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Business Profile

Pest Control Services

Peachtree Pest Control

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Peachtree Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peachtree Pest Control has 9 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a quote from ***** at Pestban for termite services on June 2, 2023. The service was to be scheduled with *********************************. After speaking with *********, she informed me payment would be due at the time of the contract. Due to having an upcoming pest control service, I decided to hold off on the termite service. ********* and I agreed on a time to follow up and complete the contract with payment. I received two voicemails from ********* to complete the service; however, I did not return the call due to an unexpected death in the family. I did not return the call to ********* to complete the contract with the required credit card/ debit card. Monday July 3, 2023, I received an alert on my Chase account and logged on to find Pestban charged my debit card the $300 fee for the termite service. I never gave my credit card information to the business for this service. Because I have regular pest control with the company, my credit card information on file was used to secure the transaction.

      Business Response

      Date: 07/03/2023

      Dear ******,
      I hope this email finds you well. I am writing to offer my sincerest apologies for the recent issue regarding the incorrect charge on your card. I deeply regret any inconvenience or frustration this may have caused you.

      Upon reviewing our records, it has come to my attention that due to an unfortunate error on our part, we mistakenly charged the incorrect card on file for your recent termite agreement. I fully understand the importance of accurate billing and the inconvenience caused by this oversight.

      Please be assured that we have taken immediate action to rectify the situation. We have initiated the necessary steps to refund the amount charged to the incorrect card and ensure that it is credited back to your account as soon as possible. You can expect the refund to be processed within 5-7 business days.
      Furthermore, we have implemented additional measures and reviewed our internal processes to prevent such errors from occurring in the future. We understand the importance of maintaining the trust and satisfaction of our valued customers like you.

      Once again, please accept my deepest apologies for any inconvenience this may have caused. We value your business and are committed to providing you with the highest level of service.If you have any further concerns or questions regarding this matter, please do not hesitate to contact our customer support team at [contact details]. We are here to assist you and address any further issues promptly.
      Thank you for your understanding and patience. We appreciate your continued support and look forward to serving you better in the future.

      Yours sincerely,
      *************************************
      VP Business Operations
      Pestban, LLC

       

      Customer Answer

      Date: 07/03/2023

       
      Better Business Bureau:

      I spoke with a representative of the business regarding complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Peachtree Pest Control is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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