We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Driftwood Moving Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Driftwood Moving on 28 June 2022 to move my household goods into a storage unit at Superior Storage Brunswick, GA while I was waiting for military movers availability. After the move was finished, the side of the piano was scratched. I raised it to the attention of the owner, ******. He checked with the crew foreman, who confirmed that the damage was from them. He agreed to find a repairman and pay for repair of the damages. We met in person later that week to discuss, and he said he was going out of town on vacation the next week and asked me to follow up with him the following week when he got back. I did so, and let him know that the piano would only be in the area for approximately a month before military movers picked it up. I told him I would not be available to meet him to let him into the storage unit because I was leaving the area for the move, but I left a key on file in the Superior Storage office with his name on it for the purpose of repair, so he could access it when he found a repairman. Over the part two months I have sent multiple text messages, multiple emails, and called and left several voicemails. He has not responded to any of them. Prior to this issue, he had responded to phone calls and texts (with a phone call back). I have not heard from him since the time we met in person several days after the move. I called the Superior Storage office and asked if ****** had ever used the key, and they told me he had not. I am requesting a partial refund to cover the cost of repair.

    Business Response

    Date: 10/04/2022

    ****** was experiencing some health problems, having radiation, after this move.  He was told that she would be in Germany for the next 3 years.  He was unable to find anyone local that he trusted enough to repair the piano, so he was going to repair it himself, thinking he had plenty of time while she was in Germany  We did go to the storage building , but she had moved her stuff.  I have called her & am mailing her a check today to pay for the repair.  I am also sending her an itemized statement as requested.   Thanks, *** ****, owner.

Driftwood Moving Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.