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T Shirts

Nine Line Apparel

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.18

Average of 22 Customer Reviews

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Review Details

  • Kenneth N

    Date: 12/04/2023

    Ordered hoodie that was in stock and not a preorder. After 5 business days I decided to email asking for status with reply that my order is too priority and that they will be in touch with fulfillment manager to get my order asap. Honestly thats kind of vague, and to me ASAP means either later that day, the next day or at least first thing Monday after the weekend has passed! I sent three more emails with no response, with last two emails asking to kindly cancel my order and issue me a refund. This isnt the first time this has happened either. This company use to have great customer service with quick replys. Shipping use to be quick too. Service has really gone downhill!!! Filing fraud dispute with credit card company tomorrow!

    Nine Line Apparel

    Date: 12/22/2023

    Good afternoon, your order was cancelled and refunded in full in our system on 12/5/23. I do apologize for the inconvenience this caused not getting your hoodie to you in the timeframe we initially promised. No excuses, we dropped the ball and you deserve better. This order has been refunded in full. If there is anything further we can assist you with please let us know. Thank you and I hope you and yours have a very Merry Christmas.

  • Samantha M

    Date: 12/03/2023

    Terrible customer service. Actually, non existent customer service. I placed an order on 10/27. Estimated ship date was 11/3. The order has still not shipped. I have tried multiple times to contact customer support. Every time I get an automated email stating your order is top priority. Thank you for your patience. *** tried reaching out on the website, calling and even ******** messenger. I will not be purchasing from here again. And I would advise anyone to refrain from ordering also.

    Nine Line Apparel

    Date: 12/22/2023

    Good afternoon, I apologize for the lack of response from our customer service as well as the delay in getting your order fulfilled. I do see where the order placed on 10/27/23 was canceled and refunded in full on 12/4/23.The 4 orders placed after that date have all shipped and show delivered. If you need further assistance, please reach out, we will be happy to assist.

  • Kevin G

    Date: 11/25/2023

    The Absolute WORST company to do business with..ordered one Hoodie on November 9th...suppose to ship by the 16th...*******************,nothing. Won't answer phone, email nothing...I Am a Veteran and these people give Veterans a bad Name ..Order Nothing from these Crooks.

    Nine Line Apparel

    Date: 11/27/2023

    Good morning, I apologize for the lack of communication around your order. No excuses, we dropped the ball and you deserve better. I do see where you have emailed in to our customer service team and we responded letting you know we have moved your order to top priority. Our Fulfillment Manager is working on this right now and will get this out to you as quickly as possible. Our team will be in touch directly as well. Thank you.

  • David B

    Date: 10/22/2023

    Ive waited 4 weeks nothing I ordered 4 t shirts and hoodie and no emails back no out for shipping email Im starting to get ****** because I spent a lot and still nothing

    Nine Line Apparel

    Date: 12/22/2023

    Good afternoon, *****. I have looked into our system using both your name and email address and see no orders made with Nine Line Apparel online. Please contact our customer service team at ****************** to get to the bottom of this asap. Thank you and I hope you and yours have a very Merry Christmas.

  • Jeffrey B

    Date: 10/10/2023

    Absolutely horrible company to try and get ahold of period once you purchase It's all up in the air if you'll ever see your product. Days worth of phone calls, emails and texting. Was hung up on by one of ther people when trying to find out were my order was. 11 days now since the took payment and still no shipment of product. When you finally do get through, they just feed you ******** and send you on your way. Absolutely a shame that this is how a veteran owned company does business with its supporters! Last purchase from nine lines and that's if I don't cancel this one.

    Nine Line Apparel

    Date: 10/11/2023

    Nine Line Apparel is proud to be a made to order company meaning we do not make the item(s) until your order is placed. We do this so that we can guarantee the best quality product made exactly to your specifications. Because we are made to order, please allow 3-5 business days from the date of your order for production time before shipment. If you ordered a ******************** your complete order will ship out on the close date provided for the ******************** If you ordered 24 hour ship items, all items in your cart must be 24 hour ship to be eligible. During this time your order status will show as Unfulfilled. Once your order has been produced, picked, and shipped in our system the status will change to Shipped. Once shipped, you will receive an email notification with your tracking number to keep track of your package until it arrives at your home. Shipping time is not included in our production time. Standard shipping takes approximately 3 to 5 business days and **** Priority takes approximately 2 to 5 business days. Your order has shipped and is currently en route. **** Tracking: **********************

  • George T

    Date: 10/03/2023

    I received my order only to find 1 shirt was smaller then the other 2. I sent 2emails on how to return the shirt(I RECEIVED NO RESPONSE). i THEN RETURNED ALL 3 SHIRTS WITH A LETTER EXPLAINING THAT AS I HAVE HAD NO RESPONSE TO THE EMAILS I WAS RETURNING THE WHOLE ORDER. I sent the return on September 25 2023 by ***** ********* WAS DELIVERED TO THIS COMPANY ON SEPTEMBER 29th at 11:30 AM. I HAVE ATTEMPTED TO CONTACT THE COMPANY 4 TIMES, LEFT MESSAGES, WITH MY PHONE NUMBER. (NO RESPONSE). AS A VETERAN I WOULD HAVE HOPED FOR BETTER SERVICE. I STRONGLY URGE ALL TO FIND ANOTHER VETERAN OWNED COMPANY TO DO BUSINESS WITH. I HAVE ALSO NOTIFIED THE ******** BETTER BUSINESS DEPARTMENT FOR THEIR ASSISTANCE

    Nine Line Apparel

    Date: 10/04/2023

    Good Afternoon, Sir. I sincerely apologize for this experience and certainly understand your frustrations. I do not see where a return was initiated through our return portal where the refund would have been issued automatically, however, I have just refunded your order in it's entirety. You should see that refund applied to the method used for payment in 2-3 business days. Again, I apologize for your experience. This is definitely not typical of our customer service team. If you have any questions please feel free to contact us. Thank you.

  • Becky C

    Date: 09/20/2023

    I would give zero stars is possible. Absolutely the worst customer service I have ever encountered..if you want to call it an encounter. 5 phone calls, 3 emails, in a week looking for my order I placed nearly a month ago. They should be ashamed using the veterans, the American flag, the and the emergency responders, and the military to gain peoples money. Disrespect =100%. I will never order again.

    Nine Line Apparel

    Date: 10/04/2023

    Good Afternoon, I apologize for your experience and certainly understand your frustrations. Looking into email submissions, I am unable to locate where you contacted us, however, I will gladly get the order refunded in it's entirety for the amount of time it took us to fulfill. I do show that the order has been delivered but we will gladly refund your order due to this experience. That refund will be applied back to the method used for payment in 2-3 business days. If you need anything further please don't hesitate to contact us directly. Thank you and, again, we apologize for this experience as this definitely isn't typical of us.

    Nine Line Apparel

    Date: 10/04/2023

    Good Afternoon, I apologize for your experience and certainly understand your frustrations. Looking into email submissions, I am unable to locate where you contacted us, however, I will gladly get the order refunded in it's entirety for the amount of time it took us to fulfill. I do show that the order has been delivered but we will gladly refund your order due to this experience. That refund will be applied back to the method used for payment in 2-3 business days. If you need anything further please don't hesitate to contact us directly. Thank you and, again, we apologize for this experience as this definitely isn't typical of us.

  • Tripp L

    Date: 09/14/2023

    I am a veteran and love veteran owned businesses, but this company has the worst customer service I have ever experienced. They will take your money and let you pay for expedited ship and never even fill your order. I have been a customer for years, but never again will I give them a *****.

    Nine Line Apparel

    Date: 10/04/2023

    Good Afternoon, Sir. I sincerely apologize for this experience and certainly understand your frustrations. I do see where you contacted us via email on 9/21/23 and a response was sent on 9/25/23. Outside of that email, I'm not seeing further communications, however, we will certainly make this right. I do see that the package now shows delivered: ********************************************************************************** I will issue a full refund due to the issues with this order. You will see that refund applied to the method used for payment in 2-3 business days. If there is anything further we can assist you with please contact us directly. Thank you.

  • Jeremy V

    Date: 07/21/2023

    I ordered a sweatshirt and t-shirt on July 2 with an estimated ship date of July 5-7. Today, after 19 days, 3 emails, and 3 phone calls, I finally asked them to cancel the order and refund my money. I finally talked with someone in customer service who could see my email requests, but she said she was not able to see, or give me, any information that might explain the delay or when I could expect the ordered items. As a military family with a son currently deployed, I wanted to be able to support a veteran-owned company. Still, my experience with NineLine is beyond disappointing and has been a very frustrating experience.

  • Nora L

    Date: 07/02/2023

    Ordered 5 shirts on 5/26/23. It's 7/2/23 and they still have not shipped my order. I'm requesting a refund. My husband is a veteran. We really wanted to support this company. We do not recommend Nine Line Apparel.

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