Response

  Date: 10/05/2022

  In regards to the compliant ID ********. We have spoken to the customer and removed his name from our call list. We do not do anything Illegal, and are only here to help answer questions from people who input their information in our website. We gladly remove anyone who asks from our call list. We are sorry that in this particular situation it looks as if the ball was dropped by an employee, and we will use this as a training opportunity for our employees. We are and continue to be the Home of No Pressure and No Hype.
  
  Thanks 

  ***********************

  
  

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************