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T Shirts

Nine Line Apparel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to order a shirt for myself and then stuff for my friends, I clicked on your sizing for myself and I don’t understand your women’s sizing. What is a 22 inch measurement I don’t know where that measures from or how to measure that for a woman. I don’t know if I’m a medium or a large and I’m trying to figure out which would be the best size. So I asked your chat and I got the rudest responses and I still don’t have an answer. I ordered and I want to cancel. I don’t want to give you guys money after this. My question still isn’t answered after going back back-and-forth with your chat over and over and over again. I called your customer service and they don’t answer. I left a message. I get no phone call back. I want to cancel my order and never deal with this company again I can’t believe this is a veteran own company talking to people like this! I support all veteran own companies as much as I can. My friends are all veterans and if this is how you treat people asking questions and you as a company support these responses from your workers to customers, you don’t deserve my business or any veterans business at all. Veterans have enough PTSD they deal with then to have to deal with jerks on chat just trying to get a size correct!!!

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monthly subscription to receive TShirts each month are poorly sized. Adult sizes are for children. Do not subscribe

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 11/19/23 with an expected ship date of 12/1/23. The order status is still preparing for shipment with the same expected ship date. I contacted customer service their response from 12/11/23 was that the order would be processed ASAP. I contacted customer service again on 12/18/23 and didnt receive a response.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to reach them in regards to an order that seems to have a flaw in the product. They have been unresponsive

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order USA3827717 ordered on 10/11 Order USA3827695 ordered on 10/11 Reached out to their customer service multiple times via email and have not received a valid response, I would like my order as it has now been almost 2 months without this order. This is highly unacceptable and needs to be remedied.

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    oder my order 2 weeks ago nothing in return. **********

    Customer Answer

    Date: 09/29/2023

    9 line apparel got back to me , an told me that i had order a limited edition tshirt that hasent ship yet, thank you very much for your help.

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5th I placed an order with Nine Line Apparel for T shirts, Hoodies and caps for the total amount of 146.59. After multiple emails, phone calls and voicemails I have gotten no response, the products have still not been shipped and no information as to when or if they will be shipped. I would like a refund for my amount and suggest that no one ever do business with them.

  • Initial Complaint

    Date:08/28/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I made an order from NineLine roughly 2 weeks ago and was told that it would ship on the 16th. I have not received any updates and I have tried to email them one time as of yet. My order number is #**********

    Customer Answer

    Date: 08/28/2023

    The issue has been resolved thank you very much for your help.

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online with Nine Line Apparel on June 23rd 2023 and haven't heard anything on my order since then. I have sent 3 emails within the last 2 weeks with no response. I have also asked for a refund if they do not want to ship my order out and again no response. Can you please help me? My order number is **********.

    Customer Answer

    Date: 07/21/2023

    Closed as resolved please. Thank you 

Nine Line Apparel is NOT a BBB Accredited Business.

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