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Business ProfileFabric.com, Inc.

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BBB accredited business

Contact Information

4190 Jiles Rd NW

Kennesaw, GA 30144-1223

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(888) 455-2940

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 5/22/2019

Years in Business: 29

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

2/5

Average of 22 Customer Reviews

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Customer Complaints

15 complaints closed in last 3 years

7 complaints closed in last 12 months

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File a Complaint

BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 5/22/2019

Years in Business: 29

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

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Products & Services

Fabric.com, Inc. offers a wide range of cotton print, home decor and apparel fabrics along with crafts and notions.

Business Details

BBB File Opened:
4/13/2004
Years in Business:
29
Business Started:
3/17/1993
Business Started Locally:
3/17/1993
Business Incorporated:
3/17/1993
Accredited Since:
5/22/2019
Type of Entity:
Corporation
Alternate Business Name
  • Phoenix Textiles
Business Management
  • Ms. Chalese Cade, Manager of Customer Support
  • Ms. Tonya Primm, Accounting Associate
Contact Information

Principal

  • Ms. Chalese Cade, Manager of Customer Support

Customer Contact

  • Ms. Chalese Cade, Manager of Customer Support
  • Ms. Tonya Primm, Accounting Associate
Additional Contact Information

Fax Numbers

  • (770) 792-8553
    Primary Fax

Phone Numbers

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Industry Tip

BBB Tip: Smart shopping online

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Customer Complaints

15 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

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Most Recent Customer Complaint

06/18/2022

Complaint Type:
Problems with Product/Service
Status:
Answered
On January 5th 2022 I ordered through Amazon, ************************* fabric that was being fullfilled by Fabric.com. order # ***-8474585-0309043 $59.01. In stock, 2 day shipping. Amazon took money out of my bank account, a nonpin debit card, on that day. They kept sending notices for delay in shipping. This went on for 3 months. Would not let me cancel order, as was 'in-procrss'. I had faith they would ship. I ordered more ************************* fabric again March 20th order #***-1762707-8997067 $132.12. Again Amazon took money out of my account on that day. I have bank statements showing this. On March 30th I realized I had a problem and started with Amazon customer service chat. They assured me I would get my orders. April 24th they provided me with two ticket numbers requesting investigation into this. Suddenly my January 5th order dissapeared off of my Amazon orders. May 3rd they told me that money was only held, that they did not take money out. I knew otherwise. May 3rd chat, still could not provide me with refund information. Suddenly my March order changes to order received, will notify when shipped. June 3rd chat acknowledges they had taken money out and gave me a new ticket number V596685873 refund in 10 bussiness days. Now June 17th says my bank card was not charged. Nothing more they can do. They charged my debit card in both instances and have no intention to make it right! Because Amazon owns Fabric.com they contol this and I am not able to deal with the actual "seller" I want my money back!!
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Read 14 More Complaints

Customer Reviews

22 Customer Reviews

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Most Recent Customer Review

Kathy P

06/24/2022

pathetic customer"service". have always been a business customer with tax exempt status until placing the latest order on 6/21/2022. I was given my 10% business discount but right after lacing the order received an offer for 25% off using the same discount number I have always used. they refuse to honor their email offering the larger discount and on top of that are charging me sales tax despite admitting they have all of my information. I was told to resubmit my tax information which I did but then they decided yet another form was needed. I have jumped through all of their hoops. they still refuse to refund the tax I should not have been charged but will possibly make future orders tax exempt. this is the first time I have been refused my tax exempt status. the rudeness of their "representatives" is totally unacceptable. I am spreading the word to other crafters about this company and will be extremely reluctant to ever trust them again. sad how they treat long time existing customers who always have a LARGE order!
Read 21 More Customer Reviews

Products & Services

Fabric.com, Inc. offers a wide range of cotton print, home decor and apparel fabrics along with crafts and notions.

Business Details

BBB File Opened:
4/13/2004
Years in Business:
29
Business Started:
3/17/1993
Business Started Locally:
3/17/1993
Business Incorporated:
3/17/1993
Accredited Since:
5/22/2019
Type of Entity:
Corporation
Alternate Business Name
  • Phoenix Textiles
Business Management
  • Ms. Chalese Cade, Manager of Customer Support
  • Ms. Tonya Primm, Accounting Associate
Contact Information

Principal

  • Ms. Chalese Cade, Manager of Customer Support

Customer Contact

  • Ms. Chalese Cade, Manager of Customer Support
  • Ms. Tonya Primm, Accounting Associate
Additional Contact Information

Fax Numbers

  • (770) 792-8553
    Primary Fax

Phone Numbers

Read More Business Details

Local BBB

BBB of Metro Atlanta, Athens & NE Georgia

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BBB Reports On

BBB reports on known marketplace practices.

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