Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Boat Dealers

Precision Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2023 ************************* was hired to replace my MerCruiser lower unit. ***** advised that my leaking shaft seal issue was not repairable and I needed to purchase a new lower unit over considering purchasing a reconditioned lower unit at a lower cost. I agreed to purchase a new one so that I would have a full manufacturer warranty. When the work was completed I paid ***** in full and at no time was I provided any warranty information. I was not able to see the boat or look over the work ***** had done until this past week when I traveled back to GA to pick the boat up in the early morning hours to bring it back to Alabama. Only until I had it back home and it was light out was I able to look over his work. Cosmetically the new lower unit was very beat up. Severely scratched metal showing through the paint and noticeable corrosion was visible, preventing the paint from adhering. It appeared to be a used unit. Externally, it was in worse condition than the one that I had replaced. I immediately reached out to ***** to discuss my displeasure with what I was seeing. Once on the phone ***** changed his story and stated that I purchased a reconditioned unit and that it was an upgraded version (bravo 3 XR version). He claimed it was purchased through a manufacturer by the name of SEI. He also said he kept my old unit as it was required to be sent back to SEI as a core exchange. The next day I spoke directly with SEI and it turns out that they do not sell reconditioned bravo 3 XR units and they do not require core replacements. I asked them how I would access my warranty if it was needed and they said through the serial number which is provided both on the outside of the box it is shipped in and it was also stamped on the inside of the lower unit. Since ***** never provided me with the serial number I pulled the unit off myself to see what the serial number was and there is no serial number listed on the unit. ************************* has scammed me out of $5250.

Precision Marine is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.