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Business Profile

Used Car Dealers

TCL Auto Sales
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** ****** ,I have a 2008 ***** ****** that I 'm currently paying $350 monthly .I been having problems with it they had me to take it to ***** ********** in ************* *** where he charge me $3000 but was told that I have to pay half of the payment because I was still under warranty .When I got the car back it had a burning smell so I called them and took the car back to ***** ********** where he started he had put a new ****** in to drive it for a while and the smell will go away . Dove it until **** 22 and the problem got worse I called them and let them thew the problem again and stated that I could have their mechanic look at it but it will be $95 an hour so I don't have that kind of money so it's been under my car porch since and still paying my payment.

    Business Response

    Date: 01/03/2023

    We at TCL Auto Sales, give all of our financed customer a warranty that covers 50% of parts and labor on motor and transmission. Ms. ****** was was under her term of agreement in her transmission warranty when her ****** went out on her 2008 ***** ******. *****'s **** ****** is a certified, licensed and bonded shop that could get Ms. ******'s car in short date. On *********, the ****** set replacement was completed for the amount of $1,379.86. Under our 50/50 agreement Ms. ****** was to pay $689.93 as well as TCL Auto Sales. We assisted Ms. ****** with her portion to pay $345.00 at the time pick up and had written arrangements for the remaining $344.93. She fulfilled both and we have documented proof.
    Due to *****'s Auto ****** doing the work we have to refer Ms. ****** back to them to correct the problem. 

    Customer Answer

    Date: 01/06/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

TCL Auto Sales is BBB Accredited.

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