Used Car Dealers
Atlanta AutosThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/29/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a vehicle from [Atlanta Autos] and within a very short time, the engine failed due to a loss of compression. I was assured during the sale that I was paying $799 to include a holding fee and a warranty, but when the problem came up, they claimed there was no warranty coverage.I had to redo my paperwork multiple times, and I was misled about the protections I had. They are now trying to place the full burden of the repairs on me, even though the issue occurred so soon after the sale. I sent them my email as requested, followed all instructions, and have had to constantly follow up with little to no help or accountability from the dealership.I feel taken advantage of and emotionally drained. They sell you a car and when something major goes wrong that no one could predict, they wash their hands of it. I expected honesty and support, but thats not what I got. I do not recommend this dealership to anyone.Initial Complaint
Date:05/01/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started off great, has ended up a nightmare. Started transaction Feb 15th, Vehicle delivered Feb 23rd - Temp Registration good till April 1. Contacted them on March 29 asking about Registration status/Temp registration extension. April 10th they informed me they miscalculated T,T&L and I needed to pay an additional $420. Paid on April 10th. They were supposed to issue a new Temp registration, Local title office states it will take 6 to 7 weeks to receive perm registration when submitted. Have reached out to this company numerous times since April 10th via numerous contact methods to no avail. Today is May 1st, still no response, still no updated temporary registration, no Louisiana registration/ title and lastly finance company has not received the required documents for the loanBusiness Response
Date: 05/08/2025
Mr. *****,
I am very sorry to hear of the problems and inconveniences that you have been through. I have tried to find the information on your purchase using your name, phone number and email address. However, we have no records of selling you a vehicle. Please let me know if the purchase you are referring to was done in a name other than yours. Also, if you would, please provide the information on the vehicle you purchased (year, make, model and last 6 of the vin) so that I can track it down. If the vehicle was purchased at our dealership, I will certainly make sure that we get this resolved immediately. If the vehicle was purchased from another dealership, I will identify which dealership it was purchased from and get you in touch with someone at that dealership so that they can help get it resolved for you.
I look forward to hearing from you soon.
***
Customer Answer
Date: 05/09/2025
Better Business Bureau:This business was mistakenly included in this complaint which was meant for Atlanta Used Car Sales - Marietta. This business "Atlanta Auto" has done nothing wrong and this complaint should be purged from the BBB in reference to complaint ID ********.
Sincerely,
******* *****Initial Complaint
Date:11/18/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date: June 23, 2024 Deceptive practice: my purchase order had unnecessary add-ons, the dealer received kickbacks from the products - I never knew were also being financed into the purchase loan at 16.99%Request Cancellation for ALL products: 7/01/24 - after contacting each product manufacturer site - I was referred to the dealer to get my refund.Advised by my salesperson, *****, to send email to: ********************************* Written 1st email request cancellation for ALL products: 8/02/24 Written 2nd email request cancellation for ALL products: 8/12/24 1. Theft Protection GPS = ******* (cancelled and sent back to dealer via automated service)2. GAP product by ALLY = ******* (cancelled and full refund permitted)3. Peak Defender GPS = ******* (cancelled and removed from vehicle)No response or acknowledgment to any attempt to cancel and put monies onto Ally loan principle.Contacted and confirmed GAP was cancelled on August 15, 2024 from *************** Received verbal, email and written documentation with same:1. Informed refund went to dealer 2. Refund was sent as a direct wire deposit to Atlanta Autos on 8/15/24 due to the ************** account I made an outgoing conference phone call on 9/19/24 with Ally representative and Atlanta Autos Sales person, *****. I was informed the Dealer received funds and must process them within 30 days.On 11/18/24, I arrived at Atlanta Autos to get a status. No one was familiar with my request of cancellation, refund, nor removal of GPS. I provided documents with initial, signatures, and date confirmations from the management team:- Finance Manager, ******** *******, acknowledgement of cancellation for Theft Protection and Peak Defender - ***** (Salesperson), removal of GPS - Finance Manager, **** *******, approving refunds Sales Manager, ********* *****, stated it's just a few thousand dollars to his colleague as they reviewed my records on a separate computer. He advised me not to use his name.Business Response
Date: 11/26/2024
I submitted a response. However, I cannot tell if it was successfully received on your end because I see an error message stating that the attachment is too large.
I have reduced the attachment int o2 smaller files and will try to submit it again.
Initial Complaint
Date:10/01/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/13/2024, we bought a 2017 Tesla Model X with ****** miles and were told the deal was finalized. We signed paperwork, got the keys, and took the car home. We were also approved for a second car with a third row, promised by ***** ******** to arrive within a week. Two days later, the dealership asked us to return, claiming incomplete items, but they were trying to add $5,600 for ************* and an extended warranty we never requested.I signed again on 8/14/2024, and then ***** asked me to sign once more, citing errors and bank issues. My son-in-law noticed the added charges, so I refused to sign until they were removed. After arguing with ********, the finance manager, they removed the $5,600, and I signed again but never received copies of the paperwork.Weeks passed without news of the second car. We later found another Tesla model X at the dealership and asked to switch. They agreed but said it was a loaner, promising to finalize the deal the next morning. Days later, they said the loan couldnt be approved due to mileage, and the car had to be returned because it was consigned they said but also said it was a trade and the deal was already done. Why would they give us a loaner thats a consignment car?At this point, a deal for two cars turned into having none. Weve spoken with ****** Christian, **** and ********, but nothing was resolved. We are filing a lawsuit and complaints with the Attorney General. The dealership ran my credit 17 times, dropping my score from 738 to 698, securing three approvals between $33,000 and $39,000. This entire experience has been stressful, and after trading in my daughters car, we are left without a vehicle and unable to secure financing elsewhere. Dangerous way to do business, they are playing with peoples money, time and emotions. I have videos, text and other documentation supporting my legal matter. Its nothing wrong with my credit that wouldnt allow me to get this car. They are misleading and fraudulentBusiness Response
Date: 10/09/2024
Although I am unsure what this customer is proposing to resolve this matter, I would like to clarify the facts surrounding this matter.
This customer did come in to our dealership on 8/13/24. She wanted to purchase our 2017 Tesla Model X as well as another similar Tesla. We agreed to sell this customer our car for $37,500 and give her $5,400 for her trade which had a loan payoff balance. She was not willing to put any cash down payment. The customer completed a application for financing and we pulled her credit file once that day. Based on the information contained in the customers credit history and the structure of the loan needed, our finance manager submitted the application to 3 lenders. None of these 3 lenders approved the loan application the way it was submitted. Two lenders declined the application and the third lender offered a conditional approval requiring the customer to make a significant cash down payment. So we submitted the application to 2 additional lenders. One of those lenders approved the application. The paperwork was completed on the 2017 Tesla Model X and it was submitted to the lender for funding. In the meantime, an application was created for the other Tesla that they customer wanted to purchase. That application for the second car she wanted to buy was sent to 3 additional lenders. We did receive conditional approvals for the second car. However, they did require significant cash down payment.
We completed the paperwork on the 2017 Tesla, based on the approval that we received. The approval had a stipulation for proof of income, which means that we have to send in proof of the applicants income which will be verified by the lender prior to funding the loan. Two days after the paperwork was completed my finance manager did have to do some of the paperwork over because there were 2 different addresses provided and some of the paperwork had the wrong address. A few days later the lender notified us that the loan process was completed and the loan was funded. Several weeks later, during an audit of our accounts, we found out that we had never received the funds for this loan from the lender. When we contacted the lender we were told that they did not fund the loan. They found out within minutes of sending us the funding notice that the income documents submitted by the customer had been altered or forged. To be clear, the lender we had the customer's financing approved with informed us that they were able to confirm that the income documents that this customer provided us with were fraudulent. At that time, we informed the customer that we needed them to return the vehicle to our dealership. The second car that this customer wanted to purchase had 135k miles and due to the high miles we were not able to secure an approval that worked for the customer's budget.
Our dealership pulled the customer's credit report because it was necessary to determine which lenders may approve the loan. Atlanta Autos did not pull the customer's credit 17 times. There are two reasons there may be 17 inquires (based on the customer's statement). The first is because the customer wanted a loan with no cash down which is more difficult to get approved and the second is because the customer wanted to purchase and finance two vehicles. So the application was submitted trying to accomplish the customer's requests. Each of the lenders that we submit the application to will pull the customer's credit file. This is standard and was done the same way any dealership would have handled this situation.
Atlanta Autos has done what it could to help this customer achieve their goal. Even going as far as buying another Tesla Model X specifically for this customer to buy as their second vehicle. We regret that we were not able to obtain financing that met her needs. We did everything we could to secure financing but, ultimately, the decision to approve the loan is made by the lender. We were and remain willing to do everything the customer has requested. If this customer can obtain financing from an outside source, such as a credit union, we would have no problem making this work.
With that being said, I am not clear on what we can do to satisfy this customer. We ask that the customer request a feasible solution and we will do everything in our power to ake sure that it happens. However, if there is nothing, reasonable, that Atlanta Autos can do to correct this problem we ask that this case be closed.
Jay Davidson
General Manager
Atlanta Autos
Initial Complaint
Date:09/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So we found an acura mdx online listed at ************ interst was gonna drive to ******* to get said car. Asked for an out the door price and hit us with a $2000 used car reconditioning fee,doc fee,and tag and title for a ttl of *****. Said I would give ***** out the door. Was told it sold. Then it's online this evening for *****. I have pictures and text to collaborate. Not to mention the wife was in an accident and totaled her and we are out a vehicle and have to get back and forth to work dont have time to waste dealing with this BS from car dealer, it's shady. I've worked in sales I know how it works with doc fees and other fees at dealerships but a reconditioning fee should be included in the list price not a closing deal on a car. Not to mention had a friend call to see what info they gave him and after alittle run around told him ***** on the same car. said that was a typo but it was listed online at *****. This was just shady.Business Response
Date: 09/30/2024
The vehicle referenced in the complaint did have the price adjust because of a mistake. We are human like everyone else and make mistakes. It's not always an elaborate scheme to trick someone. In this case, we simply made a mistake when we listed the vehicle and we sincerely apologize if it caused you inconvenience. However, after reading the complaint I am not clear on what we can do to change this. That particular vehicle is no longer available. We would be happy to try to locate a similar vehicle. However, when we take a car in on trade, it may not fit with the rest of our inventory and we price it below market to sell it fast and make room for incoming inventory. Please let me know what I can do and I will do my best to make it happen. Otherwise, That would really be the best I can offer. We are very sorry that vehicle is not available.
*** ********
General Manager
***********************
*******************************************************
Initial Complaint
Date:08/18/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday Aug 12, 2024 I negotiated a deal with Atlanta Autos that included them paying for half the shipping round trip charges to get my trade in to thier dealership and the McLaren I was purchasing from them back home. ******* "******" ***** told me several times the McLaren I was purchasing was in excellent condition and on their "showroom" as one of the nicest cars they were selling. I had my bank overnight a check to them and proceeded to rent a trailer and hire a driver to ship my car from ******* to Atlanta as a trade in on this new car. I agreed to purchase sight unseen based on ****** description and the fact the dealership looked to be credible with such a large inventory of exotics. After reviewing the carfax I had learned the car was just serviced at McLaren Atlanta on June 6, 2024, so I thought I would give them a call to see if they knew anything more on the cars service history. I was informed that there was minor damage to the under carriage of the car and the previous owner denied repair. Myself and the service tech couldn't determined how bad the damage was, so I proceeded to request a look from ******. As you can see in the photos, a text came back from him as "negative" to damage/scratches under the front bumper. So again the transaction was moving forward on Tuesday. My driver had left and arrived on Wed the 14th to deliver my car and load the Mclaren. At this time my hired driver inspected the car under the front to determine there was significant damage, even the subframe metal was destroyed. ****** again lied and said it wasn't that bad. Minutes later they put the car on a lift and ****** agreed they should unwind the deal. But not before he had to insult me further by offering me $1500 off on what would be an over $20k repair by the McLaren dealer. I'm looking for a mininum of $2500 restitution for this blatant lie and desception from Atlanta Autos and their employee. The did refund a credit card deposit of $1000, but not shipping cost.Business Response
Date: 08/19/2024
We are extremely sorry that this situation occurred. As soon as I was made aware of this situation, the first thing I did was look into how it was possible for a car with damage to end up on our showroom floor and being offered for sale. I was able to find the breakdown in our process and put a process in place to make sure it does not happen to someone else.
We are willing to admit our share of the responsibility and make it right but this customer should take some as well. My salesperson told the customer that the car was on the showroom floor because it was one of the nicest cars that we had in stock. This was a true statement based on what the salesperson knew at the time.
Insinuating that our salesperson was aware of what the car looked like underneath is ridiculous. The client asked our salesperson if there was any damage under the front of the car. If you look at the car in this manner, you will not be able to see any of the damage that he is referring to. He could have requested a pre-purchase inspection, which is what many of our out-of-state customers do.
You will notice that the photos he sent were taken while the car was on a lift. He could have asked the salesperson to put the car up on a lift and send pictures. If he had, we would have both found out about the damage.
We have apologized and taken our part of the responsibility by refunding the deposit and offering to pay him $1,000, which is more than we currently pay to have car shipped to/from the ******* area. Demanding more money because he is angry is not the right thing to do here.
Just because a car with damage made it on to our showroom does not mean that we would intentionally try to sell a car like this. It was simply breakdown in our procedures, which has been corrected. Over the last 20 years Atlanta Autos has helped thousands of clients purchase the car of their dreams. Many of them will never buy anywhere else because of the service they have received here.
We are very sorry that you didn't have this experience. Please accept that we acknowledge our responsibility and would like to send you a check for $1,000 for your inconvenience.
Thank You,
***********************
General Manager
Atlanta Autos
Customer Answer
Date: 08/19/2024
Complaint: 22160547
I am rejecting this response because: The quote your salesperson received was $1350 each way, that's $2700 for a total round trip which I would be out due to the deception of your salesperson. Doesn't matter anyway, I arranged this and I paid this. This was not an oversight. An oversight is when your salesman is not asked about it and misses it. Deception takes place when he is asked about it and denies it being there. I will not accept $1000. I was told this morning by ***************************** they were sending $1500, now it's a $1000. This is more evidence of deception by the dealership. I now see why the sales person embraces deception with potential clients. Leadership in the dealership leads by example of creating deception to the clients just to satisfy what they think they want to hear. If a check is not overnighted and delivered by tomorrow for $2500, I will be taking my reviews more public and filing with the Georgia's Attorney General next. I WILL not be frauded by this company. Delay of repayment will only subject them to public and lawful scruntiny.
Sincerely,
***********************Business Response
Date: 08/19/2024
You are certainly entitled to your opinions but I spoke with everyone involved and there was no deception. You asked our salesperson to look under the front of a McLaren while it was sitting on the showroom. If the damage could be seen while it was on the floor there would have been no reason for your driver to request that the car be put on a lift.
Christian was authorized to offer you $1000. We will honor the $1500 but you should know he went above what had been authorized but we will honor the offer of $1500.
Just because we have thousands of clients that would tell you their experiences were exceptional doesn't mean we are perfect. At the same time, your experience being a bad one does not give you any insight into how our dealership operates on a daily basis.
As I said, I acknowledge that your experience with our dealership was terrible. We want everyone that buys a car from us to have a great experience. Unfortunately, there are going to be times that we fall short and this is one of those times.
Please accept our apology and the $1500 that we are offering
***********************
General Manager
Atlanta Autos
Customer Answer
Date: 08/19/2024
Complaint: 22160547
I am rejecting this response because: ***, that is not what I asked him I asked him if the car had damages under it. I didn't say anything about being on the showroom floor or even know it was there. If he was too lazy to look under the car or put it on a lift, then he shouldn't have not responded with a lie. He should have responded with, ***** I know this is an expensive car and I will be glad to have it on a lift asap to confirm there is no damage". Had I known of the damage I would have cancelled the deal immediately. I have text messages to show the blatant lie. It says nothing about "being on the showroom" and looking under it. My transport guy videoed the car on the concrete and made ******* "******" Craft get down to look at it. ****** had me on facetime and I have him recorded saying it was only a $150 part and I have him recorded saying there is still no damage. It was only until he was forced to get down and look under the car, like I had asked him to do several days before, that he admitted it was in bad shape. Your apology means nothing at this point, and the fact that your dealership, including management, has been so unprofessional at this point is very concerning about how you conduct business. I will do everything in the consumer's legal options to make sure the word is spread far about your dealership. It will not be forgotten until I recoupe ALL of my expenses, not what you "think" is fair. You will continue to be reminded of this experience until that day comes.****** also text me a picture of a Chinese guy and called me to pressure me to put a deposit on the car right away. That alone should have let me know you train these employees in shady business tactics. He then called to apologize about it.
The owner will be contacted soon. His personal cell phone was sent to me after a ******** shared experience in the McLaren chat rooms. Something tells me you and the other insubordonates working there have not clued him in on what's coming very very soon. The next message needs to be a *** tracking number with a $2500 check in there for Wed delivery.
Sincerely,
***********************Initial Complaint
Date:07/25/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 28, 2024, I started paperwork and purchased a vehicle from Atlanta Autos in Marietta, Ga. The car was purchased through my credit union APCO. In addition, I purchased a warranty through the dealership ( DWOC) by paying cash with my debit card. Since the purchase I cancelled the warranty through DWOC, who reported the dealership is now responsible for refunding the warranty per the contract. I have email all parties involved and Atlanta Autos will not respond to my emails or provide me a refund. The warranty Administrator has responded that the warranty has been cancelled and that the seller should refund the warranty based on the terms of the contract. I can provide emails and copies of the contract but there was not enough space to upload all of the files. I am so disappointed to be ignored when the contract is clear that the warranty can be cancelled. I live in ******* and based on the contract, all or most services providers are in Atlanta and it would be a major inconvenience for me to travel hundreds of miles to use this warranty and companies in ******* do not want to honor this warranty. Please assist me with obtaining a refund because a reasonable amount of time has passed to acknowledge my contact attempts and to receive a refund or explanation regarding the refund. The administrator, DWOC has asked that Atlanta Autos, Marietta contact me but to no avail they will not call or respond to my request for refund by email. Any assistance would be great appreciated. If I need to seek legal counsel and you cannot address please let me know. Thanks, *********************Business Response
Date: 07/26/2024
We apologize that you were not called back promptly. I am looking into who received your message so that this does not happen again.
I spoke with our accounting department and had them reach out to you. They confirmed that they have spoken with you this morning and that they have the refund check ready.
Honestly, I was surprised to hear that the refund was ready. It usually takes 2-3 weeks for it to be processed. Also I was surprised it was being paid to you directly. Generally, if the warranty is added to a purchase that is going through a bank or credit union, any refund from cancellations goes directly to them.
Technically, a portion of the warranty was financed because the cost of it was $5995 (plus tax) and you paid $5187.49 on your debit card. So a portion of it was financed. However, the refund is going to you and that is good news.
Again, I apologize that we did not respond in a more timely manner but I am glad that we were able to get this refund to you so quickly. As I said, it usually takes 2-3 weeks for warranty cancellation to be refunded.
Let me know if there is anything else that I can assist you with.
***********************
Atlanta Autos
***********************
Customer Answer
Date: 07/26/2024
The emails were sent to you ***, general manager and you did not respond. Also, there were two warranties, one for theft protection DPSTP083018 for ***** and the ******** care vehicle service contract, GRAEC003415. And if a portion was financed your finance person never disclosed that as I was willing to pay cash for it all per my receipt. The professional women in the title department made this situation better and apologized for you which is all you should have done. Thanks you to whoever assisted with something as simple as responding to an email. Again, ***** was an outstanding salesman that made it right in every step and the ladies who acknowledged all of my delays from the title, no car wash, and waiting all day to get the car serviced after driving back to Atlanta after the purchase. This will be resolved once I receive the refund that someone was willing to expedite and I appreciate them.Business Response
Date: 08/02/2024
****,
I am glad to hear that our office was able to assist you with your request. I thought I had apologized for not responding to your email but if not please accept my apologies. I returned to work on Thursday 7/25 after being on a cruise. My family and I decided not to have internet service while on the cruise and we did not get off until the evening of the 24th, so Thursday really was the first opportunity I had to reply.
From the way it sounds, our office was able to help you with your request. I assume that means they were able to issue the refund directly to you and if that is the case I am certainly happy they were. My statement is from my previous experience but, as I told you, I am not as familiar with the details of those cancellations.
I simply would like to assist in resolving the problem. I will follow up with ******** and ******* Monday Morning to confirm that everything is done on our end and if not I will make sure that they have everything that they need to get it done.
If there is anything else that I can do to assist you, please let me know. I am here to help. Otherwise, I will wait to hear that the refund has been received.
Thank You,
***********************
***********************
Customer Answer
Date: 08/05/2024
I appreciate the apology and acknowledgement. Last, I am just trying to find out how Atlanta Autos came up with the refund amount of $5,662.67 and what was deducted considering the amount was $5999.95. Once that is explained this can be closed out.
Thanks,
JoriBusiness Response
Date: 08/06/2024
****,
I have attached the refund calculation from DOWC which explains how the refund is determined. I hope this answers your question and allows for this to be closed.
If you need anything further, please let me know.
***********************
General Manager
Atlanta Autos
***********************
Customer Answer
Date: 08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a vehicle from Atlanta Autos on 4/10/24. The vehicle was delivered to my home at which time I found a dent/scuff/etc on the bumper of the vehicle (shown in picture). As you can also see in the pictures provided is the picture of the vehicle shown on the website for sale; clearly no dent. After several emails back and forth, both ***** the salesmen and *********************** the General Manager, admitted they deceived me (email for proof). *** promised to pay for the repairs. I went to 2 reputable repair shops nearby for quotes (also attached). I sent the quotes to *** for reimbursement and I never heard back from him after several attempts, nor received reimbursement for the repairs. When you visit their website, you can see the words they use to standby their honesty and satisfaction guarantee, however, in this case, it was anything but honest and admittedly (by Atlanta Autos) as deceitful. I am writing today to see if BBB can help me get the money promised to me for repairs after being deceived by this company and also prevent anyone else from having to deal with this headache in the future.Business Response
Date: 04/30/2024
When this customer received the vehicle she purchased from us, I received an email (with pictures) explaining that the car had minor damage to the front bumper. I apologize and explained that, even though the vehicle was purchased "As-Is", we were willing to send her a check for $500, simply as a gesture of good-will. She declined the offer and explained that she was going to get estimates from local body shops.
The offer that we made was simply a gesture of good-will because, as you can see from the attached documents. The terms of the sale clearly state that the vehicle was purchased "As-Is". There is no "Guarantee" or "Return Policy" on our website. We offer every customer the opportunity to have a third-party inspection before purchasing a vehicle "sight unseen". If the customer choses not to have an inspection and have the vehicle shipped to them, it does not change the terms of the sale.
Customer Answer
Date: 05/01/2024
Complaint: 21644835
I am rejecting this response because:As you can see in the attached email, ***********************, the *** admits that the pictures on his website AND that his associate, ***** "dropped the ball." I understand the vehicle was sold 'as-is', however, 'as-is' on the website does not show the damage to the vehicle that is shown in my pictures. ******** Collision Center, an extremely well respected shop in the area, quoted $2,600 to fix the vehicle. For Atlanta Autos to offer $500 is not a sign of good gesture for a company that "dropped the ball." In the attached email, *** closes with, "Again, I sincerely apologize for not making sure your new vehicle was delivered in the condition it should have been." Admitting that it was not in the condition "it should have been."
In an effort to put this all behind both parties, I will accept a payment of $1,500 for repairs. If not, I will continue taking next steps to have this issue resolved fairly.
Sincerely,
*************************Business Response
Date: 05/07/2024
The vehicle that was purchased was over six years old. The fact that the car was being sold in "as-is" condition means the condition when the customer takes delivery of the vehicle. We really don't know if the small damage the customer is concerned about was not caused while the car was being transported but rather than put the customer through having to file a claim with the transport company, I told her she could bring it to us and we would have it repaired. When she did not want to do that I offered to pay what it would have cost us to repair it. This gesture was 100% a gesture of good will because we did not have to make the offer.
Our dealership has this type of damage repaired every week and we know what we pay to have it done. We have tried to make the customer happy even though we did not have to make the offer but we are not willing to pay another company an unreasonable amount of profit in order to fix something that we are not responsible for fixing. I'm sorry that we could not reach an agreement, but we stand by the offer that we made to the customer.
Customer Answer
Date: 05/08/2024
Complaint: 21644835
I am rejecting this response because:Refencing the pictures provided of the vehicle at delivery, it hardly looks like minimal damage. Not to mention the pictures of the vehicle on the website showing the 'as-is' condition without showing the damage, how is that fair? In addition, your own representative lied about the damage. I understand not wanting to pay more than it would cost you to fix it but the reality is that is what I'm going to have to pay. Please send $800 and let's put this behind us.
Sincerely,
*************************Business Response
Date: 05/27/2024
Atlanta Autos responded twice to this complaint. After which, the customer sent the same information and it looks like it was treated as a new complaint. There is no new information contained in this complaint. I have been out of the dealership and there was a miscommunication as to who was handling these matters while I was gone. However, I previously provided proof (attached) that the customer's claims are false.
I did not promise to pay for repairs. I offered a specific dollar amount ($500) as a good-will gesture. Which the customer declined. (see attached)
There is no guarantee on our website. I am attaching the portion of our website that the customer is referring to.
This customer is asking the ******************** to help her "Get the money promised to (her)". She has provided NOTHING supporting that she was promised anything.
Our dealership was neither dishonest or deceitful in this transaction. There was minor damage to the front bumper that *** have been caused by the transportation company.
The customer was clearly sold in "As-Is" condition, which is to say, in the condition it was received. However, we offered to make the repair if she would bring the car to us. That was declined.
We also offered to send a check, which was declined. I am providing documents supporting these statements. However, we have received and answered this same complaint twice already.
Please allow me to the opportunity to respond to this complaint again. The complaint had no merit and should have been closed the first time we responded.
Customer Answer
Date: 05/28/2024
Complaint: 21644835
I am rejecting this response because:No worries, I'm sure once I post the review of your business you are going to lose a lot more than $500 worth of business.
Sincerely,
*************************Business Response
Date: 05/28/2024
This forum (BBB) is a neutral third party to which we have always responded to any complaints and respected their input. In this case, your complaint was filed, you have been given the opportunity to present the details of your grievance. We have provided our response to your complaint as well as the reasoning behind our decision. We are able to show that we do not have a "Satisfaction Guarantee" or return policy, as you claimed. We are able to show that the fact that it was fully disclosed that the car was sold "As-Is". We were also able to show that we did not lie to you. Our reputation is much more important than this and what is most important to us is doing the right thing. You declined my offers, which were the only options that I had available to resolve the problem.
To use the threat of writing a bad review on our business unless we pay you (especially after opening a BBB complaint), is extorsion.
If there is nothing else that is changing the facts in this situation, we are asking the BBB to close this case. Thank you.
Initial Complaint
Date:04/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started trying to cancel this policy 3-2-2024. I was emailing **** and never a response. Started calling the Renascent Protection Solutions - warranty company. They helped getting the cancellation form I could not get from Automax. 3-5 received the cancelation form. 3-6-24 Automax had Cancellation Form. 3-6 email would be 1-2 weeks for refund. 3-8 email Refund $1,563.55 I should have in 1-2 weeks. 3-14 email stating waiting on check? I was informed by Renascent Protection there is no check mailed - up to Automax to issue check. 3-26 email that manager out of town returning Thursday should get check out then. 4-2 emailing saying the warranty company has not mailed check. **************** told me they do not send a check its up to Automax Atlanta to issue check. 4-3 still no checkBusiness Response
Date: 04/03/2024
This complaint has been filed against the wrong business. The dealership this customer references is Automax. Our dealership is Atlanta Autos. Please close this case. Thank you.Initial Complaint
Date:03/22/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase date: 12/4/23 Car type: Audi Q3 Car total: $22,624.01 Issue Unresolved Complaint: Horrible client support and assistance. Ive reached over 5 times regarding issues Im having with the 2020 Audi Q3 I purchased here only 3 months ago. Within days and 1-2 weeks it already had MAJOR problems occurring. Reached out to there service department received NO response. Reached out to the sales agent that sold me the car ******************* still no follow up! I called again and was told by an advisor the manager ****** was on lunch and going to call me back. He never did ! I do not recommend this used car dealership. This has caused me alot of difficulties and stress. I was in danger as I was driving a service emergency warning light came on and the entire car began to shake while on the highway. They must be put out of business if they are known for selling broken vehicles , hiding true car facts, and the type of way they handle customers concerns and complaints. This is unacceptable from a dealer. I havent even drove the car 3k files yet. It hasnt even reached the first service date the dealership mentioned it should get. Overall horrible experienceBusiness Response
Date: 03/26/2024
We have this customer's vehicle in our shop currently. We are resolving the issues that the customer complained about.Customer Answer
Date: 04/01/2024
Hello,
Please be advised, I turned my car into Atlanta Autos on 03/27/24 and was advised by the ****************** Manager ****, they would inspect my vehicle for reported damages and malfunctions and follow up with me within 2448 hours. It is now 04/01/24, and I have not heard a word from the company at all. No follow up has been done to date on any discoveries or fixes my newly purchased SUV will need. I am still waiting to hear back. They have my car in their possession.
Business Response
Date: 04/11/2024
When the customer reported concerns about the vehicle we asked her to bring the car to our dealership. We explained that we would examine the concerns and consult her on what could be done and how we could help. We were eventually able to get the car to our dealership this past week. There were three main concerns. 1 - She had seen a message on the display regarding a malfunction in the vehicle. 2 - There was a rattling noise coming from somewhere in the vehicle. 3 - Water had leaked inside the car.
The vehicle was driven several times by our technicians to identify and try to correct the rattling noise. After multiple attempts, we were able to identify and correct the noise. During the times the vehicle was driven, the technicians were instructed to report and document any warning or malfunctions that appeared. However, none appeared. We also, performed a diagnostic which did not identify any malfunctions in the vehicle but none were present.
The car was sprayed with a pressure washer to identify any areas that would allow water to leak inside the car. However, we did not identify any leaks. It had rained 2 nights while we had the car and it was parked outside overnight. However, no water leaked into the car while it was here. We had the customer ride with one of our technicians in an attempt to recreate the malfunction but were unable to identify the malfunction.
Although the sale was documented "As-Is" with no warranty from the dealership, which the customer agreed to and signed to recognize and agree, we still have done everything that we are able to do to help resolve any problems the customer has. We will continue to work with reasonable requests from the customer.
Customer Answer
Date: 05/24/2024
Complaint: 21471012
I am rejecting this response because: Per previous communications with the dealership staff and management please provide the full diagnostic report that was ran on my Audi Q3 vehicle from when I brought the car to Atlanta Autos on 4/9/24. Serve technical issue that can be life threatening are happen with the car. I was also advised by an auto repair shop that the vehicle I purchased system was rigged to pass emissions for sale.
Sincerely,
**********************
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