We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gymnasium Equipment

American Gymnast, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the company's website for floor springs on June 18 and paid $34.08. The order number is ******. I received an email stating the order is being processed the next day. On July 2 I had still not received the merchandise or any further information. Tracking information was never given. I called the company at ***** ******** on July 2 and spoke to a gentleman, who asked if he could check with the manufacturer and call me back in 15 minutes. He did not call back. I called again the next day and was forwarded to voicemail. I left a message and nobody returned my call. Since July 2 I have called the company 7 times between the hours of 10am and 4 pm, and left at least three messages, in addition to speaking to the man the first time I called. Nobody has answered since the first call, and nobody has returned my call. I still do not have what I paid for and I have no tracking information, or any sort of information about if or when I will ever receive it.

    Business Response

    Date: 07/18/2024

    Hi ****** - my sincere apologies that you did not get a prompt and proper response to your inquiries.  Your order has recently shipped via ***** and looks like it delivered to you yesterday.  (you should have received a shipment notification email with your tracking #).  We do typically ship and respond much faster on order inquiries, but unfortunately were caught out of the office the last couple of weeks due to back to back events taking place for us in our industry which included the **** ******* *******  I recognize that we fell short on providing excellent service on your order and have hence refunded the shipping charges you incurred.  Hopefully, we can earn your business back in the future and have a chance to provide you with the type of service you deserve as one of our customers.

    Customer Answer

    Date: 07/18/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    ****** *******

American Gymnast, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.