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Business Profile

Property Management

Legacy Rental Management LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the co-signer/guarantor for a lease at **************************, which is managed by Legacy Rental Management, LLC. The lease, co-signed for ********************, was originally supposed to run through March 31, 2025, but River moved out early vacating the unit on or around November 1, 2024.On November 22, 2024, River received a text message from Legacy Rental Management confirming they had sold the lease to a new tenant. Despite this, I (as co-signer) was never contacted at the ******* February 2025, I received my first communication ever from Legacy, which demanded payment for a past-due balance of approximately $5,467. The email included a list of charges, but provided no explanations whatsoever for why these charges were applied, how they were calculated, or why charges continued after River vacated and the lease was allegedly sold.This breakdown included rent, fees, utilities, and other costs for November, December, January, and February even though River no longer lived there and Legacy had stated the lease was sold. This creates a serious concern that Legacy is attempting to double-dip rent charging both River/***** and a new tenant for the same months. This practice could violate Idahos duty to mitigate damages, which requires landlords to actively re-rent a unit and reduce the financial burden on departing tenants.Since that February email, I have made repeated efforts to contact Legacy Rental Management, including:Multiple emails (no response)A certified letter (returned unopened)A hand-delivered letter to their office A follow-up text to the number used to contact River Legacy Rental Management has ignored all communication from me, leaving me with no way to understand, dispute, or verify these charges even though my credit is at risk if the account is sent to collections.

    Business Response

    Date: 03/04/2025

    I'm sorry but you have the wrong company. I viewed the text messages and emails attached to the complaint and they state Central Park Apartments, managed by Redstone Residential, NOT Legacy Rental Management. Legacy Rental Management has NEVER managed Central Park and we are not affiliated with ******************** in any way and never have been. We also have no one in our system with the name River ******* or ***** ******. Please remove this complaint as it has nothing to do with Legacy Rentals. We wish you nothing but the best in resolving this with ********.

    Customer Answer

    Date: 03/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because I have mistakenly submitted this complaint to the WRONG business.

    My apologies, 

    ***** ******

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon moving in the water heater was failing and has now progressed to being unsafe, it's causing scalding injuries. I also have black water coming from my shower which they claim is due to faulty water heater, it also bangs so loud that you can't sleep through the noise. The water heater is also our heat source for the apartment, since it's failing the heat isn't working properly. They were contacted about this is*** on 12-11-23, they sent a technician out and he agreed it needed to be replaced. He claimed it would be done on 12-14-23. He never called nor showed up. Weeks went by and the excuses always changed. Finally got the information for the technician and called him, it ended with him now refusing to do the job and he told me to contact management to hire a new technician. I did just that and management is refusing to hire a new contractor. When I said then my only option is to *** you because this is unsafe and burning my child, management threatened that they would void my lease if I were to contact my attorney. I stated I just wanted the water heater replaced, it's been 2 months, I think thats more than a generous amount of time I've given them. They had maintenance call me and said they were waiting on delivery of water heater even though acording to the tech it had been ordered at least 3 weeks ago. And since the last phone call, it's been yet another 2 weeks without a word. Hire someone else and finish the job before the water heater either goes out and we have no heat and the pipes freeze, or it explodes. This is my last and final attempt to get you to fix it before I have no choice but to take it to the courts.

    Business Response

    Date: 02/15/2024

    We apologize for the time it has taken for the vendor to get the water heater ordered and installed. We have used him many times before and never had issues like this. We cancelled the work order through the vendor and have purchased and installed a new water heater ourselves. Thank you for your patience in this. 

    Customer Answer

    Date: 02/15/2024

    I was wondering if you can remove the part about them threatening to void my lease if I contacted an attorney, upon clarification they ment if I was unhappy with the appartments condition they would let me out of the lease without penalty. 

    Customer Answer

    Date: 02/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Legacy Rental Management LLC is BBB Accredited.

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