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          Find a Location

          Athene USA has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Athene USA

              7700 Mills Civic Pkwy West Des Moines, IA 50266-3862

              BBB Accredited Business

            • Athene USA

              1080 Jordan Creek Pkwy West Des Moines, IA 50266-6004

              BBB Accredited Business

            Business ProfileAthene USA

            Annuity
            Multi Location Business
            BBB accredited business

            Contact Information

            7700 Mills Civic Pkwy

            West Des Moines, IA 50266-3862

            Visit Website
            (888) 266-8489

            Want a quote from this business?

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            Customer Reviews

            1.12/5

            Average of 69 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            77 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/12/2023

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Athene USA has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Athene USA

                7700 Mills Civic Pkwy West Des Moines, IA 50266-3862

                BBB Accredited Business

              • Athene USA

                1080 Jordan Creek Pkwy West Des Moines, IA 50266-6004

                BBB Accredited Business
              Location of This Business
              7700 Mills Civic Pkwy, West Des Moines, IA 50266-3862
              BBB File Opened:
              1/1/1949
              Years in Business:
              27
              Business Started:
              6/13/1996
              Business Started Locally:
              6/13/1996
              Business Incorporated:
              6/13/1996
              Accredited Since:
              6/12/2023
              Type of Entity:
              Corporation
              Business Management
              • Eric Westman
              • Sam Dearborn, Vice President of Marketing
              • Grant Kvalheim, President/CEO
              Contact Information

              Principal

              • Eric Westman
              • Grant Kvalheim, President/CEO

              Customer Contact

              • Eric Westman
              • Sam Dearborn, Vice President of Marketing
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              77 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/28/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I was offered a lump sum pay out by Athene January 2022 for 100.371.04 I was 60 almost at the time Now that I'm 62 I want to move this money to a different account It's now 79.195.44 That's a difference of 21.175.60 I asked since February 13 2024 of what happened to all this money and had countless dates of calling and being left on hold of where my money is I asked for my financial records for the past 2 years and they will not give them to me explaining why there is such a huge difference I have all the dates documented on my conversations on the phone and online chats with all the customer service reps names The last conversation was on 3/25/2024 asking for my financial records to be in my email on 3/26/2024 I have received nothing I need to know what happened to my money and as a client I am *********** my records
              Read More
              Read 76 More Complaints

              Customer Reviews

              69 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joyce M

              04/04/2024

              I invested in this company through a financial advisor. The worse investment I ever made! Penalties for early withdrawal prior to 12 year contract date are exorbitant and their methods of computing roi are confusing and questionable. An example: I moved a $28000.00 **** to Athene in 2011, left it there until I could withdraw without penalty (12 years). In 2023, it was valued at $42000.00, a gain of $14000.00. I withdrew the $42000.00 in 2023, invested it in some blue chip stocks and the account balance today is $69000.00. A $27000.00 gain in one year. I would advise any serious investor to avoid all annuities and, especially, Athene. I would fire any financial advisor that utters the word annuity to me in handling of my investment. This company not only lacks transparency in their investment strategy, that have the most inefficient and pathetic customer service when you are looking for assistance on anything.

              Athene USA Response

              04/09/2024

              Thank you for the opportunity to review and respond to our customer’s concerns. To protect the contract owner’s privacy, we have provided a written response directly to him/her by United States Postal Service. A response will not be posted to this site.
              Read 68 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

              More Info on Local BBB

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