Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, I took my car to the **** dealership for an oil consumption test after noticing increasing oil loss. The test confirmed excessive oil consumption, and my service advisor filed a claim with GWC Warranty. GWC ghosted us and never addressed the ******** August 2024, during a 12-hour road trip, my car suffered complete engine failure, slowing to 25 mph on a 70-mph highway. I had to pay over $1,200 for towing to get the car home. The dealership confirmed the car needed a new engine and filed another claim with ****After some back and forth, *** accepted my service records but then demanded I approve a valve cover removal at my expense. Believing this was the final step for approval, I agreed. The valve was in immaculate condition, proving my car was well maintained. Despite this, *** denied my claim.Employees gave conflicting answers, with some falsely claiming I hadnt submitted documents. The last representative I spoke with was rude and unhelpful, leaving me emotionally drained. After weeks of ghosting, I emailed *** about filing formal complaints. They ignored my first email and only responded after a follow-up, sending an inspector to review my car.After the inspection, *** came back with yet another service request to approve a costly engine breakdown, despite **** already diagnosing the issue. Both my service advisor and manager agreed this demand was unnecessary and unreasonable. At this point, it was clear GWC was doing everything possible to deny my claim.I had no choice but to file a complaint with the Missouri Attorney General, but 30+ days later, *** has yet to respond. Meanwhile, my car has been sitting idle at the dealership, further deteriorating. I firmly believe if *** had addressed the oil consumption claim back in May, I wouldnt need a new engine now. Their negligence has caused financial and emotional distress, leaving me without a car for months and incurring extra costs to work.

  

  Business Response

  Date: 02/05/2025

  To whom it may concern:

  Thank you for forwarding Ms. ****** comments to us.  We appreciate the opportunity to review the matter and will contact Ms. **** directly to address her concerns.

  *** ****

  GWC

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22899144
  
  I am rejecting this response because:
  It does not address the core issue of my complaintthe continued delays, contradictions, and bad faith handling of my claim.
  
  After speaking with Mr. ***** he explained that the reason they require an engine breakdown is to inspect the piston. He also stated that many vehicles fail due to carbon buildup on the piston, which he claims is not covered. However, upon reviewing my contract, carbon buildup is not specifically listed as an exclusion, and the piston itself is listed as a covered component. While the contract includes exclusions for varnish, sludge, fuel or lubricant contamination, rust, or corrosion, it does not explicitly state that carbon buildup on the piston would disqualify coverage.
  
  Additionally, I have spoken to my ************ advisor multiple times. At one point, he stated that when they put the camera down for the valve cover removal GWC Warranty requested, they did not see any carbon buildup and were able to see the piston. Meanwhile, Mr. **** insisted that the piston cannot be seen at all, which directly contradicts what my service advisor told me.
  
  While I appreciated Mr. ***** sorry for the lack of communication, that alone does not compensate for the thousands of dollars I have spent on a car I have not been able to drive for nearly six months, nor does it account for the emotional and financial hardship I continue to endure due to GWC Warrantys failure to properly handle my claim. This process should have taken no more than two months if GWC Warranty had acted in good faith.
  
  At this point, I am being cornered into approving yet another costly service with a 50/50 chance of approval. This is not a resolution, and I am not satisfied with how my claim has been handled.
  

  
  Sincerely,
  ******* ****

  

  Business Response

  Date: 02/12/2025

  Good morning, 

  This claim will be sent to our escalations department for a thorough evaluation, and they will reach out to the customer directly. The claim number is **********. 

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22899144
  
  I am rejecting this response because:

  I am rejecting GWC Warrantys response because they continue to stall, mislead, and request information that has already been provided multiple times.
  
  I received a voicemail from ******** in escalations, claiming they still need a reason for failure. However, my Audi service advisor has already sent this information at least 3-4 times.When I played the voicemail for my service advisor, he expressed frustration and disbelief that this request was still being made, as the necessary documentation has been provided multiple times.
  
  GWC Warranty has already:
  Received the cause of failure multiple times but continues pretending they havent.
  Sent an independent inspector to review the car but never provided me or my dealership with any findings.
  Forced unnecessary steps like the valve cover removal, then denied my claim anyway.
  Continued to contradict themselves and misrepresent my contract coverage.
  
  At this point, it is clear that GWC Warranty is intentionally delaying my claim in bad faith. I have wasted nearly five months making car payments, insurance payments, and warranty payments on a vehicle that has been sitting at the dealership the entire time.
  
  I am now demanding that my engine is replaced and that all costs I have incurred be fully reimbursed, including:
  Towing fees that should have been covered under my contract.
  Five months of car payments and insurance for a vehicle I have been unable to use.
  The financial and emotional damages caused by GWC Warrantys deliberate bad-faith handling of my claim.
  The depreciation and additional wear on my fathers vehicle, which I have been forced to rely on due to GWC Warrantys failure to uphold my contract.
  
  GWC Warrantys handling of my claim is completely unacceptable, and I will not stop until they are held fully accountable for the damages they have caused.

  
  Sincerely,
  ******* ****

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues

  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im paying a warranty monthly on my used car and my rod broke which led to the timing chain snapping and blowing out the main rear seal and they're blaming the only part they dont cover which is a $50 seal. They are also trying to say it didnt have oil but I had a fresh oil change 4 or 5 days prior with documentation of every oil change and a few months ago it was in this same shop getting the exhaust manifold changed so wouldnt they have seen it leaking if it was the seal but nothing was said then and there is not a drop of oil where my car is parked at my house but they are trying to tell me its been leaking for a while

  

  Business Response

  Date: 02/04/2025

  To whom it may concern
  Thank you for forwarding Ms. ********* comments to us.  We appreciate the opportunity to review the matter and will contact Ms. ******* directly to address her concerns.
  *** ****
  GWC

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22894994
  
  I am rejecting this response because: I have not heard anything from the company or anything at all. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/11/2025

  TO whom it may concern:

  This engine claim was denied for a Lack of Lubrication failure - per the 3rd party inspection report.

  Per the terms of the contract, lack of lubrication failures are excluded.

  Section C: What is not covered:  1 -R:

  r. Due to continued operation and failure to protect the
  VEHICLE from further damage caused by lack of necessary
  coolants or lubricants;

  I called Ms. ******* and left her a message to contact me if she has any questions.

  Thank you,

  *** ****

  GWC

   

   

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22894994
  
  I am rejecting this response because: I talked with the claims manager he was no help to me whatsoever I provided my documentation for my oil receipts and I have a statement providing my car being towed there was oil leaking so for them to deny my claim for lack of lubrication is unacceptable and not the matter to my car blowing up. They just simply do not want to pay me for a new motor and looking every way out not to. The evidence they have from the inspector is false and not accurate. I will seek legal action and take this matter to court. 
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two claims for my engine on a truck I still owe on for 3 years, the first claim GWC technician finally came out and said even though the engine light came on and the truck is saying its got a problem, it wasnt Bad enough ??? I ended up owing 1500 in diagnosis labor since they denied it. When I called *** they said ***** automotive didnt prove the failure, I have ***** testing and documentation that says the motor is bad. **** said he is willing to testify to this, he thought GWC was ripping me off here. I picked it up, mad about the 1500 but needed the truck I was stuck paying. ***** miles of driving the engine light came back on so I took it into **** ****** authorized service center, I dropped it off and asked for a diagnostic, wylers employee ***** called me after diagnostic and said the cylinders were leaking and the motor was bad. I advised ***** I had this warranty, ***** opened me a new claim. This claim was opened for several months, I was in contact with ***** who said they went back and forth, he has emails and recordings from calls where he was told to do this do that and GWC covers this , now they sent a motor, agreed to labor but they arent paying him for the diagnostic they asked for, so long story short, after several months of jumping through hoops I cannot get my truck back until I pay 3900 to **** ****** because *** says they wont. Im out a total of 5500 for this claim that was advertised as a 100 deductible if claims are covered, i call GWC who tells me sorry, that is up to you and **** ***** to work out? This is not how this was advertised and doesnt seem to be how my contract reads. I should have only been responsible for 100 dollars here, *** needs to work that out with **** *****, they told him they require these diagnostic, I didnt agree to them. they made him do two pressure test, scope a cylinder, and finally remove piston to prove this engine is bad, thats the labor they are sticking me with, not good business!

  

  Business Response

  Date: 03/03/2025

  Hello, 

  We are in receipt of the inquiry and will reach out to the customer to discuss, thank you. 

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of the Issue: oThe vehicle was purchased used from ****** OF ************* on 8/31/24 oThe GWC warranty purchase was 1/3/25 oDuring the week of 1/13/25 I heard a concerning noise and took the vehicle to ***** of *********** on 1/20/25 ?Was informed by the dealership that the lifts and camshaft are damaged and need repair ?Dealership started the repair authorization process with GWC Denial: oOn 1/21/25, dealership stated submitted the info they wanted and they just called back stating the contract you purchased is not valid if it was bought after you bought the car. You need to call the company for more detailsoI repeatedly spoke with *** and explained that it was never explained to me that the car AND warranty MUST be purchased at the same time oPlus my payment was accepted and I was told as of 1/3/25, my policy is valid Denial is Unlawful: oThis denial is unlawful as per State of California, this issue is:oNOT Pre-existing condition ***** of maintenance Resolution: oI request that this matter be reevaluated and that the contract is honored, and cover the necessary repairs

  

  Business Response

  Date: 01/24/2025

  To whom it may concern:

  Per our records and after speaking with the customer, the vehicle was purchased in Sept. 2024, and the vehicle service contract was purchased in Jan. 2025.

  Per the *** guidelines, the vehicle service contract must be purchased at the time the vehicle is purchased - After the Fact sales are not allowed.

  Thank you,

  *** ****

  ***

   

   

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my vehicle in July of 2024 from a *** dealer in ***************. It was later totaled out in December of 2024. I called the dealership to cancel my warranty. They gave me the run around and I called the warranty company to cancel it. I spoke to an *** Rolons who says she canceled my paperwork and the check was issued to the dealership on 1/10. I called the dealership and they have not received a check. I called GWC to see where the issue was. Upon checking my information they discovered my address was wrong. They asked for me to email them requesting my address be changed. This has been nothing but a nightmare and it shouldnt be this difficult. Ive had a warranty on every vehicle Ive owned. It should just be a phone call and an issuance of a check. I am requesting for the check to be mailed to my home. I do not want to deal with the dealership who is unwilling to cooperate in the issuance off the check. Please, if someone who figure out where the check is and have it sent to my home, Id appreciate it. GVPE223B5414- contract number

  

  Business Response

  Date: 01/23/2025

  To whom it may concern:

  For a customer to request a Change of Address on their contract, they must submit their request in writing to GWC.  Once the request is received, we can update their address in our system.

  The customer can contact our ********************* on instructions to where to send their Change of Address request.

  Thank you,

  *** ****

  GWC

  Customer Answer

  Date: 01/25/2025

  I did send a request for a change of address in writing. I still havent received a reply, change, check or any form of communication. All I want is my money back. It shouldnt be this hard. My address should have been put in correctly to begin with. I refuse to go through the dealership to get my money. They need to send me my check and my money directly to my home. 

  

  Business Response

  Date: 01/27/2025

  To whom it may concern:

  The customer can contact our ********************* and check the status of their refund check.

  We cannot give out specific information on the refund, the customer will need to contact ******************** for those answers.

  Thank you,

  
  *** ****
  GWC

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22842634
  
  I have checked with your customer service center. They claim the check was sent to the dealership on the 17th. Was it sent with the correct address this time? I called and asked if it had the correct address yesterday and they claim it hadnt been changed yet. Your company wasted another attempt to correct the deficiency. Yet again another month is going to go by due to human error. I am asking that the check be sent to my home. Not the dealership. 
  

  Sincerely,
  ******* ********

  

  Business Response

  Date: 01/30/2025

  Hello, 

  I have forwarded your information to our cancellations department for follow up, we do apologize for any inconvenience this may have caused, they will be reaching out to you in the next ***** business hours and hope to rectify this situation.  Thank you.  

   

  Customer Answer

  Date: 01/31/2025

   
  Complaint: ********
  
  I called the dealership today and they still have not received or choose to not acknowledge that they have the check. The check was mailed on the 17th. Can someone please tell me if my correct address was attached to the check? I feel like two weeks ample time to receive the check. Can we please stop playing games? Or I can take this to small claims court. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 18 months ago, my car had a warning light for the transmission come on to show that the oil was overheating. Within a few days, Id had the problem checked out and told it was a faulty sensor, an electrical issue and there wasnt anything wrong with my car at all. Fast forward to a few months ago, I get my car checked out again, and am told that I am going to need a new transmission. That it was missing a gear and was leaking transmission fluid. Before this, I had taken the car into shops for various problems including a tune up, and no one had ever mentioned a leak. My car has a closed transmission unit, so I am unable to check the fluid myself and have to take it to a mechanic to get it checked. There was no way I could have known there was a leak as the car never dripped, mechanics never said there was ever a leak, and I cannot check my own fluids. When talking to the transmission shop, and a 3rd party reviewer, both said this should be covered under my warranty. *** disagreed, saying they dont cover transmission leaks under their powertrain warranty, but all other problems with a transmission are covered. The leak was also not the only problem with my transmission. They also expected me to know that my transmission was leaking. Once again, there was no way for me to know or check. I hope to hear from you all soon.

  

  Business Response

  Date: 01/21/2025

  Thank you for contacting us with Mr. ************ concern, we will be reaching out to the customer directly. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a powertrain plus warranty for a used vehicle I bought from a dealership. This was to cover all "internal, lubricated parts". While within the contract period, the oil cooler of the vehicle failed and needed to be replaced as determined by the dealership service center, after a diagnostic workup. *** denied the service claim defining the oil cooler as an "external" part. All other warranties this local dealership consider the "oil cooler" an "internal, lubricated part" as it is in the center of the engine, accessed only by removal of intake manifolds, fuel lines and injectors, and lubricated, as oil (lubricant) must flow through the center of the part rather than around it. If GWC is veering from the mainstream definition of internal lubricated part and the exclusion of an oil cooler, it must be explicit in their contract terms. The moment a covered entity experiences failure of a part, generally considered to be covered, is not an appropriate time to exclude coverage under novel misdefinition. As an example, this warranty clearly lists oil cooler under "internal lubricated part".*********************************************************************************************

  

  Business Response

  Date: 01/20/2025

  To whom it may concern:

  Thank you for forwarding Mr. ********* comments to us.  We will contact Mr. ******* directly to address his concerns.

  *** ****

  GWC

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22824542
  
  I am rejecting this response because:

  The wording of the contract is vague and may include coverage for an oil cooler as an "internal, lubricated part". Oil cooler is not specifically excluded in the contract I signed. Based on my experience with the dealership repair team, this part is covered under other powertrain plus warranties and can be considered an "internal lubricated component" and could be implied to be covered as it was not expressly excluded. The contract wording is misleading. I feel the part should be covered under warranty on the basis of implied warranty.
  
  Had this been expressly excluded in the contract, I would not have brought my vehicle in for service. Since *** refused to cover the oil cooler, I incurred a diagnostic fee for a component we already suspected had failed, and was not replaced.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 01/22/2025

  To whom it may concern

  Per the terms of ********************* Contract, the following engine parts are listed for coverage:
  
  ENGINE: All internal, lubricated parts; camshaft & bearings; connecting rods &bearings; crankshaft & bearings; cylinder block; main bearings; distributor shaft; exhaust manifold; intake manifold; oil pump, gears & pick-up screen;pistons, piston rings & wrist pins; timing chain & gears; timing belt;cylinder heads; exhaust valves; intake valves; valve springs & retainers;push rods, rocker arms & shafts; hydraulic & solid lifters; cylinder head gaskets; intake manifold gaskets.
  All other seals & gaskets are covered only when required as part of an otherwise covered repair.

  The Oil Cooler is not internal to the engine(engine block & cylinder head), therefore it is not considered an internally lubricated part.
  
  Your vehicle service contract does not list the parts that are excluded it lists the parts that are covered.
  

  The Oil Cooler is not listed for coverage on Mr. ********* vehicle service contract that is why the claim was denied.

   

  *** ****

  GWC

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22824542
  
  I am rejecting this response because:
  

  I still feel the wording of the contract was vague and therefore misleading. Oil cooler was not defined as an external component when the contract was signed.

  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/01/24, I contacted the **************** Sales manager to have them submit a ************* cancellation request to ***. The request was signed and submitted on 12/01/24 electronically. As of today(1/14/25) myself nor the manager has yet to receive a refund. Oddly enough, whenever I speak to someone over the phone with GWC, I'm told that "refunds are sent out electronically on a frequency" and that the dealer "should" receive the payment at some point. The issue I am running into is what consumers deem as "the run around method". 44 days and counting of "waiting". I call *** to get an update on when the money will be refunded and I'm immediately referred to the dealership to "check" to see if a refund has been issued on their statement. Naturally the dealership states that they haven't received a refund and kindly refers me back to GWC to check the status. Somehow GWC isn't able to tell me whether or not they have sent a refund to the dealer or the date the dealer should receive funds as if this entire process is totally automated. Coming from a logical standpoint, I'm not one hundred percent sure why the funds couldn't be dispersed to myself directly since I am the one that financed the vehicle, but there may be some small print somewhere that I mistakenly neglected to read. At this point, I have meticulously followed all of the steps to cancel the policy, I have sent several emails, I have made several phone calls and even emailed members of their management team directly at ***, and to date I have received Zero responses. At this point, I am not looking to litigate, but all I am requesting is my refund to be issued. It's very unfortunate that a third party company outside of *** needs to get involved for a resolution, but then again this is why the Better Business Bureau exists ultimately. I am hoping that this formal complaint will spark some type of movement and that this will be resolved as soon as possible.

  

  Business Response

  Date: 02/14/2025

  To whom it may concern:

  Thank you for forwarding Mr. ******* comments to us.  We will contact Mr. ***** directly to address his concerns.

  *** ****

  GWC

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a power train plus warranty on my 2015 **** f250 Gwc warranty wants to decline my claim. Contract does not state that 4x4 hubs are not covered. But states internal lubricated parts. The gears on the hub are lubricated.

  

  Business Response

  Date: 01/13/2025

  To whom it may concern:

  Thank you for forwarding Mr. ********* comments to us.  We appreciate the opportunity to review the matter and will contact Mr. ******* directly to address his concerns.

  *** ****

   GWC

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22788750
  
  I am rejecting this response because:

  I am requesting a full refund.  ************* is terrible and all they want to do is reject any claim made against them.

  They state that 4x4 hubs are not part of the 4 wheel drive system.   
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 01/14/2025

  To whom it may concern:

  GWC processed a full refund last week and the refund check was delivered on January 13, 2025, via overnight courier to Mr. ******** residence.

  Thank you,

  *** ****

  GWC

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can give no stars. I purchased a used vehicle and with it GWC Warranty GWC Warranty's "Powertrain Plus" plan. When attempting to have work done, the very reputable vehicle repair facility attempted earnestly to inform *** that all requested repairs fell under the specific coverage within the Powertrain Plus plan. The repair facility indicated to me that GWC was less than helpful and oddly denied claims for seemingly covered repairs, customer service was not at all helpful with the disputes over parts and labor costs; and in fact, aside from the deductible, GWC only offered to pay for $114 of a nearly $1500 repair, all of which the automotive repair facility deemed should fall under covered repairs fell. This warranty company is a sham as it preys on those who have depended on warranties to protect themselves from unexpected costs. It really is a disservice to other reputable warranty companies that are honest and ******* about their duty to protect the consumer. I do not recommend this company as an insurance policy for anyone purchasing a new or used vehicle. Their ethics and moral compass has obviously been compromised by greed.

  

  Business Response

  Date: 02/06/2025

  To whom it may concern:

  I cannot locate a contract using the name listed in this complaint.

  Please include the contract or VIN # in the complaint so we are able to locate the contract and review the claim.

  Thank you,

  *** **** GWC