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Business Profile

Fitness Center

Onelife Fitness Woodstock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an email writing to request the cancellation of my gym membership I have not lived in ******* since 2022, and at that timein August 2022I believed I had successfully canceled my membership. This was done at the front desk at the gym which was under Golds Gym at the time. However, after recently reviewing my bank statements, I noticed that membership fees have continued to be charged. I'm unsure where the error occurred, especially because my front desk cancellation was just a confirmation because I only signed up for three months to begin with due to the fact that I would be moving. One life has since come back even after I asked for proof of what contract I signed saying that they cant find record of the contract either but will cancel my membership immediately. This is absolutely ridiculous that since they cannot find the tracking of the contract THEY have me under that I will continue to be financially penalized.

    Business Response

    Date: 05/06/2025

    Hello!

    Thanks so much for the message. We want to first apologize for any miscommunication regarding your membership. We have processed your refund for $696.82 back to your card ending 8822. Please allow a couple days for it to show on your account. Let us know if we can be of further assistance.

    Thanks so much!

    Customer Answer

    Date: 05/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Genesis ******

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One Life fitness had charged my account several times a month for the same service. I have had December refunded through Truist. I cancelled all affiliation with them yet they are once again attempting to charge my account three times in the last hour. The employees ******** and **** are scamming people into giving a second form of payment claiming that they made a mistake. Once they got my information they have charged my account over and over, I had to block this merchant yet they are still trying to take my money. I just want to forget about this horrible place that left me without gas or food the week before Christmas and ignored all attempts to remedy this issue. Im considering calling the police.

    Business Response

    Date: 01/25/2024

    Hi, 

    ******* bought personal training on October 2nd and the recurring billing was set to the 25th of every month. On November 8th she purchased personal training sessions to use before the payment on November 25th was processed.  We cancelled *******'s Membership and personal training at Onelife Fitness so she will have no issues moving forward.

Onelife Fitness Woodstock is NOT a BBB Accredited Business.

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