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Business Profile

Beer and Ale

Ultra Right Beer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 671 total complaints in the last 3 years.
  • 664 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a case of beer from this company on 8/16/24. Ive followed up on the order many times with emails. Ive tried to call but the voicemail is full. Ive even sent them a letter ******* I havent received the beer I purchased. I looked up reviews of the company to see if there are others whove experienced the same thing and yes, there are hundreds - see these (************************************************************). I sure hope you can help me and all these other customers.

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 packs of beer in October of 2024 still have not received the product no response from company after many attempts. Just want a refund.

    Business Response

    Date: 05/01/2025

    Dear BBB,
    We are writing in response to the customer dispute regarding their recent order. We would like to confirm that the customers order has been processed and will be on the way soon. 
    Tracking Number: 1ZJ74F34YW20751262
    Carrier:UPS
    Tracking Link: Tracking | ***** *************
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Sincerely,
    Allie

    Customer Answer

    Date: 05/02/2025

     
    Complaint: 23190522

    I am rejecting this response because:

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:04/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 specialty 6 packs of beer from this company in September of 2024. They kept saying it was back ordered or that I am in the next wave of shipments. On March 9, 2025 I received the last email apologizing and they will check into it. They have not responded to any more emails from me. I then checked online and have found out that many, many other people are having the same experience as me (with the same emails). At this point I believe we are being scammed. Order #******

  • Initial Complaint

    Date:04/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sep 9, 2024 I placed an online order. It was more like a pre-order which I was aware that would be a wait time. I emailed them on Jan 24, 2025 for an update. They said the order should ship within 30 days. On Mar 14, 2025 I emailed again since it had been over 30 days and I had not received any kind of update or shipping notice. No response was received. Emailed again on Mar 26 - no response. Submitted an email via their website - no response. Called their # on Apr 10 - voice mailbox was full. If I'm not going to get my product then I would like a refund of ***** which is what I paid in September.

  • Initial Complaint

    Date:04/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered my beer on January 22, 2025, and I have not received it yet! The company has stopped responding to emails, no customer service help, and their voicemail box is full, so you can't leave messages! DO NOT BUY FROM THIS COMPANY, IT'S A SCAM! There will be a lawsuit!!

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on August 3, 2024 for two 6 packs of the Ultra Right beer. It is now April 2025 and I still have not received my order. I have emailed the company many times. Most of the emails they have told me my order is on its way and now Im not getting any response at all.

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Still have not received order.Written company with no response. Called company but phone mail box full.Ordered Confirmation by company on 11/5/24.This is my 2nd order of same product. No response for 1st order. Called **** to lodge inquiry. **** credited me for 1st order from Aug 7of ************ is Conservative Dads

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this almost 6 months ago and have never received my order. I've tried calling but there is no answer and a voice mail box is full. I've emailed but was told my order will ship soon, but it never ships. My last two emails a few weeks apart have not been answered. I just want my money back at this point and it is a shame because i really wanted the product; it was supposed to be a Christmas gift.

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product 4 months ago, product was never shipped and i cannot get a response from the company

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchsed this product (2 6 packs of beer) on November 6 2024 and never received the item . I contacted customer support 4 months ago and was told it would be shipped in less than a month. After 153 days I never received an update from the company or the product and was charged $49.46 for the product.

Ultra Right Beer, LLC is NOT a BBB Accredited Business.

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