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Business Profile

Waste Management Services

AMWASTE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amwaste is the community trash service and they are not picking the trash for the community. The HOA has made multiple attempts to rectify the issue by calling in and speaking to employees of Amwaste. At this point, it’s becoming a sanitary issue and we have no other alternatives for trash pick up. We have a contract it states they were to pick it up weekly and they have not picked it up for couple weeks which is causing an issue for our entire community. This is not the first time it has happened recently and is an ongoing issue. We would appreciate any help that you can provide. Our community name is ******** ***** ************ *********. The address for the community is **** ***** ***** *** ************* ** ******

  • Initial Complaint

    Date:09/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially when I got my property this company took 2 months to deliver my trash can, they were rude on the phone when I spoke when them, and recently they were so incompetent that they dumped my trash can in there truck, meaning I have to wait another prolonged amount of time to get another trash can. Terrible customer service and no kind of communication as to when I will receive another one.

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our regular garbage pick up day is Monday however the service was not provided this week and has been delayed the past two months. I've contacted customer service and they didn't know of any delays. I then sent an email and was told a call notification had been sent to the customers informing them of the delay and the route would not be completed today. Please give them until the end of the week to recover the trash. Today is Friday which is the end of the week and that call was sent out on Monday and no other notifications have been sent since then. This has been an on going issue with this company in our neighborhood and the cost of the service keeps increasing. They offer additional cans but it's double the cost for the service.

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is suppose to pick up trash every week. In the month of January only had trash picked up twice . This is every month.

    Business Response

    Date: 02/20/2023

    After reviewing Ms. ********s account, out records show she has only reported one incident this year for a missed pick-up.  We have had an issue the the driver covering her route and have since replaced that driver.  Ms. ******* should begin seeing consistent service going forward.  A $6.51 credit has also been applied to Ms. ********s account for the one week of documented missed service from ***********

    I sincerely apologize for any inconvenience caused.

    Thank you for bringing this matter to our attention.

    Robin
    P******
    Operations
    Administrator
    AMWASTE,
    LLC
    Phone: ###-###-####

    Customer Answer

    Date: 03/13/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The trash is not being picked up as agreed upon in our contract. We went nearly 3 weeks with no trash pick up.

    Business Response

    Date: 03/07/2023

    ********** at 2:25pm, called and spoke with granddaughter ***** to inform her our records show no reports of missed trash pick-ups until her BBB report.  Advised going forward to let us know right away of such issues so we can take immediate action.  Also issued  a $19.53 credit to ****** ********* account for the 3 weeks claiming no service.  ***** was very pleasant to speak with and has my direct line to contact me for any issues that may arise.

    Robin P******
    Operations
    Administrator
    AMWASTE, LLC
    Phone: ###-###-####

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since ****, we have had nothing but issues with Amwaste, they will go 2-5 weeks without trash pick up and when you call the office, they’re customer service agents are extremely rude, however they always say that they’ll make a report and the issue should be handled within 24 hours, or “they will pick up by Saturday of the week”. This situation has occurred more times than I can even count and currently we are going on week 3 with no pick up. I have called 3x this week in which the agent said every time “give them 24 hours”. It’s been two weeks since the first “24 hour notice”. There is trash cans knocked over throughout the community and trash on the sides of the road. This could cause health issues and obviously environmental and nature issues, as we live in a farming area. I have also emailed corporate with no response and that was 3 days ago as of now. They refused to deduct anything off of the bill. We have to call many times every month to report non pick up, and this is happening all over ******** county.

    Business Response

    Date: 02/22/2023

    Trash service is mandatory in ******** ******* *******.  Ms. ******* received authorization from the county to close her residential account to use a commercial dumpster to better service her ****.  Her residential account was closed out ***********  

    Unfortunately, there were interruptions of service from mid-December 2022 through January 2023 due to lack of manpower or mechanical issues.  Adjustments were made to Ms. *******'s account during the time of interrupted service.  She also has a left over balance $12.74 refund that is being mailed in the form of a check.  Ms. ******* should receive the check within 3-4 weeks.  There are no further actions required on this closed account.

    Kind regards,

    Robin
    P******
    Operations
    Administrator
    AMWASTE,
    LLC
    Phone: ###-###-####

    Customer Answer

    Date: 02/28/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is not picking up our trash, we have been three weeks without pick up....
    This is unacceptable when we pay for your service and have trash accumulated for weeks.

    Business Response

    Date: 02/13/2023

    We apologize for the inconsistency on your trash recovery. Our operations team has been made aware of the concern and will address the issue. An adjustment has been applied to your account. 

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company does not pick up our garbage on time and some weeks they don't pick it up at all. The whole community is having the same issue. When ever you call the company the answers is always "we will pick it up today" or "we will pick it up within 24 - 48 hours.

    Business Response

    Date: 04/10/2023

    ********** RESPONSE:  CALLED CUSTOMER & APOLOGIZED FOR THE INTERRUPTIONS. EXPLAINED THERE IS A NEW DRIVER ON HIS ROUTE AND SHOULD SEE MUCH BETTER IMPROVEMENT IN SERVICE.  CUSTOMER ALSO HAS MY DIRECT LINE FOR ANY FUTURE ISSUES.  

    Customer Answer

    Date: 04/10/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *****

AMWASTE is NOT a BBB Accredited Business.

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