We bought a van at the beginning of this year and the actual sale went smoothly with no issues. I worked with Mr. Drew Ratliff and he has my highest praise as a professional sales consultant. As someone who once worked in car sales, I can say he has been one of the best I've ever worked with. The problem started when we discovered that your business office hadn't mailed the registration/documents to Washington to be processed in order to receive license plates and registration papers almost 3 WEEKS after the sale was completed. As of today, January 21, 2021, I have picked up the van from Matson but since I have no license plates or registration, I cannot do anything with the van legally on the road. This purchase was meant to start a business so now I am losing money every day I don't have the paperwork. My dad called the business office to inquire about the paperwork and the tracking number from Fedex but they have not yet called back. This is leading to an unnecessary delay because I need to file the registration with the Public Utilities Commission before I can even begin work. This experience started out smoothly but outside of my experience with Drew, this ended up being relatively disappointing. I completely understand the given excuse that COVID19 has left the company under-manned but communication about the delay would have been much better than 3 weeks of silence before we inquired and received the bad surprise. **** ****** I'iwi Medical Transport and Logistics