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Business Profile

Dumpster Services

Arrow Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

This profile includes complaints for Arrow Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arrow Inc has 2 locations, listed below.

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    • Arrow Inc

      4039 Bonsal Rd Conley, GA 30288-1226

    • Arrow Inc

      PO Box 88868 Dunwoody, GA 30356-8868

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Failure to pick up the trash for weeks. Continued to collect money and would say the trash was not out but then realized the drivers were going to the wrong location each time and they began giving free months but then eventually they didnt come pick it up once the free months were issued. Looking for refund for at least 7/8 months my trash was not picked up and our money was still taken

      Business Response

      Date: 10/01/2025

      We are investigating this claim. If any of the service complaints are remotely accurate, we will be issuing a refund.

       

    • Initial Complaint

      Date:08/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolutely unacceptable experience with Arrow. My scheduled trash day is Tuesday, and while my bin was properly placed at the curb August 18th, someone from Arrow came and removed my bin. I was then told it could be a week before its returnedwhile Im still paying for service and a bin I dont have access to. I was not given a reason of why it was removed No replacement, no credit, and no solution were offered. Leaving a household without a trash bin is beyond poor service. Customers deserve better than being ignored while paying for a basic utility.Arrow needs to take accountability and provide immediate solutions, not excuses.

      Business Response

      Date: 08/21/2025

      Credit will be issues and bin recovered.

    • Initial Complaint

      Date:08/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am billed for non-use. I have called to request that I be stopped from being billed for the trash account, as I am not using it. The trash collectors have not picked up my trash for over three months because I was out of town. I called to stop this action, but the company continues to bill me. I called today, and ***** stated her supervisor, Ms. **** *****, will investigate. I don't trust that this will resolve my billing dispute. I told her I would submit a complaint because I had asked before, and no one had taken any action to stop billing my account.

      Business Response

      Date: 08/04/2025

      We will credit you this amount.

    • Initial Complaint

      Date:07/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using a 20 yard roll-off dumpster from Arrow Waste Services for over 2 years. I keep it for 3 months to fill it up and then swap it out. This was the agreement up front. The fact that Arrow could waive the excess days charges was the main thing that made this plan feasible. I needed to keep the dumpster for 3 months to fill it up. The first six months went as agreed. When I swapped for the 3rd time, my bill almost doubled. I was informed that it was because the dump started enforcing a 3 ton minimum. I didn't like that I was never informed of the change, but I could understand it and in the end it was still a feasible plan. I signed a contract for a flat $356 charge, that included the 3 ton minimum, but still excluded any excess days charges (this was even more important now that there is a 3 ton minimum; even keeping it 3 months, I never get to three tons). In the middle of my last usage, I received a bill from Arrow for over $700 for excess days charges. I immediately disputed this with them. They informed me that they no longer waive those charges. They never reached out to me about this before just sending a bill. I have been disputing this for weeks now with no progress. Currently, they are billing me for 3 months of excess days charges and are refusing to pick up their dumpster until I pay them. I can understand that our agreement is no longer beneficial to them. I have offered to pay the agreed upon price and then find a different provider. They have refused. They have countered with a new agreement that includes reduced excess days charges, but that is still not feasible for my situation. So, they have threatened to hold me to the 3 year contract that they refuse to abide by.

      Business Response

      Date: 07/31/2025

      We implemented a rental period back in the summer of 2022. This is nothing new. When a customer calls to set-up an order, they are informed of the rental at that time. We charge a per day amount for usage over 14 days.

    • Initial Complaint

      Date:05/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 4/16/2025 Paid $410.00 for swap out of previous dumpster.Poor customer service ( no notification) of any problems with delivery of new dumpster)Service representative agreed that service was subpar.I canceled delivery of new dumpster.Agreed to charge me $125.00 for problem with delivery and refund me $285.00 Yet to receive refund and have further not authorized charges on credit card.Cease and desist with any further fraudulent charges.

      Business Response

      Date: 05/08/2025

      Recieved a 20-yard delivery on 3/31, then requested a swap on 4/15.The dumpster was severely overloaded, so he was trip charged. I'm guessing he decided to change the swap to a final once he found out about the trip fee. The customer was made aware of tonnage, renal and trip fee the day he ordered the dumpster.  He didn't agree with the trip fee so ***** sent him this picture of the overloaded can on 4/22.  He's not owed a refund due to him having to pay the trip fee,rental and tonnage for the dumpster. 

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrow bought out Clean Earth Sanitation in September 2024. We were not notified of the buyout until our first bill came from Arrow Waste in March 2025. At that time Arrow had increased our quarterly rate without any notification. At that time I called to find out why we were not notified of the increased rate and was told that they couldn't help that Clean Earth did not tell me, but Clean Earth is not who increased my rate, they did that. I asked if they would honor the rate I had been paying for the past 3 years and that request was denied. I paid for the current quarter (April-June). At the time they were the only company that serviced my area. Recently a new company has started in ************ and I plan to switch my service to them. I called Arrow to see how to cancel and if I would be refunded for the services not used, since I was paid up to June 1st. They told me that no refund would be given due to their policy. I have never received a copy of any policy or agreement from them since the buyout. If you are forced to pay for service prior to use, then a refund should be issued for service not used in the period.

    • Initial Complaint

      Date:04/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern Arrow Waste ********************************************* Subject: Urgent Matter Property Damage Involving Route 35 Driver MAY GOD BLESS YOUR HANDS MIGHTILY IN ***** MIGHTY NAME! I am writing to formally report an urgent matter involving one of your drivers ******, on Route 35. Earlier today, between 11:00 AM and 3:00 PM, while servicing my neighbors residence, the driver struck and damaged my mailbox. This incident requires immediate attention and resolution.I contacted your office at ************** and was informed that customer service does not have access to upper management, and that all concerns must be submitted via email to ******************************** I was also told that emails may take several days to receive a response.Unfortunately, time is of the essence. I live in a subdivision governed by strict bylaws, and I face penalties for any noncomplianceincluding damaged or missing mailboxes. This is not just a matter of property damage but one that could result in formal citations if not addressed *********** information has already been provided to customer care, and I have submitted an email as instructed. MY INFORMATION IS BELOW AS WELL. PICTURES ARE ATTACHED. However, I am respectfully requesting that someone from management contact me directly by phone at your earliest convenience to ensure this matter is handled without delay.Thank you for your immediate attention.Sincerely,Divine Forever ********* ************************************* ********** ***************** May your hands be blessed and guided with wisdom in all your work.

      Business Response

      Date: 04/28/2025

      Thank you for the message.  We apologize for the issues with communication.  Our Safety Manager will be reaching out this week to resolve.

    • Initial Complaint

      Date:09/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My trash can was thrown into the driveway by the hauler and the can was broken. I have a large household and no where to put my trash. The manager whom I spoke who wouldnt give her name told me they have no availability to give me a new can anytime soon and to just out my trash on the street. You cant put garbage on the street, its a health and safety issue. They will not take their can if I put trash in it nor will they replace it. What am I supposed to do? Im not the one who broke it. I also dont wanna be billed for service in not receiving. They will not remedy this.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrow Waste acquired our previous trash company, *******. After the acquisition, they changed our monthly charge from $28/month to $36/month, without any written notice. They also changed our billing cycle from monthly to quarterly, again without any written notice. I called them on 9/6 to cancel our service, after seeing the bill increase. They charged me that same day, 9/6, for 3 months of service, Sept-Nov. So we've been charged for three months of service that we are not getting. They refuse to refund or prorate the charge, saying it's their policy that we have to pay for the full quarter because we were 6 days into the quarter. That policy is listed nowhere on their website, and we have no gotten any written correspondences from them about billing cycles or policies since their acquisition of *******. Uploading proof that I called them on 9/6 to cancel, as they never gave me any sort of confirmation of my cancellation.

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were former BGreen customers, which ******************** apparently bought out without notifying us.On June 19th 2024, Arrow told my wife during pickup that we didn't have an account despite the fact that our payments continue to go through with no issue. This was our first contact with anyone from Arrow Waste.I called on June 25th to straighten out our account and was assured that everything was fine.On July 3rd they took the BGreen trash bin during the trash pickup.I called on July 8th and was assured that a new bin would be delivered shortly. Arrow instructed me to just leave the trash bags on the curb for pickup. I was also told that a supervisor would call me back, which never happened.As of today, July 25th, we still don't have a trash bin, and Arrow left 2 trash bags on the curb during the July 24th pickup.I called today to demand a refund for failure to provide service (no trash ************** left on the curb). On the first call I was put on hold waiting to speak to a supervisor and was hung up on after 13 minutes and 25 seconds. The second call was just short of 8 minutes, most of which was spent on hold. The supervisor acted as if we were getting a benefit because Arrow would deliver a new bin "for free". I told her that I expected the new bin and a refund for the reasons stated. She claimed she would have to leave that decision to her supervisor, and that her supervisor was in a meeting and would call me back "hopefully today".

      Business Response

      Date: 10/30/2024

      Payment was not made to account.  

      Customer Answer

      Date: 10/30/2024

       
      Complaint: 22042223

      I am rejecting this response because:

      Arrow is lying. My account has been paid quarterly since it started with *******

      Sincerely,

      ****** *****

    Arrow Inc is NOT a BBB Accredited Business.

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