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Business Profile

Veterinarian

Clairmont Animal Hospital
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BBB Accredited BusinessA+Rated by BBB

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1

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Review Details

  • Jamahri G

    Date: 06/29/2023

    While on our honeymoon, we boarded our dogs with them, and they called us and informed us that our dogs had gotten into a fight, which was shocking for us. They spent the entire phone call ensuring that we knew it wasn't their fault. We returned to severely injured pets and the massive vet bill that we had not authorized nor discussed on the phone.Later, we brought our older dog in on 3 separate occasions because we noticed issues with her eye. Each time we were given medication to attempt to treat the symptom. No one recommended that we eye a veterinary ophthalmologist, nor knew enough to diagnose the issue. After no improvement in dealing with them, we decided to take our dog to *****************************. On the first day of seeing her, they informed us that our dog had glaucoma. She had severely compromised vision because it had gone untreated for so long. In February of 2023, my father-in-law suddenly passed away, and we needed to abruptly leave town. Not only did they charge us daily to administer her eye drops, but when they ran out, they didn't say anything or attempt to refill the prescription but continued to bill us. W We are now traveling for our anniversary and we returned to Clairmont and mentioned that our dog had been scratching a lot. While traveling for my anniversary, I called EVERY DAY to find out what was happening with my dog. I had to pick my dog up without knowing the exam results that occurred 5 days prior. How can I be expected to pay for an exam that I didn't even know the results of? They agreed. It took ****************** 7 days to get back to us on our dog's prognosis. They called the following morning to obtain payment for the exam. I woke up and answered and told them to call back later in the evening (when I knew I would be awake)... They called back like 3 hours later at 1:30 pm. They proceeded to call us 2-3 a day until receiving payment for that exam. If only they had this urgency to get me my exam results.

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