Complaints
Customer Complaints Summary
- 107 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with crown Asset Management LLC. I do not have a contract with ******************. Debt was transfered to crown Asset without signed contract. They did not provide me with the original contract as requested. Its being reported on my credit report fraudly.
Business Response
Date: 01/29/2025
Crown Asset Management (CAM) is in receipt of ***** Phillipss BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** ******************** & Trust, Mercury account ending in 5663 was opened on March 9, 2022, charged-off on June 26, 2023, and subsequently purchased by CAM on or about June 30, 2023.
Prior to receiving the subject complaint, CAM has not received a request from the consumer requesting documentation to validate the debt. Documentation to fulfil the consumers request is attached.
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with **************************** for servicing,who may be reached directly at ************.Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been making payments for a collection account to SCS, provided by Crown Asset Management. I called to make a payment, and they said they no longer had my account. I have sent 6 contact requests and emails to them requesting where my account is at so I can make a payment. I have called and it just rings. I called today and it said let us transfer you to the company handling your account and then hung up on me. I have also contacted the original creditor Upstart, and they have not gotten back to me either. I have called 6 times this week and sent 5 emails.Business Response
Date: 01/29/2025
Crown Asset Management (CAM) is in receipt of ****** Hovatters BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****** Hovatters *********************, ************ account ending in 1099 was opened on February 16, 2021, charged-off on February 14, 2023, and subsequently purchased by CAM on or about January 30, 2024.
The consumers account was recalled from **** collection vendor, *********************** (*******) after a payment was not received in December 2024; however, per the consumers request to continue making payments to *******, the account was re-opened in their office on January 17, 2025. The consumer may contact Sunrise at ************ for further assistance.Initial Complaint
Date:01/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was notified by **** that my personal loan account has been charged off and sold to Crown Asset Management. I received two separate notifications on 07/16/2024, and on 08/07/2024. The debt management program I have been working with has been trying to reach CAM since August to work out a settlement. *** has repeatedly told them they do not have my account. I contacted CAM multiple times since November 2024 and Ive been unable to reach anyone, although I left messages and no calls have been returned. Finally on Jan 6 & 7, 2025 I was able to speak with someone named *****. She checked all of my information and verbally confirmed that CAM does not have any accounts with my information from any creditor but stated they will not provide me with this information in writing. I have been in touch with SoFi as well repeatedly, and they insist that the account was sold to CAM and that I need to contact them.Business Response
Date: 01/13/2025
Crown Asset Management (CAM) is in receipt of ***** Galligans BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
*** does not have an account for this consumer. In inquiring with ****, their investigation revealed that this loan was not sold to ***. The consumer may reach our to **** directly with any further inquiries.Customer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.since filing the complaint, I have been in touch with SoFi. They finally did an investigation and confirmed that they provided me information in error on the sale of the account.
Sincerely,
***** ********Initial Complaint
Date:01/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with charter communications, I do not have a contract with crown asset management llc. I do not have a contract with crown asset management llc and they did not provide me with the original contract as requested.Business Response
Date: 01/10/2025
Crown Asset Management (CAM) is in receipt of ****** ******** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
*** does not conduct business with ********************** and believes the consumer has filed this complaint with the incorrect party.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Crown asset has never tried contacting me. I've received correspondence from their law firm and D&A services. When I requested information from their law firm I was provided information showing they in fact did not owe the debt they are claiming. I will likely be filing a counter suitBusiness Response
Date: 01/13/2025
Crown Asset Management (CAM) is in receipt of ***** ********* BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** ********* ****************, ********************* account ending in 5533 was opened on January 5, 2022, charged-off on October 4, 2023, and subsequently purchased by CAM on or about October 27, 2023.
After numerous attempts to resolve this matter with the consumer were unsuccessful, a lawsuit was filed on or about December 19, 2024,by CAMs Collection Vendor, ***** & ******, P.C. (Blitt). The consumer was served on January 3, 2025.
Blitt provided verification of the debt to the consumer per their request twice, on or about August 15, 2024, and September 17, 2024. Both documents are attached for the consumers convenience.
Due to ongoing litigation, CAM is unable to provide a detailed response to the consumers allegation in this forum. The consumer may contact Blitt at ************ for further information.Customer Answer
Date: 01/13/2025
Complaint: 22764438
I am rejecting this response because:Blitt & ****** did not provide information they were authorized to collect the debt only showing the validation that crown owns it. ***** & ****** is also not licensed to collect debt in my state lacking a **** while self proclaiming themselves as a debt collector.
Sincerely,
***** ********Business Response
Date: 01/23/2025
Blitt & ****** is a servicer of Crown Asset Management, LLC. (CAM and handling this matter that is in litigation. Therefore, *** is unable to respond further through this forum.Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to track down a loan that was sold to a debt collector and finally was able to confirm that it was sold to Second Round. I reached out numerous times via email to inquire about my account and received no answer. I then went through several phone numbers before I could find someone who exists in customer service to assist me. The only way to access your account is by putting in a reference number on their website. I asked for the reference number and was given ******* - yet, I attempted to log in and was told the number was invalid (see screenshot). I called in again and was hold my account access was "restricted" and that the restriction was removed and that I would have access in 24 hours (that was on Dec 9). It is now Dec 18, and I have yet again attempted to access my account and am being told the reference number is ********** is obvious that either your website is not working properly or I was given an incorrect reference number. Either way, I am tired of the run around - please respond to my request and give me my access to my account. In addition, you claim to have a customer service email, but it is clear that it is not monitored because I have yet to receive a response from emails I have sent a month ago. I do see that you tend to respond quicker on BBB than by your customer service email, which is why I have attempted contact via complaint.Not a great experience so far...please fix.Business Response
Date: 12/19/2024
We appreciate the opportunity to respond to Ms. ******** concerns. Please be advised that Second Round does not communicate with consumers via email for the protection of their data privacy. I am not sure what customer service email is being referenced in the complaint. The account in question was placed with Second Round by our client Crown Asset Management, LLC on November 8th, 2024. Second Round did not purchase the account. We apologize for any inconvenience experienced by Ms. ****** in trying to access our payment portal. I have verified that her account is active on the portal, and she is able to obtain information and make a payment at this time.Business Response
Date: 01/13/2025
Crown Asset Management (CAM) is in receipt of ******************************* BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ************************************************, ********************* account ending in 1816 was opened on October 12, 2021, charged-off on September 25, 2024, and subsequently purchased by *** on or about October 30, 2024.
The consumers account is currently placed with Second Round, LP for servicing, which may be reached directly at ************.Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* sold my debt to another creditor who in turn sold it to Crown Asset Management. CAM calls daily, threatening to enforce litigation but have yet to provide validation of the debt including (but not limited to) origination date, original creditor, any files they have that supports this claim. They also refuse to give a mailing address for me to send a request for debt validation, and a cease and desist letter.Business Response
Date: 12/11/2024
Crown Asset Management, LLC. (CAM) is in receipt of ******** Mineos BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******** Mineos entered into a Santander Consumer Auto Loan account ending in 1000 on January 27, 2007. The account was charged-off on December 31, 2012, and subsequently purchased by *** on or about June 9, 2015.
Verification of the debt was mailed to the consumer on or about March 11, 2019, by CAMs Collection Vendor, **************************. That verification of the debt is also attached for the consumers convenience, which includes all information required to be provided in response to such requests.
CAM denies allegations of threatening to enforce litigation and have never called the consumer.
The consumers account currently reflects a cease-and-desist status.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* notified me that my personal loan has been given to Crown Asset Management for collections. Ive tried to call and email CAM since I was notified by ******* on 11/29/2024. Upstart gave me the phone number and email. Ive called several times and sent emails almost daily. This is not necessarily a complaint, I would really like someone to connect with me so that I can get this matter resolved. Or contact information that connects me with the representative handling my account. Id like to set up a payment plan. Thank you.Business Response
Date: 12/11/2024
Crown Asset Management (CAM) is in receipt of ******** Stegnjaics BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******** Stegnjaics Upstart Network, ***** ************ account ending in 8723 was opened on September 7, 2021, charged-off on November 5, 2024, and subsequently purchased by *** on or about November 25, 2024.
CAM attempted to contact the consumer on December 11, 2024, to assist with any questions about the account. The consumer may contact CAM directly at ************************** to discuss this matter further.Customer Answer
Date: 12/11/2024
Are they calling the right phone number? My phone number is ************.
I did not receive any voicemails. The only unknown number I have is the area code 725. Is that them? Voicemails are necessary to know who is contacting me. I dont answer unknown calls because of the risk of scams nowadays.
I will call CAM back tomorrow 12/12/2024. Thank you
Business Response
Date: 12/13/2024
This is a duplicate complaint previously responded to. CAM's previous response stated:
Crown Asset Management (CAM) is in receipt of ******** Stegnjaics BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******** Stegnjaics Upstart Network, ***** ************ account ending in 8723 was opened on September 7, 2021, charged-off on November 5, 2024, and subsequently purchased by *** on or about November 25, 2024.
CAM attempted to contact the consumer on December 11, 2024, to assist with any questions about the account. The consumer may contact CAM directly at ************************** to discuss this matter further.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **** loan services, I do not have a contract with Crown Asset Management, LLC. They did not provide me with the original contract as I requested.Business Response
Date: 12/18/2024
Crown Asset Management (CAM) is in receipt of ******** *******-Camposs BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******** *******-Camposs *********, N.A. account ending in 9476 was opened on November 8, 2022, charged-off on July 31, 2024, and subsequently purchased by *** on or about August 15, 2024.
Prior to receiving the subject complaint, CAM has not received a request from the consumer requesting documentation to reflect the original contract. Attached is verification of the debt for the consumer's convenience.
CAM is not a data furnisher, meaning it does not report any information to credit bureaus. Additionally, *** does not have the authority or ability to amend or delete tradelines reported by other companies.
The consumers account is currently placed with Second Round, LP for servicing, which may be reached directly at ************.Initial Complaint
Date:11/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was notified there was a court case filed against me to collect debt for an old credit card balance with Mercury. I was unable to retrieve any emails regarding the notices sent they claim they sent nothing via mail either. I have since sent multiple emails to the attorney representative and to Crown Asset Management to resolve the debt and no one responds to my emails or calls. Thank youBusiness Response
Date: 11/27/2024
Crown Asset Management (CAM) is in receipt of ***** Allens BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that **************************** & Trust, Mercury account ending in 6980 was opened on September 8, 2021, charged-off on June 26, 2023, and subsequently purchased by CAM on or about June 30, 2023.
After numerous attempts to resolve this matter with the consumer were unsuccessful, a lawsuit was filed on or about November 14, 2024,by CAMs Collection Vendor, ****** *****, LLP (******).
****** sent the initial notice to the consumer to the same address as listed on this complaint on or about September 16, 2024, which is attached for the consumers convenience.
The consumers account is currently placed with ****** for servicing, who may be reached directly at ************.Customer Answer
Date: 11/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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