Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 *** from a local Dealership. I purchased a GWC warranty as well to protect the vehicle, especially while i was making the loan payments. After 1 yr of ownership and less than ***** miles i experienced an issue with the engine losing power and warning lights. I took it to one of their approved service providers and was informed that I needed an engine replacement. The technician said that the bearings had spun filling the engine with metal pieces. *** DENIED the claim stating that the engine was filled with metal pieces and therefore was not cover under my coverage. SO THE ENGINE FAILS CREATING METAL AND DEBRIS IN THE OIL PAN AND ITS NOT COVERED BECAUSE THE ENGINE FAILED. I have never heard a more outlandish excuse in all my life, and will do everything in my power to warn people about what their slogan " No worries, just drive" Truly Means.

  

  Business Response

  Date: 12/16/2024

  Thank you for this information, we will be contacting the customer directly. 

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty policy purchased 2/14/2023 and GWC is now refusing to pay for repairs on my vehicle which is at *************. *** initially requested that Hub City **** tear down parts and my vehicle is now undriveable. *** is now refusing payment and I am without a vehicle or repairs for two and a half months. I had no pre-existing issues with this vehicle. ************* in ******************* did an inspection to verify this. Action needs to be taken by *** to authorize this repair.

  

  Business Response

  Date: 12/16/2024

  Thank you for this information, we will be contacting the customer directly. 

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22644355
  
  I am rejecting this response because:
  I haven't received any contact from the business as of this message and would like to continue communicating through the BBB
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 12/20/2024

  To whom it may concern:

  I cannot locate a contract for name submitting this complaint.

  Please send the contract or VIN # so I can research the issue.

  *** ****

  GWC

  Customer Answer

  Date: 12/21/2024

   
  Complaint: 22644355
  
  I am rejecting this response because:
  attaching contract
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 02/06/2025

  To whom it may concern:

  I cannot locate a contract using the information provided in this complaint.  The name search does not bring up a contract for this person.

  If they can submit a copy of their contract or the last 8 of their VIN # - then we can search for their contract and respond to their complaint.

  Thank you,

  *** ****

  GWC

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well my husband got a 2019 ***** equinox and the warranty company GWC warranty is giving us a hard time bc the car is in a shop with a blown turbo and piston 2 and 4 they tell us to send receipts proof of oil changes and we have done that I have been dealing with this company over a month have 5 different emails to send receipts proof that we got the oil and filter they are trying to say maintenance should have been done every 1000 miles and the thing that the oil only saltifsy when there in anti freeze in the oil as it had a blown turbo and pistons and the garage that had the car has sent things to warranty company and they are fighting me tooth and nail we paid extra for the extended warranty and if I would have known how this warranty company was I would have never got the extended I have asked for a supervisor to contact me and they havent I have sent numerous of receipts with mileage proving we did the oil changes as one person tells me receipts will get the claim going and we have provided them and now they say the oil changes werent done every 1000 miles I am trying to get this taken care of thank you for your time in the matter

  

  Business Response

  Date: 02/21/2025

  BBB Complaint # ********

  Thank you for forwarding Ms. ****** comments to us.

  We have instructed Ms. ***** that she needs to give her repair facility permission to tear down the engine in her vehicle to the point of failure.

  Once tear down is complete and the repair facility has verified the cause of failure, they will need to call GWC so that we can schedule and Inspection of the vehicle - to verify the cause of failure that the repair facility found.

  Until Ms. ***** gives this permission to her repair facility, and they call *** to schedule an inspection, we cannot proceed with her claim.

  This is standard claims procedures for engine repairs.

  Please contact me if you have any questions.

  *** ****
  Claim Relations Advocate

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a warranty from *** with the purchase of a used car. A month after the purchase, the car started to violently shake when trying to engage 5th gear. After a repair the car was not fixed. We returned the car back to the shop to have the torque converter replaced. It did not fix the problem. So we returned the car to the shop for repairs. We are now being told that the warranty is expired and nothing can be done. The car was at the shop when the warranty expired. We did what we were supposed to do.

  

  Business Response

  Date: 11/18/2024

  Hello, 

   We have received the complaint and will be reaching out the customer directly to discuss.  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck into the dealership to have it looked at for a possible transmission issue. Turns out, the transmission had gone bad and needs replaced. I was happy knowing I would be covered with the ************** train plus warranty. Until they declined to actually fund the fix siting that the tires were too big even though I do not have that large of tires on my vehicle and that was already considered since I pay a surcharge already for having them (WHICH WERE ON THE VEHICLE WHEN I PURCHASE IT! EVERYTHING IS THE SAME AS THE DAY I PURCHASED THE ******* They did a fix on both control arms this past spring in 2024, and they did not have any problem at all with the tire sizes then and actually passed it through without a problem. Now that its a major fix, they are declining to step in when it actually matters to help someone who invested in them at an earlier time. They have not been helpful at all with this and I financially need this to work out because it would be crippling. Thanks

  

  Business Response

  Date: 11/08/2024

  To whom it may concern:

  Thank you for forwarding Mr. ******** comments to us.  We will contact Mr. ****** directly to address his concerns.

  *** ****

  GWC

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is stating I owe them "GWC Warranty hereby demands payment of $3,290.00", however the local Kansas city rep ****** *******] failed to change over our bank account information [we had a fraud charge which forced us to change account #s] for months upon months, and then all the sudden showed up asking for us to pay absurd amount because of her ******* to do her job to which we had no idea. We would of had no issue paying over time as normal but hitting us with a 3k bill because of your ******* to do your job is not good business, we had no idea she didnt do her job. We had to shut down our operations because of this and no longer operate because they locked our account and no longer could give warranties to customers, which was a big profit for us. I want them to eliminate this bill because of the local reps ******* to do her job, we supplied her with a voided check and bank account info, to which she failed to update. We paid this company over 10,000$ with no issues for years. This company literally made my business fail and they are predatory and horrible people.

  

  Business Response

  Date: 11/05/2024

  Thank you for contacting *** to make us aware of this complaint. *** is reaching out directly to the complainant to resolve. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I writing to regards a refund I was promised. I got a call from GWC warranty. I was told that a check was sent out to the dealer. No such check ever came. I called the warranty three times to GWC warranty about my refund. One lady told me a check was sent out on the 24th of October. Nothing came to the car dealership. I called with the dealer and was told a check was sent out on the twenty-fifth of October. As November 4th I called again and was told a complete, different story. I am very frustrated that each time we call its a different story. I brought a car warranty policy. The car dealer told me that all parts were covered. The car has been in the shop for over five times. I was told the warranty covers nothing and that it was a cheap warranty. So I asked for my money back since I have to come out of pocket all five time, which cost me thousands of dollars. Now my car is sitting because I dont have the money fix it, I was seeking to get back my money to fix my car. I'm a senior citizen with limited funds on dialysis and need my funds to fix my car so I can go to my treatments. I'm really tired of the run arould. When they asked for my money I paid it on the spot. It didnt take me weeks to give them my money. I paid on the spot. Im asking that my funds be release asap! If not I will file a court complaint asap. I'm requesting that my funds be expedited asap.

  

  Business Response

  Date: 11/15/2024

  This complaint is for *** if you read the actual complaint. You sent it to **************************. We don't work on cars. We work on teeth. We have never heard or seen the person making the complaint.  Please get your information correct. Thank you and have a great day.

  

  Business Response

  Date: 12/16/2024

  Thank you for this information, we will be contacting the customer directly. 

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sabado *****

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Hot Deals. The dealer told I should get a warranty. So I ask for a warranty that covers all parts. So he sold me a warranty that claim to fix all parts of it needed service. So I paid the dealer ******* for a warranty on my car. As soon as I broght the car it has a water leak and a engune oil leak. I had to brung the car in and the warranty cov we red no parts. So I had to pay out of pocket. Then the air conditioner belt broke. The cost me over six hundred dollars. Everytime I took the car into the shop nothing was cover. Then a water leak. It just never starts and I always have to come out of pocket. The warranty never covered anything. It was not what I asked for.

  

  Business Response

  Date: 10/30/2024

  To whom it may concern:

  Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ***** directly to address his concerns.

  *** ****

  GWC

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle warranty from *** and its still valid. I am within the three-year limit and under the mileage limit. I bought the truck lifted with oversized tires from the dealership (Option 1) who then sold me the warranty. Ive had the truck for almost 2 years now and have not made any modifications to it. The engine needed to be rebuilt in February 2023 and GWC covered it under my warranty. In October 2024 my transmission went out and currently needs to be replaced. GWC is denying my warranty claim because they said my oversized tires void the warranty. I have not made any modifications to the truck since *** bought it. When the engine needed to be rebuilt, I was told the transmission was covered under my warranty. Now theyre saying that I modified my truck since I bought it, which means my warranty is voided. I have a picture of my truck the day I bought it, showing the oversized tires and the lift kit that were on it when I bought it from the dealership. I also have pictures of my truck over the 2 years Ive owned it showing its still the same as when I bought it. As well as receipts from my mechanic and the shop that did my engine rebuild. Ive spoken with *** and they said that my entire warranty is voided so anything else that breaks down that should be covered under the warranty, they arent going to cover. Once again theyre saying the truck (which is the way it was when I bought it) doesnt meet warranty standards yet the warranty was sold to me and they covered the engine rebuild last year. If the warranty was out of their standards from the beginning and had that been communicated to me, instead of selling the warranty to me, I wouldnt have bought the truck in the first place. So now Im locked in to payments for a truck that the warranty I bought and am paying for doesnt cover

  

  Business Response

  Date: 10/24/2024

  To whom it may concern:

  Thank you for forwarding the customer comments to us. We review the matter and contact the customer directly to address their concerns.

  *** ****

  GWC

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/03/2024 purchased a used vehicle. Purchased a Platinum vehicle service contract also. ****** Auto Sales sold me a lemon. Have taken vehicle to a personal mechanic and the car sales mechanic. ****** at ************************************. ******* the mechanic said that he fixed only one side of engine. On 07-25-2024 took car back because it was overheating. The engine was taken apart and sent to a machine shop and the specs were that the cylinders are out of round. ****** the new mechanic says you can see it in the pictures machine shop took. On 10/04/2024 GWC Warranty stated that they were going to repair shop to see for themselves. They never showed up. Need vehicle back and getting the run around from GWC Warranty to fix car. The car has been at mechanic since end of July 2024.

  

  Business Response

  Date: 10/08/2024

  Good morning-
  
  Thank you for forwarding this complaint to GWC Warranty.  GWC will contact the contract holder directly to address this matter. 
  
  Thank you,

  GWC Warranty Claims Department

  
  

  

  Business Response

  Date: 10/24/2024

  To whom it may concern:

  We have authorized the Limit of Liability on this contract in the amount of $4,140.00.

  The contract can contact us to review his claim if they still have questions about their contract.

  Thank you,

  *** ****

  GWC