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Business Profile

Publishers Periodicals

Dotdash Meredith
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi i purchased a paid subscription to people magazine for my elderly mother because she likes to read them and now they sent me a letter saying that her print issues are suspended do to limitations on inventory which is ridiculous.I have a year subscription that was started in april and awhile left on this.They said i can get digital issues but my mother does not want digital issues and we paid for print issues.The account number from the letter is ************ just want the issues in print that we payed for i am not understanding this at all.I purchased the issues through discount mags thank you.

    Business Response

    Date: 06/29/2022

    We apologize for any inconvenience ****************** has experienced.

    We have resumed delivery of the print magazine.  Delivery will resume with the July 25, 2022 issue and will continue through the April 17, 2023.

     

    Customer Answer

    Date: 06/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving emails at ************** that I NEVER signed up for and cannot unsubscribe. This company reflects that I'm not receiving emails but I am. There unsubscribe button on the emails do not work. They are fraudulently sending emails I didn't request. I want them to cease sending me emails from bhg.com and any other company affiliated with them.

    Business Response

    Date: 06/30/2022

    We apologize for any inconvenience *************************** has experienced.

    We have removed *************************** from future emails.

    Customer Answer

    Date: 07/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a charge today of $101.00 on my checking account for a people magazine subscription I did NOT authorize to have renewed. I have been a customer of **********************/Magazine store for several years now for real simple and other magazines, but this time they charged me without the usual email renewal notice that they normally send for my other magazine subscriptions. I would have cancelled the People subscription coming up, had I known it was coming up! I now have to ask my bank to reverse the charge.this also went through on a Sunday morning, and when I attempted to call magazine store number I got a recording this is customer service, sorry were closed and then it disconnected. No company name mentioned, no business hours, no voicemail option. So shady! What kind of a way to do business is that!?

    Business Response

    Date: 06/21/2022

    We apologize for any inconvenience ******************* has experienced regarding People.

    We have located a subscription under the name ***********************.  The renewal subscription was cancelled. The previous paid subscription will expire with the July 18, 2022 issue.

    We have corrected the name on the subscription and removed ******************* from our promotional lists.

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